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Showing 1-30 of 371 reviews
Mar 9, 2024
Very good store
I take advantage of Greg in outdoor garden, the guy is a master gardener, actually. Then at the Pro Desk I get advice from Jeremy for many things construction regarding the home remodel that I did. (Extensive remodel).
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Recommended
Dec 7, 2023
Great
I bought it 2 years ago but I’m glad is still working
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Nov 23, 2022
Need training in customer service
I’m a business Owner of a flooring company and I shop here on a daily. Usually my visits are great but today took the cake. I seen a large vacuum being advertised for $199. 00 I knew that was a great deal so I decided to purchase it. But when I got to the register it rung up as $273.90. I immediately let the cashier know it was wrong. She called for assistance and I ran back to take a photo of the price. The supervisor said the employees accidentally put the wrong price and would not honer it. I didn’t understand, the mistake was there’s and they would rather humiliate a customer that’s in a line of other customers then make it right. I’m baffled and irritated
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2 found this review helpful
Apr 18, 2024
Excellent customer service
Sunshine really went out of her way to help me get the product that I really wanted! She made my day! She was really helpful! Nice working with her. When she said she was going to call me back she did so promptly.
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Recommended
Apr 13, 2024
Great Store & Professional Staff
Everything is good, I will definitly come back
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Recommended
Apr 3, 2024
Very helpful
Item I wanted to buy was no where to be found, they gave me a better product for the same price.
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Recommended
Mar 27, 2024
Chlorine dispenser
I drove a 3 hour round trip to get a pool chlorine dispenser and luckily they had just ONE! I really hope they stock shelves with more inventory. This is a problem I've always experienced with the Kona Home Depot. Never finding what I need cuz the shelves are empty.
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Mar 24, 2024
Customer Service
Mis. Angela G. Was so very friendly and helpful!
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Recommended
Mar 16, 2024
Look for Angela G at the Kiba store
If u r looking for someone to truly help u at the Kina store. Angela G really knows her stuff. She was a great help to me and so it with great Aloha.
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Recommended
Mar 10, 2024
Friendly staff
Tiadie was amazing. Thank you for all your help.
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Recommended
Mar 3, 2024
Great Experience shopping here
I am 94 years old and had a humbling experience shopping here. Every one from out in the parking lot, to every department was very helpful. Even in the check out process.
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Recommended
Feb 24, 2024
Great service
Having to use the self checkout with a military discount and using a gift card, Grant at Kona Home Depot really helped. Thanks!
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Recommended
Feb 14, 2024
Great customer service!
I went in to return a damaged product. Chyanne was so amazing and helped me through the entire process to get the damaged product exchanged for a new one. Everything went so smoothly!
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Recommended
Feb 9, 2024
Going the extra mile!
Came to Kona HD to purchase a washer/dryer tower from LG. There was difficulty in locating and processing the item through no fault of the sales associate. Ralissa was resilient in locating the appliance and processing the order. Outstanding service from Ralissa!
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Recommended
Feb 8, 2024
Great customer service!
Jamie, found my purse and returned it to me while still in the store. She saved my day!
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Recommended
Feb 4, 2024
helpful staff
everyone was friendly and helpful
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Recommended
Feb 2, 2024
Don’t bother to go to customer service!
The customer service agent was friendly but completely inept! Don’t bother. It’s an exercise in frustration. Make sure they get your order right before you check out!
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Jan 24, 2024
Grinds
Maybe have a little area to grab something to eat, customers would definitely shop more and stay longer!
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Jan 13, 2024
Delivery
I purchased a washer on 1/2 that was to be delivered on 1/9. It was delivered damaged and I was told by Island Movers that they would deliver another on 1/12. I received an email on this. It is the 12th, no call and no washer.
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Dec 29, 2023
Best Customer Service
We went to shop here on Tuesday and Chyanne was super helpful and kind to us. She offered so much help and advice on our shopping needs. She went above and beyond to assist us and help us find what we were looking for at affordable prices.
Today we came back to shop for our appliances and both Tim and Chyanne were so helpful, friendly and knowledgeable. They teamed up to give me advice and help me find the best product at the most affordable price. They went above and beyond. They really showed true team spirit and we all won in the end.
Overall I can’t recommended Home Depot enough to people. It’s all about the people and the service!
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Recommended
Dec 21, 2023
great employee support
This store has good products and excellent employees who help anyone find what they need.
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Recommended
Dec 5, 2023
Judy's exceptional knowledge of the electrical department
Judy greeted me and knew exactly where all of the electrical components I needed were, was very familiar with what they are used for and was responsive and knowledgeable. Honestly could say that it is the first time in 30 years that I have experienced that type of custom customer service in Home Depot.
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1 found this review helpful
Nov 9, 2023
Customer service is on point
Jamie at customer service gave us such aloha and care!!!
We bought a red fridge it’s so cute!!!
Thanks Jamie
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Recommended
Nov 9, 2023
OLAIVAVEGA provides Excellent Customer Service
We love to shop at Home Depot because when we get some tools/materials that are not for our projects, we can return it in the Customer Service Department. OLAIVAVEGA has been very helpful. He provided highly efficient, excellent customer service. He is always polite, nice, friendly and willing to help. We like him very much. Having a good return policy is as important as selling products, so customers will have a peace of mind to shop at Home Depot. We know that we can count on it. Word of Mouth is very important for doing great business.
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Recommended
Nov 3, 2023
MUCH ALOHA AND LOVE FOR STORE #1704
Got all the things i needed to get back into the construction workforce and got approved for a credit card. Mahalo to the staff and supervisors for all your hard work.
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Recommended
Oct 12, 2023
kona home depot
worked with cashier Grant. he was extremly helpful i will return to that store
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Recommended
Oct 8, 2023
Cashier was friendly, found no one else to help
I went to the store ready to spend some money and looking for some product. I left with just some chemicals I needed for my pool. I couldn't get any help with the plumbing supplies I needed or the flooring I wanted to purchase
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Sep 24, 2023
emmalani
emmalani was very helpful and friendly
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Sep 21, 2023
A Shining Star at Our Favorite Store: Grant's Exceptional Service!
I just had to take a moment to share the incredible shopping experience I had at our favorite store recently, and it's all thanks to one exceptional individual - Sale Cashier Grant!
From the moment I walked in, Grant's warm and friendly welcome made me feel like a valued customer. It's not every day that you encounter someone who genuinely cares about your shopping experience, and Grant's dedication to customer service truly shines.
Not only did Grant efficiently process my transaction, but he also took the time to chat with me, answer my questions, and provide valuable insights on some of the products I was considering. His knowledge about the store's offerings was unparalleled, and I left with a clear understanding of what I was purchasing - a rarity in today's fast-paced world.
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Recommended
Sep 19, 2023
Washer /Dryer purchase
Kim was excellent at helping me choose a washer/ dryer set today !!