#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(715)377-9002
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 6:00pm
Curbside: 09:00am - 6:00pm
Location
2330 Crest View Dr
Hudson, WI 54016
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Customer Store Reviews

  • 4.7 out of 413 reviews
93%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (413)
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Showing 1-30 of 413 reviews
Just hope you get the right person
I am not new to Home Depot, although I am new to their credit card. The experience with the young lady at customer service in Hudson was beyond unacceptable. I was trying to make a $3200 purchase and she combative, rude and unwilling to help. Again I'm trying to purchase something at their store. I was told that if anything that I was asking was not on the screen in front of here too bad that's the way it is. I had questions about the credit card I just got and she kept repeating that she can’t do or answer anything that is not on the screen in front of her. When I asked for her manager she said I needed to stand in the other line and wait. I asked if she could bring him to me she said she was done helping me and to step aside for people behind me. I reluctantly got out of line and called the Credit Card company, they answered my questions and conformed the store should have been able to help me. I went back to the manager’s line and he was able to help me complete this purchase also agreeing with the card company this could have been handled at the store. I am now basically just over an hour and a half on this purchase at the store where I knew exactly what I wanted and just needed to pick up. When I got out to the yard to load the garden tractor, the bag for the manuals was open and the were sitting in a bag of rain water (See Picture). The people helping me load it went to look for another set and came back empty handed. They offered to print it out of the internet if I was willing to wait. At this point I told them I just want to go home and end this experience. They apologized and left me. Why would they not offer to get me a new set of manuals (what I purchased)? I’m not sure if I need to contact Cub Cadet or what at this point?? If you are wondering why I still made this purchase its because of the time into getting the card, having over 2 hour in just travel, and it was the exact garden tractor we wanted. The only reason it was 2 stars is because someone in the sore greeted us and helped and the service manager completed my purchase.
by
    Helpful employees!
    Every time I go to the Hudson store- I am so impressed with the positive attitudes and friendly demeanor of every single employee that I come across. It clearly is the result of great management.
    by
      • Recommended
      Fast customer service
      We were assisted within minutes of arriving in the flooring area and quickly got our questions answered and our flooring picked out. Quickly taken to the front and helped us load it. Very friendly prompt service
      by
        • Recommended
        Great help
        I didn't ultimately find exactly what I was looking for, but the associates did their very best to try and find it for me
        by
          • Recommended
          Need custom paint.
          If you need color matching for a paint or have any questions at all about paint or supplies ask for KatieAnn in the paint department. She’s the best!
          by
            • Recommended
            Exceptional help with project
            I went to the store with a very rough drawing of a project I was working on, and not only did everyone help me find supplies, but took me right back and cut the wood perfectly to my measurements! Such GREAT personal service!
            by
              • Recommended
              Customer service is outstanding
              I shop at this store every day and always have a pleasant experience when I am there. Abby that works in the MET department of Home Depot is always asking me if I need help with finding what I am looking for. Lauren in the customer service department is an asset to the company as well as Abby is.
              by
                • Recommended
                Interested in reading other reviews. Have greatly enjoyed shopping at Home Depot
                Purchased a Bosh dishwasher and are happy happy with it. It's great
                by
                  • Recommended
                  We love our small family store
                  Your stuff is great! Always love shopping there
                  by
                    Appliances
                    I am excited to get our new appliances.
                    by
                      • Recommended
                      Hudson WI store employees
                      friendly helpful knowledgeable and available store personnel
                      by
                        • Recommended
                        Excellent Customer Service
                        I had an issue with an online order. It was complicated and frustrating. Brooke and Darcy helped us out so much and we appreciate them!
                        by
                          • Recommended
                          Home Depot Disappoints
                          This was the third time I’ve had issues ordering products at Home Depot. Plus I was treated so poorly at each phone consultant I spoke with.
                          by
                            Always reliable
                            When it comes to fall lawn products, Home Depot always has what I need. I tend to procrastinate and panic. They have my back!
                            by
                              • Recommended
                              No return on appliances
                              Bought a dishwasher with delivery, install and taking the old dishwasher. When it was delivered, said they couldn’t install. Had to contact a plumber. I don’t have this resolved yet. Store said I was unable to return an appliance.
                              by
                                Great Employees
                                I have had the pleasure to work with Maria in flooring, she walked me through everything that I needed to get new carpet in the house. She made sure that I got all discounts that are offered at the moment, Super Pleasant employee great job Home Depot !!!!
                                by
                                  • Recommended
                                  Employee assistance
                                  Marie in flooring was just great with our carpeting order..
                                  by
                                    • Recommended
                                    Great customer service
                                    We purchased carpet at Home Depot and both the sales woman and the man who came to measure were extremely helpful.
                                    by
                                      • Recommended
                                      Rebates from Home Depot seem to be a gimmick
                                      Seems like Home Depot has a real problem with their rebate program. Manager walked thru the steps on how to fill it out and assured us our purchase was valid for rebate. Email we got weeks later says it isn't eligible but we can call the number listed. When you call and jump thru all the prompts the last question is "do you want to talk to a customer service representative" (a live person) when you click yes it rings once and hangs up. Ran thru this process several times. Store says they cannot help with rebates. Gives you the rebates dept. Contact info. Same as above.
                                      by
                                        Great service
                                        The Hudson store has amazing customer service! Every employee is friendly and efficient!
                                        by
                                          • Recommended
                                          Great Store With Super Staff
                                          Bought a Makita drill. This is the first place I found it with various options that I like.
                                          by
                                            • Recommended
                                            Great customer service
                                            Great customer service. Kyle showed me what I was looking for and helped me understand which would be better for what I needed.
                                            by
                                              • Recommended
                                              Great customer service. Their delivery services have been great to work with as well.
                                              I like their selection of GE appliances. I only buy them here now.
                                              by
                                                Friendly and helpful staff
                                                We have been shopping at the Hudson for many years. We like what they have to offer and the helpful staff.
                                                by
                                                  • Recommended
                                                  Wonderful staff
                                                  Very high quality concern for us.
                                                  by
                                                    • Recommended
                                                    Excellent customer service at the Hudson location
                                                    I bought a lawn tractor this morning a Home Depot associate named Jenni went above and beyond to make sure I got what I needed in a timely manner A+ work. I will be returning from my home remodel needs moving forward. Excellent experience.
                                                    by
                                                      • Recommended
                                                      Don't get in drive through line! Bring a cart and load in the lot.
                                                      The drive through line is a mess and you can't load and get around the person in front of you because they have tractors that shouldn't be there parked all wonky up the left side. Bring lunch if the guy in front of you is filling the entire back of his pickup with mulch bags. You will be there awhile. No employees to help load or direct traffic to keep people from parking at the front of the line to go pay and leaving the rest of us stuck.
                                                      by
                                                        Terrible store
                                                        Staff here is rude and unhelpful, I will drive to Woodbury from now on. It took me 3 hours to buy a powerwasher
                                                        by
                                                          Great customer service at the store!
                                                          Employees going out of their way to help me out.
                                                          by
                                                            patio door horrific experince
                                                            Nov 12, 2021 we ordered a patio door and just finally had it installed a few days ago 4/29/23ordered a patio door, completely failed to pay attention to detail, rude and unprofessional install crew, excuse after excuse for the failed install attempts, not taking accountability for their actions. blaming other people for their problems. I have 25 windows in my home that were planned to be replaced, Home Depot installation services definitely dropped the ball on this one and they will not be gaining my business
                                                            by
                                                              Showing 1-30 of 413 reviews

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