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Showing 1-30 of 497 reviews
Jun 20, 2023
Stores laid out very nice very helpful staff very courteous, very friendly cashier. Haley went out of her way to help me out and actually showed me how to order a product that was out of stock in the store and have it delivered to my house so very nice ex
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Recommended
May 31, 2022
Store is conveniently located and they are patient with DIY, Handyperson
I needed to create a concrete foundation for my 10 x 10 feet Tuff Shed. I was able to find project videos and guidelines including calculators for the # of bags of 3/8 inch gravel and crack resistant concrete mix I would need as well as concrete tools, etc. on Home Depot online. Additionally, as a Handyperson & DIY I appreciate the same-as-cash financing options. Finally, as a veteran I appreciate that Home Depot provides discounts to military veterans year round unlike others and helps my fellow veterans and Veteran Service Organizations.
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Recommended
Mar 23, 2024
Why is zero stars not an option?
First.. One just cant put an appliance in a cart and take to the register. There needs to be staff in that area. This store consistently has no one, or not enough staff in the appliance area. I've walked away and went to other stores several times.
I bought a washer and scheduled delivery. Upon delivery it was dented so it went back on the truck. Now I'm in a jam. We had two family emergencies going on and I was leaving towm My wife has a parent in the hospital for a major surgery so she would not be able accept sdelivery(in another 3-4 days) . I go into the store and find a shift level manager. I explain my issue. I tell him I need a new machine today or tomorrow. Home Depot screwed up the first order-- time to rectify things. He tells me there is nothing he can do. I point out a machine in the aisle, not in the normal display area. A close out item. He tells me he would have to order it and deliver in 3-4 days. I suggest Home Depot sell me that machine, I pay the difference, and they can deliver one to the store in "3-4 days". Impossible Im told. I suggest a refund so I can go buy one elsewhere ASAP. He does the paperwork and says it will take two business days to post back to my card. So... I go another brand big box store near by. They have machines in stock you can actually buy and take home. What a concept. I explain my dilemma with scheduling and family emergencies. He shows me a few floor models in my budget. The machine I pick is not in stock. He offers.. I will sell you the floor model and replace it from stock. WHAT A CONCEPT. Home Depot put me in a jam, and wont ligt a finger to fix it. This other store bends over backwards. It took 7 minutes to walk in, pick out, and pay for a washer. SO THEN>>>>>>>>> Over a week goes by and the Home Depot purchase hasn't been credited to my card. AND a closer look at my paperwork reveals the "manager" didnt refund the delivery charge. So- another trip to Janesville to get that fixed.
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Mar 13, 2024
Helpful workers
I am a handyman and workers often have tips they share which is very valuable to me.
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Recommended
Mar 8, 2024
Excellent Experience
Cashier Anders was the best and very polite, made it a great worthwhile trip.
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Recommended
Mar 7, 2024
Finding stuff I didn't know I needed
Went shopping to get a few things I needed and wouldn't you know it I found some great needle nose pliers that were just what I had been looking for in lot's of other places
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Recommended
Feb 29, 2024
Great employees
Behr one coat paint is the best!
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Recommended
Feb 24, 2024
Great staff and service!!!
We bought shelving and a washer . Helpful staff from the time we entered the store. Thanks for making our experience great!! We will be back!
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Recommended
Feb 9, 2024
Awesome cashier!
My cashier, Susan, not only cheered me up, but also helped a coworker that seemed a little stressed at the time. Very awesome job!!!
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Recommended
Jan 31, 2024
Customer service
Susan the cashier at the Janesville Home Depot was extremely helpful.
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Recommended
Jan 20, 2024
Excellent first time lumber experience
The staff was incredibly friendly and attentive, especially the lumber department. They guided me through the process of buying and cutting wood in store, from helping me lift plywood to telling me where to place the cart for cutting my sheets.
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Recommended
Jan 18, 2024
Customer service receives an A+
Not too often these days do you walk into a big box store and get greeted and asked to be helped by 3 different people on a 15 minute shopping trip. Bought a dryer, they loaded it and I was on my way within 15 minutes. thank you home depot Janesville...
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Recommended
Jan 10, 2024
Great store
I just bought an M12 battery for my Milwaukee heated sweatshirt and the people were great. Answered all questions and helpful.
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Recommended
Dec 13, 2023
Always my choice
Most attentive staff, best quality and quanity, love
This location in the holidays amazing deals
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Dec 12, 2023
Straight Lumber / Straight Service
Had just what I wanted & easy to find.
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Recommended
Dec 11, 2023
GREAT PLACE TO SHOP
EVERYONE THERE WAS VERY KNOWLEDGEABLE AND KIND ALWAYS WILLING TO HELP SOMEONE
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Recommended
Nov 14, 2023
Outstanding Employees
It has been a long time since I have gone shopping and felt like I was a valued customer. The employees at the Janesville Home Depot made me feel like I was a VIP!
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Recommended
Nov 10, 2023
Great Service
Was so impressed with the service and help I received from Logan in lumber and Stacy the cashier. So friendly and helpful. Thank you!
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Recommended
Nov 8, 2023
IN STOCK AND ON THE BALL
Customer service is very good and what I needed was in stock. No need to special order.
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Nov 3, 2023
Keep up the good job!
Always a pleasant experience shopping at HD. Product always stocked and customer service is excellent
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Recommended
Oct 16, 2023
Weak Management
Due to a couple people using pro parking wrong the store management has to decided to only let 1 truck at a time to load and blocked off the rest of the spots. Too much time is wasted waiting for them making everyone suffer because the manager does not have the guts to deal with it
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Pro
Sep 21, 2023
Nice employees
Tammy in the kitchen area was very helpful when I came in to purchase a new refrigerator. She was patient and answered all my questions.
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Recommended
Aug 31, 2023
Excellent in-store customer service at both Janesville, and with Calan in Gurnee.
When I got my John Deere tractor home, it did not start. So I took it to the Gurnee store, and Steve in lawn and garden walked me through it and it turns out I was not pushing down hard enough on the break. After a very frustrating day yesterday, that was saved by Kayla and then being saved by Steve. It was just a great experience even though there was some frustration along the way.
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Recommended
Aug 22, 2023
Great customer service
Services people were very helpful.
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Recommended
Aug 17, 2023
Home Depot Janesville Rocks
Grate experience shopping Their Friendly staff went above and beyond
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Aug 9, 2023
Alissa - Customer Service - Janesville Wisconsin
Alissa was extremely helpful, friendly, and professional. She solved my problem with a couple phone calls and was very knowledgeable of her craft. A very good experience. Thank you Alissa
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Jul 26, 2023
Great customer help
I bought Klean Strip boil linseed oil and it protects wood for a long time.
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Recommended
Jul 25, 2023
The customer service is exceptional
I will definitely be shopping at this store
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Jul 21, 2023
Great but more worker accessibility
It was a great experience for the most part but if I were to have a question then I would think more worker accessibility would be great and help that problem. Thank you
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Recommended
Jul 7, 2023
Fantastic Experience
My family and I needed a new oven. I typically dislike shopping for big ticket items because of several poor, high pressure experiences. Our Home Depot trip could not have gone smoother. Joe, the gentleman who helped us, gave us the perfect balance of attention and space, and he treated my young kids with tremendous patience and kindness. I will definitely be going to the store more often.