#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(904)270-0702
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 6:00pm
Curbside: 09:00am - 6:00pm
Location
3790 Third Street South
Jacksonville Beach, FL 32250
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Customer Store Reviews

  • 4.8 out of 560 reviews
94%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (560)
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Showing 1-30 of 560 reviews
Excellent Service
During the Christmas break, my daughter and I went to Home Depot to spend the gift card I received for Christmas from her grandpa. She was very excited to shop with dad at the “Big Boy Store” (Home Depot) should have ser the smile on her face. I wanted to buy turf for my DIY golf simulator garage project. Mr. Higgins saw that I did not have enough money to satisfy my entire square footage and just gave a remnant piece free of charge and that solved my issue. He did not have to do that my daughter and I really appreciate it. On the way home to install the turf. My daughter was so excited about the experience she told everyone how nice Mr Higgins was to us.
by
    • Recommended
    employee Lou above and beyond
    every business needs a conscience employee such as Lou
    by
      • Recommended
      Love My Neighborhood Home Depot!
      This place is awesome and so convenient!
      by
        • Recommended
        Kitchen Design
        Tom Pittman is an outstanding kitchen designer and Home Depot needs more employees like Tom. Custom service is almost not heard of in this age but Tom understands it and goes out of his way to help people. Outstanding work ethic.
        by
          • Recommended
          Great Store to Shop
          Home Depot is a Great Store to shop. It has many items that home owners need for their family. Great Service, but need employees to assist.
          by
            • Recommended
            I wasn’t sure what I needed
            Dawn glass helped me find a small freezer . Told me to get 13 inch rather than smaller one.
            by
              • Recommended
              My continued visits ti the home depot at jacksonville beach Florida
              Always a pleasant s experience
              by
                • Recommended
                Home Depot-Jax Beach
                This store always has what I need and if they don’t they can get it quickly. The employees are always helpful and pleasant.
                by
                  • Recommended
                  Incredibly warm & friendly & efficient staff!
                  The staff went out of their way to help us ( within minutes of closing) - they were friendly & jumped in to help - the staff were respectful of each other & everyone seemed to like each other & working there. A very nice experience .
                  by
                    • Recommended
                    Lot loaders Can Make or Break your day.
                    Joey [ always seems happy to help.] and a few of the other lot loaders can make your day ...... .( Especially when your back is aching)..A big help with a two man lift to find one of these guys .
                    by
                      • Recommended
                      Employees Make it Easy
                      Such a great store....employees easy to find for help. Always acknowledging your presence and asking if they can help. Self Check out Carl was very helpful getting me thru the check out with all the loose fasteners I bought ha, thanks Carl!
                      by
                        • Recommended
                        Had many cuts to be made for a project
                        I can’t express enough how Ricardo was so kind, friendly and helpful while helping me. I needed some hardboard cut into many different cuts and sizes and although I know they offer this service, it was alot and I was nervous that whoever helped me would dread it. Nope! I was so wrong! Ricardo was so helpful and smiled the whole time! He had no problem helping me at all! It was such a great experience and I appreciated it so much! There was also a James and a John who helped me too. They both were just like Ricardo! All of their smiles and willingness to help made my heart happy! This Home Depot hit the Jackpot with these employees!
                        by
                          • Recommended
                          Staff is poorly trained & spends to much time talking to coworker & neglecting customers.
                          Website showed they had a certain product but at the store they did not & staff was not at all friendly or helpful in the garden area.
                          by
                            Maybe you could hire some staff?
                            30 minutes to get an associate to assist with locating an item. And then it was out of stock even though it showed multiple units in stock.
                            by
                              Keep those great employees
                              Joey in the garden center went above and beyond helping me today with a very heavy bag of potting soil. He’s awesome!!
                              by
                                • Recommended
                                Garden Center
                                The garden center was impeccably clean, organized and had a lot of inventory to choose from plus all of the staff were very friendly and helpful
                                by
                                  • Recommended
                                  Terrific Store!
                                  I use my local Home Depot for all my home improvement projects and can count on the staff always being knowledgeable, helpful and friendly. I always enjoy shopping there and love that I can use free financing offers when planning projects by using my Home Depot credit card. The financing has made it possible for me to continue to improve and protect my home over 30 years on a limited income.
                                  by
                                    • Recommended
                                    Deserve a Raise
                                    The cashier Ronnie was very friendly and helpful
                                    by
                                      • Recommended
                                      Best HD I have ever been in and the staff so friendly and helpful
                                      I drive an extra 12 miles to go to this specific HD location. It is clean, organized and the staff, managers and GM are incredible! 3790 S. Third Street Jacksonville Beach, it must be considered a flagship store. What ever you’re doing, keep on doing!
                                      by
                                        • Recommended
                                        How doers get more Done!
                                        Great customer service! Ms. Monica was very kind and helpful. All of the items that I was looking for were in stock and in the location that they were supposed to be in.
                                        by
                                          Outstanding customer service in bad weather
                                          Today it was pouring down rain. Joey, the young man in the Pro area, helped me gather seven pieces of OSB sheathing. Since it was raining, he suggested I pull my truck to the covered area to load. Unfortunately, the side area wasn't quite opened yet. However, Joey persisted with his manager to allow me to load outside but under cover from the bad weather. I think his manager was a bit disturbed by this action but I must say Joey went above and beyond for me. Thank you Joey!!
                                          by
                                            • Recommended
                                            Excellent service!
                                            Joey was enthusiastic, helpful, and happy! We had an exchange for a damaged item and all of the staff were accomodating, helpful and fast.
                                            by
                                              • Recommended
                                              Employees make the difference
                                              Recently, Jaden and Robin stopped what they were doing to help me locate an item I was searching for and re-arranged the shelf display to make it easier for the NEXT customer. Great service!
                                              by
                                                • Recommended
                                                Great store and employees
                                                This Home Depot store has always been wonderful for my shopping needs. Store staff has always been very hospitable and polite.
                                                by
                                                  • Recommended
                                                  Greg in the flooring department was excellent
                                                  I was looking for a specific tile which local stores did not have. Greg went above and beyond and was able to go into the back of the store, and actually locate exactly what I needed. He even offered to call me back while he checked.
                                                  by
                                                    • Recommended
                                                    RUDE AND NOT HELPFUL TO A VETERAN
                                                    I HAD REGISTERED FOR A FL SALES TAX EXEMPTION FOR OUR COMPANY AND I AM A USA VETERAN AND THE WAY THE PEOPLE AT THE CUSTOMER SERVICE DESK TREATED ME WAS SO RUDE AND THEY DID NOT WANT TO HELP ME AT ALL. THEIR ATTITUDE WAS SO SAD TOO BAD. NEITHER OF MY DISCOUNTS APPLIED TO MY BILL AND I RETURNED TO THE STORE 5 MINUTES LATER AND WENT TO THE CUSTOMER SERVICE DESK REQUESTING HELP. NO HELP BAD ATTITUDES AND TO MAKE THINGS WORSE SOME YOUNG MAN EMPLOYEE WHO WAS LISTENING TO THE WHOLE CONVERSATION AT THE FRONT DESK SAID SARCASTICALLY HAVE A NICE DAY. I WILL NEVER SHOP HERE AGAIN RUDE EMPLOYEES
                                                    by
                                                      Got a great deal on a appliance!!
                                                      Saved a ton of money during the Memorial Day sale on a washer.
                                                      by
                                                        • Recommended
                                                        Self check out
                                                        Self check out doesn’t allow for email receipts & im sick of asking the staff to fix it and they scratch their heads like they don’t know what I’m talking about
                                                        by
                                                          Generally great but returns dept rude
                                                          I generally have a good shopping experience at this store. I like the selection and the helpful associates. Fast forward to if you have to make a return, get ready for some major attitude and unfriendliness. Sprinkle some condescension about gardening and you’ve got yourself a very uncomfortable return experience.
                                                          by
                                                            GREAT customer Serive
                                                            Erick in paint provided above and beyond customer service. Those type of employees are rare these days
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 560 reviews

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