#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(816)350-4413
Tool & Truck Rental(816)350-4400
Store Hours
Mon-Sat: 6:00am - 9:00pm
Sun: 8:00am - 6:00pm
Curbside: 09:00am - 6:00pm
Location
4210 S Lees Summit Rd
Independence, MO 64055
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Customer Store Reviews

  • 4.6 out of 457 reviews
91%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (457)
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Showing 1-30 of 457 reviews
Easy to find merchandise
I am always in need of something for my home. This Home Depot is my first choice and always find what I need. Recently bought blinds for my home and they work perfectly.
by
    • Recommended
    Just Jeff
    Survey is actually fun to take
    by
      • Recommended
      Friendly and helpful
      Staff at Independence Home Depot are always friendly and helpful.
      by
        • Recommended
        Great customer service
        Found exactly what I needed and was able to order the refrigerator we’d been looking for. Great management Ryan and Kevin customer service and Tristan front end and sales person AXC0RVU
        by
          • Recommended
          Great service and friendly staff
          I always get asked if I need help finding something at this particular store. That is very helpful when you do not know your way around a store like this. Thank you!
          by
            • Recommended
            Great Store
            This store has the items we need and wonderful, polite and helpful people
            by
              • Recommended
              EXCELLENT SERVICE IN PAINT DEPARTMENT!
              I have been going to the Independence store for years. Aaron and Hunter in the paint department have been VERY helpful when I go there. Hunter even called another store to find paint for me that they were out of. Deted in Blue Springs was also VERY helpful when I went there. Great guys all around.
              by
                • Recommended
                Lumber department
                Steve has now helped me twice in lumber. Always friendly and polite. Measures twice and cuts once just like the saying goes. I look forward to seeing him when I’m in the store! Excellent customer service!!
                by
                  • Recommended
                  Disgusting employees
                  Went in to get a few tools, one being a saw that was locked away. Asked a nearby cashier for assistance so she hatefully called over the intercom several times and no one showed up so after 30 minutes I went searching for someone else to help. Thankfully this guy cared and went to physically find the apparently only two people in the store with this “master key”. Found out that one person was on break but conveniently they both showed up so her break must have ended. There was also another customer waiting for assistance with the same thing waiting with me. Then the lady watching self check out had to scan my saw and coughed all over it and kept blowing her nose and then touching the check out screen that I then had to touch to check out my other items. She did not sanitize her hands and did not cover her mouth when she coughed. I’m disgusted and will never go to this location again. This is why pandemics happen, send that lady home!
                  by
                    1 found this review helpful
                    easy to use
                    Bought a Huskey rechargeable flashlight, VERY bright, easy to turn on and off, just the right size too
                    by
                      • Recommended
                      Appliance Shopping
                      Rachael made this experience so easy and worry free! I recommended her to everyone- especially first time home buyers as that process can be frustrating! She went above and beyond.
                      by
                        • Recommended
                        The best!
                        I had a great experience at the Independence Home Depot store. I was taken care of by very professional staff who were able to help me with my project. They were knowledgeable and experienced. Thanks
                        by
                          • Recommended
                          Great Store
                          This store has great customer service, great products and very knowledgeable employees.
                          by
                            • Recommended
                            Appliance Specialists
                            Carl was very patient and informative while helping us with our purchase.
                            by
                              • Recommended
                              great seasonal set-up's
                              Was an outstanding visit. From awesome Halloween displays, to courteous service!!
                              by
                                • Recommended
                                Very convenient. Easy parking. Helpful employees
                                I left my gift card in the store without realizing it. Next visit Lori saw us and ran to the parking lot to return it!
                                by
                                  • Recommended
                                  Poor customer service from manager Kayla
                                  Will not return to this location,
                                  by
                                    Excellent Customer Service
                                    I'm always pleasantly surprised at the friendliness and kindness of the employees at this store.
                                    by
                                      • Recommended
                                      Customer Service Return
                                      I needed to return an item for refund. The wait time was 5-10 minutes, but worked out well. Kudos to Pennie! She was very Professional, Knowledgeable, and Personable.. The Trifecta of Customer Service. The process was seamless, which is what I needed for this poor item I purchased a few weeks ago.
                                      by
                                        • Recommended
                                        Great products
                                        We found everything we needed at a great price with friendly customer service!
                                        by
                                          • Recommended
                                          Outstanding customer service
                                          Brandon Giffin awesome associate
                                          by
                                            • Recommended
                                            Above and Beyond
                                            I had an issue with my deadbolt at home, and had to make a 6AM trip to home depot to buy a new lock. I did not want to get all new keys made, so I knew I needed this new lock to be re-keyed (which is a skill I know nothing about). Despite this being at opening time, and their normal "key person" being gone, the helpdesk (whose name I sadly did not get) called for Wallace to help, and he went out of his way to help me when most places would have made me come back. Traci the cashier was also great. I have been utterly ignored at other stores like this, and this was the exact opposite.
                                            by
                                              • Recommended
                                              Not good treatment of military veteran
                                              I went to use the military discount but was told by the cashier that because I am not a disabled veteran I am not eligible. The store policy states all military veterans which includes me, an army veteran.
                                              by
                                                1 found this review helpful
                                                HELP!!
                                                There was so much help everywhere to be found today it was wonderful, I love going to these places and having someone on hand to help me with questions that I needed answered, thank you so much.
                                                by
                                                  • Recommended
                                                  still some good employee that know what they are doing on the job.
                                                  i do missed bruce m, (pro) to Calculate my building materials for my decks for me and the print out for the decks.
                                                  by
                                                    • Recommended
                                                    Lots of options
                                                    Lots of choices for tools and friendly staff
                                                    by
                                                      • Recommended
                                                      usually find what I want here
                                                      This is my go to store and close to my work. We also use the store for work related items such as lumber, tools etc. Never had a problem finding items I need.
                                                      by
                                                        • Recommended
                                                        Thanks you Chandler!
                                                        Hard to expect great customer service anymore but Chandler is up and coming manager material. He makes the shopping experience less intimidating for a new female, homeowner building their tools. I will be back!
                                                        by
                                                          • Recommended
                                                          Great employees
                                                          Employees were very helpful in locating this product and loading it in my truck.
                                                          by
                                                            Home Depot Excellent customer service
                                                            I was able to find what I needed thank you Ilana
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 457 reviews

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