#1 Home Improvement Retailer

Customer Store Reviews

  • 4.4 out of 520 reviews
89%Of Customers
Recommend This Store
caret
Filter Reviews By:Rating, Profile, Gender, Age (520)
Star Rating
Home Improvement Profile
Gender
Age Range
Showing 1-30 of 520 reviews
A driver license is all the proof you need to show your a Veteran
A driver license is all the proof you need to show your a Veteran
by
  • Verified Purchase
  • Recommended
No patio furniture inventory and dry flowers and plants in gardening dept one week before Memoria...
No patio furniture inventory and dry flowers and plants in gardening dept one week before Memorial Day Weekend is shocking and pathetic. Kenai HD store is consistently understaffed, employees express minimal interest in their jobs displaying poor social skills and often lack product knowledge. Inventory is often empty shelves, minimal quantities, and not in synch with HD Kenai website. It's a shame there is not a Lowe's nearby.
by
  • Verified Purchase
3 found this review helpful
I have one complaint about this store, you can't pay with cash at two of the self checkout stands...
I have one complaint about this store, you can't pay with cash at two of the self checkout stands and today one of those is down so paying is hard to do and takes a lot of time.
by
  • Verified Purchase
  • Recommended
Very convenient, organized well.
Very convenient, organized well.
by
  • Verified Purchase
  • Recommended
Excellent service!!!! Manager was extremely helpful especially in this time of COVID -19! Thank Y...
Excellent service!!!! Manager was extremely helpful especially in this time of COVID -19! Thank You Home Depot!!!!!
by
  • Verified Purchase
  • Recommended
I would not recommend there credit card They charge you for a fee charge and a interest charge pr...
I would not recommend there credit card They charge you for a fee charge and a interest charge pretty high rates rates.
by
  • Verified Purchase
  • Recommended
Very nice store
Very nice store
by
  • Verified Purchase
Great store
Great store
by
  • Verified Purchase
  • Recommended
Great store
Great store
by
  • Verified Purchase
  • Recommended
The kenai home depot employees are always knowledgeable and helpful, as well as super friendly. a...
The kenai home depot employees are always knowledgeable and helpful, as well as super friendly. and the store is always clean and organized.
by
  • Verified Purchase
  • Recommended
What ever I need, I typically find here and the employees are always friendly and helpful
What ever I need, I typically find here and the employees are always friendly and helpful
by
  • Verified Purchase
  • Recommended
Very helpful employees, clean and good prices. Helped me get a discount on an item price that ha...
Very helpful employees, clean and good prices. Helped me get a discount on an item price that had increased that day.
by
  • Verified Purchase
  • Recommended
The most helpful employees I have ever encountered in a Home Depot! I went 3 times and never had ...
The most helpful employees I have ever encountered in a Home Depot! I went 3 times and never had to search for an associate to help...they approached me. Felt very welcome!
by
  • Verified Purchase
  • Recommended
Thank you lord for your grace through the employees at this store.
Thank you lord for your grace through the employees at this store.
by
  • Verified Purchase
  • Recommended
The people here are friendly and helpful. There is a few things the store is lacking in selection...
The people here are friendly and helpful. There is a few things the store is lacking in selection, but the store is clean and well kept. I will enjoy shopping here for many more years.
by
  • Verified Purchase
  • Recommended
i have shopped materials at this store over the summer (2019) for an addition on my house. there ...
i have shopped materials at this store over the summer (2019) for an addition on my house. there are several employees who went above and beyond to help me in many ways...tyrell (retrieved a door from the second story inventory shelf) dave (directed me to construction supplies) alice (very efficient and smiley at checkout and i might have her name wrong) karen (offered great advice from the contractor's desk) and a young man who's name i forget (he has two kids with one on the way) who helped me load materials onto my checkout cart and then into my truck at least three times! i recently took the time to find the survey code on this particular receipt but i will be retrieving those other receipts and commenting in the near future. thanks so much for everything!
by
  • Verified Purchase
  • Recommended
This store needs more check-out clerks. And the clerks at the self check need to be more helpful.
This store needs more check-out clerks. And the clerks at the self check need to be more helpful.
by
  • Verified Purchase
It's the only Homedepot on the Kenai Peninsula but it is a great store!
It's the only Homedepot on the Kenai Peninsula but it is a great store!
by
  • Verified Purchase
  • Recommended
I've spent over 30k as a do-it-yourself individual since February, that's a lot of cash out of my...
I've spent over 30k as a do-it-yourself individual since February, that's a lot of cash out of my pocket to commit to one location. After having issues with a single employee at the return desk for $120 I will be looking at alternative sources due to customer service, no matter how good prior experiences can be, straight up rudeness can turn any experience bad. Overall, Good stock, most people working are knowledgeable or helpful and want to help, Just a few people are downright rude. If the return desk is giving you a story and can't back it up with policy, take your items back later. Multiple issues with one person regardless of having receipt(s) or being within policy, just not worth fighting over. Don't tell me you can't see why or "your to far into it" mumble at yourself, or tell me lies.
by
  • Verified Purchase
  • Recommended
1 found this review helpful
Great selection of products, with no sacrifice in quality. Top notch customer service any time I'...
Great selection of products, with no sacrifice in quality. Top notch customer service any time I've had a question, no matter if it has been as simple and quick as location of product(s), or question regarding specific product(s)
by
  • Verified Purchase
  • Recommended
Really enjoy shopping at this Home Depot. I always get great customer service even at their busie...
Really enjoy shopping at this Home Depot. I always get great customer service even at their busiest shopping times and days! Easy to shop, clean and organized.
by
  • Verified Purchase
  • Recommended
Employees were extremely helpful and friendly
Employees were extremely helpful and friendly
by
  • Verified Purchase
  • Recommended
Advertised sale appliances at store were not in stock and prices were higher than advertised.
Advertised sale appliances at store were not in stock and prices were higher than advertised.
by
    2 found this review helpful
    Went there for a in and out mission to get a flash light. I was very happy I found a flash light ...
    Went there for a in and out mission to get a flash light. I was very happy I found a flash light easily and was in and and out quickly. The store was very clean and store employees were happy to help me find all my needs. I would shop there a lot more now.
    by
    • Verified Purchase
    • Recommended
    I have been shopping at this store since it opened and have always found the employees to be very...
    I have been shopping at this store since it opened and have always found the employees to be very helpful. If I was searching the store for items that I needed, if I looked confused or was not able to locate something, employees would ask me if I needed assistance.
    by
    • Verified Purchase
    • Recommended
    Maggie and Heather ROCK
    Maggie and Heather ROCK
    by
    • Verified Purchase
    • Recommended
    The clerk was helpful in finding me some help loading my cart with big lumbers. Bailey was pleasa...
    The clerk was helpful in finding me some help loading my cart with big lumbers. Bailey was pleasant and helpful
    by
    • Verified Purchase
    • Recommended
    Customer service and the employees in the appliance department were difficult to find and unhelpf...
    Customer service and the employees in the appliance department were difficult to find and unhelpful. We came in 3 times in 2 days. There was also an employee at the pro desk that dismissed a request to help load a washing machine. Our machine took forever to get brought up and was subsequently dropped with a loud bang by the appliance worker, who basically told us not to worry since it was well padded under the box. It was a horrible experience.
    by
    • Verified Purchase
    2 found this review helpful
    Terrible department managers who don’t care or take the time to answer questions. Only bright s...
    Terrible department managers who don’t care or take the time to answer questions. Only bright side of this store is the ladies at the returns desk and service desk. They are professionals who other employees should emulate.
    by
    • Verified Purchase
    2 found this review helpful
    I really appreciate the friendly staff. They are always helpful.
    I really appreciate the friendly staff. They are always helpful.
    by
    • Verified Purchase
    • Recommended
    Showing 1-30 of 520 reviews

    Nearby Stores