#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(608)743-9814
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 6:00pm
Curbside: 09:00am - 6:00pm
Location
3200 Deerfield Dr
Janesville, WI 53546
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Customer Store Reviews

  • 4.7 out of 497 reviews
92%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (497)
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Showing 1-30 of 497 reviews
Stores laid out very nice very helpful staff very courteous, very friendly cashier. Haley went out of her way to help me out and actually showed me how to order a product that was out of stock in the store and have it delivered to my house so very nice ex
by
    • Recommended
    Store is conveniently located and they are patient with DIY, Handyperson
    I needed to create a concrete foundation for my 10 x 10 feet Tuff Shed. I was able to find project videos and guidelines including calculators for the # of bags of 3/8 inch gravel and crack resistant concrete mix I would need as well as concrete tools, etc. on Home Depot online. Additionally, as a Handyperson & DIY I appreciate the same-as-cash financing options. Finally, as a veteran I appreciate that Home Depot provides discounts to military veterans year round unlike others and helps my fellow veterans and Veteran Service Organizations.
    by
      • Recommended
      Why is zero stars not an option?
      First.. One just cant put an appliance in a cart and take to the register. There needs to be staff in that area. This store consistently has no one, or not enough staff in the appliance area. I've walked away and went to other stores several times. I bought a washer and scheduled delivery. Upon delivery it was dented so it went back on the truck. Now I'm in a jam. We had two family emergencies going on and I was leaving towm My wife has a parent in the hospital for a major surgery so she would not be able accept sdelivery(in another 3-4 days) . I go into the store and find a shift level manager. I explain my issue. I tell him I need a new machine today or tomorrow. Home Depot screwed up the first order-- time to rectify things. He tells me there is nothing he can do. I point out a machine in the aisle, not in the normal display area. A close out item. He tells me he would have to order it and deliver in 3-4 days. I suggest Home Depot sell me that machine, I pay the difference, and they can deliver one to the store in "3-4 days". Impossible Im told. I suggest a refund so I can go buy one elsewhere ASAP. He does the paperwork and says it will take two business days to post back to my card. So... I go another brand big box store near by. They have machines in stock you can actually buy and take home. What a concept. I explain my dilemma with scheduling and family emergencies. He shows me a few floor models in my budget. The machine I pick is not in stock. He offers.. I will sell you the floor model and replace it from stock. WHAT A CONCEPT. Home Depot put me in a jam, and wont ligt a finger to fix it. This other store bends over backwards. It took 7 minutes to walk in, pick out, and pay for a washer. SO THEN>>>>>>>>> Over a week goes by and the Home Depot purchase hasn't been credited to my card. AND a closer look at my paperwork reveals the "manager" didnt refund the delivery charge. So- another trip to Janesville to get that fixed.
      by
        Helpful workers
        I am a handyman and workers often have tips they share which is very valuable to me.
        by
          • Recommended
          Excellent Experience
          Cashier Anders was the best and very polite, made it a great worthwhile trip.
          by
            • Recommended
            Finding stuff I didn't know I needed
            Went shopping to get a few things I needed and wouldn't you know it I found some great needle nose pliers that were just what I had been looking for in lot's of other places
            by
              • Recommended
              Great employees
              Behr one coat paint is the best!
              by
                • Recommended
                Great staff and service!!!
                We bought shelving and a washer . Helpful staff from the time we entered the store. Thanks for making our experience great!! We will be back!
                by
                  • Recommended
                  Awesome cashier!
                  My cashier, Susan, not only cheered me up, but also helped a coworker that seemed a little stressed at the time. Very awesome job!!!
                  by
                    • Recommended
                    Customer service
                    Susan the cashier at the Janesville Home Depot was extremely helpful.
                    by
                      • Recommended
                      Excellent first time lumber experience
                      The staff was incredibly friendly and attentive, especially the lumber department. They guided me through the process of buying and cutting wood in store, from helping me lift plywood to telling me where to place the cart for cutting my sheets.
                      by
                        • Recommended
                        Customer service receives an A+
                        Not too often these days do you walk into a big box store and get greeted and asked to be helped by 3 different people on a 15 minute shopping trip. Bought a dryer, they loaded it and I was on my way within 15 minutes. thank you home depot Janesville...
                        by
                          • Recommended
                          Great store
                          I just bought an M12 battery for my Milwaukee heated sweatshirt and the people were great. Answered all questions and helpful.
                          by
                            • Recommended
                            Always my choice
                            Most attentive staff, best quality and quanity, love This location in the holidays amazing deals
                            by
                              Straight Lumber / Straight Service
                              Had just what I wanted & easy to find.
                              by
                                • Recommended
                                GREAT PLACE TO SHOP
                                EVERYONE THERE WAS VERY KNOWLEDGEABLE AND KIND ALWAYS WILLING TO HELP SOMEONE
                                by
                                  • Recommended
                                  Outstanding Employees
                                  It has been a long time since I have gone shopping and felt like I was a valued customer. The employees at the Janesville Home Depot made me feel like I was a VIP!
                                  by
                                    • Recommended
                                    Great Service
                                    Was so impressed with the service and help I received from Logan in lumber and Stacy the cashier. So friendly and helpful. Thank you!
                                    by
                                      • Recommended
                                      IN STOCK AND ON THE BALL
                                      Customer service is very good and what I needed was in stock. No need to special order.
                                      by
                                        Keep up the good job!
                                        Always a pleasant experience shopping at HD. Product always stocked and customer service is excellent
                                        by
                                          • Recommended
                                          Weak Management
                                          Due to a couple people using pro parking wrong the store management has to decided to only let 1 truck at a time to load and blocked off the rest of the spots. Too much time is wasted waiting for them making everyone suffer because the manager does not have the guts to deal with it
                                          by
                                          • Pro
                                          Nice employees
                                          Tammy in the kitchen area was very helpful when I came in to purchase a new refrigerator. She was patient and answered all my questions.
                                          by
                                            • Recommended
                                            Excellent in-store customer service at both Janesville, and with Calan in Gurnee.
                                            When I got my John Deere tractor home, it did not start. So I took it to the Gurnee store, and Steve in lawn and garden walked me through it and it turns out I was not pushing down hard enough on the break. After a very frustrating day yesterday, that was saved by Kayla and then being saved by Steve. It was just a great experience even though there was some frustration along the way.
                                            by
                                              • Recommended
                                              Great customer service
                                              Services people were very helpful.
                                              by
                                                • Recommended
                                                Home Depot Janesville Rocks
                                                Grate experience shopping Their Friendly staff went above and beyond
                                                by
                                                  Alissa - Customer Service - Janesville Wisconsin
                                                  Alissa was extremely helpful, friendly, and professional. She solved my problem with a couple phone calls and was very knowledgeable of her craft. A very good experience. Thank you Alissa
                                                  by
                                                    Great customer help
                                                    I bought Klean Strip boil linseed oil and it protects wood for a long time.
                                                    by
                                                      • Recommended
                                                      The customer service is exceptional
                                                      I will definitely be shopping at this store
                                                      by
                                                        Great but more worker accessibility
                                                        It was a great experience for the most part but if I were to have a question then I would think more worker accessibility would be great and help that problem. Thank you
                                                        by
                                                          • Recommended
                                                          Fantastic Experience
                                                          My family and I needed a new oven. I typically dislike shopping for big ticket items because of several poor, high pressure experiences. Our Home Depot trip could not have gone smoother. Joe, the gentleman who helped us, gave us the perfect balance of attention and space, and he treated my young kids with tremendous patience and kindness. I will definitely be going to the store more often.
                                                          by
                                                            • Recommended
                                                            Showing 1-30 of 497 reviews

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