#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(919)217-5964
Tool & Truck Rental(919)217-5965
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 6:00pm
Curbside: 09:00am - 6:00pm
Location
1020 Shoppes At Midway Dr
Knightdale, NC 27545
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Customer Store Reviews

  • 4.7 out of 581 reviews
93%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (581)
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Showing 1-30 of 581 reviews
Employee attitudes
Today I went to the knightingale boulevard location and the workers there did not speak to me today. When I was concerned about what I was looking for, showing intense interest they still did not even ask if I was looking for something. It made me feel like they didn't care about my efforts of choosing there hardware superstore today.
by
    Bad service
    We wanted to buy some light fixtures that cost $304 but where on sale for $76. We did not see them on the shelf so we asked the employee to help us get it or where the information was. The employee was very professional and polite he explained to us that he did not see any so we saw another that was pretty much the same but was at a cheaper price of $299 compared to $304. We asked if there was anyway we could get these and price match it for the one on sale. He said he was unsure, that he would Ask a manager and told us to wait. After he came back he explains the manager said it was fine he wrote down the codes for us and we proceeded to check out. At the check out the cashier was friend but she explained it was over her limit so she called the manager. When the manager arrived I think his. And starts with a p, he did not introduce himself he came over ask the cashier started speaking to him he immediately said no he did not even acknowledge the fact the the other employee had already spoken to someone about this prior to us checking out. He did not try to look for alternatives or help in any kind of way! Overall the product we where getting is cheaper then the one they had on sale. We where not upset about the money but the way it was handled.
    by
      My favorite store to fund everything about my project
      I love the Home Depot store
      by
        • Recommended
        THE BEST
        I GO FREQUENTLY TO BUY DIFFERENT STUFFS. IS THE BEST IMPROVEMENT STORE IN THE AREA.
        by
          • Recommended
          Excellent employees
          We had two wonderful people help us find what we needed and get checked out in very quick fashion! Thanks to Charles and Carmen!! Great employees!!
          by
            • Recommended
            Amazing Customer Service
            I was searching for several items and Elisabeth - a store associate- immediately asked to help me. She was professional, and helpful- she knew exactly where all the items were located and without hesitation. Thank You Home Depot for Elisabeth!! It made my shopping experience pleasant.
            by
              • Recommended
              Great staff makes the rental experience less stressful
              Whenever i rent tools, i sometimes need help with the accessories or alternatives options. The staff at this store are great especially Treal!
              by
                • Recommended
                Helpful employee
                Sarah at the self checkout register did a thorough job finding me help to unlock a desired product. She greeted me kindly and swiftly helped me get check out! She made my experience more pleasurable and expedient.
                by
                  • Recommended
                  Fantastic product selection
                  I was pleased that this store had all of the products I needed so I could do my task. The customer service was great and the techs were knowledgeable, courteous and skillful. I enjoy visiting this store
                  by
                    • Recommended
                    Very helpful professional definitely would go to Home Depot before I go to los
                    I had to make two trips to Home Depot. Both were excellent experience for me on the purchase. The loading of the truck are we definitely going to Home Depot before.
                    by
                      • Recommended
                      Met a great employee who gave me a wonderful shopping experience
                      Mr. Christopher Brown helped three other persons while helping me and that translated into more business for Home Depot – I loved his attitude! Usually, associates don't even talk to others while they help one person, as if that particular person owns him at the time, or, the matter needs their undivided attention. Many times, I had left the stores for lack of help from associates while shopping for specialized items. Mr. Brown was soliciting others while he was helping me but I didn't even mind a bit because he gave me as much help as I needed without any reservations. He provided technical expertise, guiding me to pick the right LVP, and the underlayment I needed, took the materials to the checkout counter and finally loaded them in my car. Obviously, he is doing several persons job single handedly and providing service above and beyond him. He is an asset to his employer.
                      by
                        • Recommended
                        Great helpful service!!
                        Brad and Chris both asked if we needed help and spent time helping us find everything needed to remodel a shower. So refreshing to not have to hunt someone down to help you.
                        by
                          • Recommended
                          Service Like the Old Days
                          The level of personal service at this Home Depot reminded me of the past when you received personal assistance from people that really cared!
                          by
                            • Recommended
                            great store!
                            everyone was so nice and patient
                            by
                              Easiest trip ever!
                              We didn't need much, except we needed some lumber that needed cutting. The assistance was incredible! He got us a cart and waited patiently while we waited for our family to call with the measurements. He didn't even roll his eyes when we said the length was 4 ft plus 6.5 inches! The assistant manager on duty was quite helpful and treated his employees respectfully. The trip was in - get help - get out - get help loading the van.
                              by
                                • Recommended
                                Manager Lizzy was so helpful at all the times
                                I was buying a product and I was told that they probably couldn’t give many options because the store policy! But I’m glad that Lizzy the manager at the time was able to help so if I was y’all and if I had a issue I would go to her without a question ask
                                by
                                  • Recommended
                                  Great staff!
                                  I love coming to this homedepot. They have everything I need from cleaning supplies to remodeling my bathroom. I especially like interacting with all the cool staff working here; no matter what I got going on the people here seem to know every which way to help me with my home projects and they always give me good suggestions. I always recommend this location.
                                  by
                                    • Recommended
                                    Amazing Store
                                    This store is amazing. Staff goes out of their way to assist you and finding what you need. I was having a hard time finding what was needed. I was approached and ask by staff for assistance. That I’ve not seen in a long time. Thank you so much.
                                    by
                                      • Recommended
                                      Yes, customer centric
                                      Husky toolbox worth every cent
                                      by
                                        • Recommended
                                        Knightdale store is AWESOME.
                                        Looking to do a kitchen remodel and Gary in the kitchen department was very helpful. Also the store manager was very helpful. Employees asked if they could help me find an item I was looking for and the cashier that I checked out with was friendly and told me about a sweepstakes I could enter.
                                        by
                                          • Recommended
                                          1 found this review helpful
                                          GREAT SERVICE
                                          CHRIS IS THE MAN GAVE M BEST SERVICE I HAVE EVER HAD AT A HOME DEOT GIV HIM 10 STARS
                                          by
                                            • Recommended
                                            1 found this review helpful
                                            Great if you don’t have to deal with Fatou
                                            Lovely store, just hope you don’t have the misfortune of dealing with Fatou. She is what is wrong with customer service.
                                            by
                                              Great place
                                              I purchased a few items and what was the best was the service
                                              by
                                                • Recommended
                                                Best Customer Service
                                                The Knightdale Home Depot has the friendliest employees. They are knowledgeable and patient. The store generally is very well stocked and clean. Anyone there is always happy to help you with your projects
                                                by
                                                  • Recommended
                                                  Amazing customer service!
                                                  This store has the best customer service and went above and beyond to load an oversized item that I was certain would not fit my vehicle. The assistant store manager is amazing!
                                                  by
                                                    • Recommended
                                                    Great place to get appliances!
                                                    See Teri in appliances. She is very knowledgeable and helpful
                                                    by
                                                      • Recommended
                                                      Excellent customer service
                                                      I just had to leave this personal review of the Home Depot in Knightdale North Carolina. Absolutely wonderful customer service. Let's start with the Tool Rental Team. T and Shelly are absolutely a pleasure to work with; they provide excellent customer service nothing less than five stars. Alex and Mike were a great compliment to the team when it was time for me to get my refrigerator and load it up. They all provided excellent support. I work with the individual named Teri as well. Bless her heart, she means well. Also a lot of what happened would not have been accomplished in the time frame I needed it if it was not because of the wonderful store manager Stephanie. Even when it came down to me having to drop off the trailer she was more than happy to help. I don't leave comments often especially on stores that I go to quite frequently, but the amount of support and customer service I received yesterday was beyond spectacular. As a result I have switched stores and made the Knightdale store my favorite. A sincere thank you to everyone!!!
                                                      by
                                                        • Recommended
                                                        Friendly
                                                        Customer Service was excellent!
                                                        by
                                                          • Recommended
                                                          Employees very helpful and friendly
                                                          I had a very good shopping experience Look for Elizabeth. She is very helpful
                                                          by
                                                            • Recommended
                                                            Great customer satisfaction
                                                            I went to purchase a trimmer and employee went beyond my expectation in customer service! Great job French thank you for helping me!
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 581 reviews

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