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Filter Reviews By:Rating, Profile, Gender, Age (413)
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Showing 1-30 of 413 reviews
Apr 30, 2023
Just hope you get the right person
I am not new to Home Depot, although I am new to their credit card. The experience with the young lady at customer service in Hudson was beyond unacceptable. I was trying to make a $3200 purchase and she combative, rude and unwilling to help. Again I'm trying to purchase something at their store. I was told that if anything that I was asking was not on the screen in front of here too bad that's the way it is. I had questions about the credit card I just got and she kept repeating that she can’t do or answer anything that is not on the screen in front of her. When I asked for her manager she said I needed to stand in the other line and wait. I asked if she could bring him to me she said she was done helping me and to step aside for people behind me. I reluctantly got out of line and called the Credit Card company, they answered my questions and conformed the store should have been able to help me. I went back to the manager’s line and he was able to help me complete this purchase also agreeing with the card company this could have been handled at the store. I am now basically just over an hour and a half on this purchase at the store where I knew exactly what I wanted and just needed to pick up. When I got out to the yard to load the garden tractor, the bag for the manuals was open and the were sitting in a bag of rain water (See Picture). The people helping me load it went to look for another set and came back empty handed. They offered to print it out of the internet if I was willing to wait. At this point I told them I just want to go home and end this experience. They apologized and left me.
Why would they not offer to get me a new set of manuals (what I purchased)? I’m not sure if I need to contact Cub Cadet or what at this point??
If you are wondering why I still made this purchase its because of the time into getting the card, having over 2 hour in just travel, and it was the exact garden tractor we wanted.
The only reason it was 2 stars is because someone in the sore greeted us and helped and the service manager completed my purchase.
by
Mar 27, 2024
Helpful employees!
Every time I go to the Hudson store- I am so impressed with the positive attitudes and friendly demeanor of every single employee that I come across. It clearly is the result of great management.
by
Recommended
Mar 26, 2024
Fast customer service
We were assisted within minutes of arriving in the flooring area and quickly got our questions answered and our flooring picked out. Quickly taken to the front and helped us load it. Very friendly prompt service
by
Recommended
Mar 6, 2024
Great help
I didn't ultimately find exactly what I was looking for, but the associates did their very best to try and find it for me
by
Recommended
Jan 29, 2024
Need custom paint.
If you need color matching for a paint or have any questions at all about paint or supplies ask for KatieAnn in the paint department. She’s the best!
by
Recommended
Jan 8, 2024
Exceptional help with project
I went to the store with a very rough drawing of a project I was working on, and not only did everyone help me find supplies, but took me right back and cut the wood perfectly to my measurements! Such GREAT personal service!
by
Recommended
Dec 29, 2023
Customer service is outstanding
I shop at this store every day and always have a pleasant experience when I am there. Abby that works in the MET department of Home Depot is always asking me if I need help with finding what I am looking for.
Lauren in the customer service department is an asset to the company as well as Abby is.
by
Recommended
Dec 22, 2023
Interested in reading other reviews. Have greatly enjoyed shopping at Home Depot
Purchased a Bosh dishwasher and are happy happy with it. It's great
by
Recommended
Dec 8, 2023
We love our small family store
Your stuff is great! Always love shopping there
by
Dec 2, 2023
Appliances
I am excited to get our new appliances.
by
Recommended
Nov 27, 2023
Hudson WI store employees
friendly helpful knowledgeable and available store personnel
by
Recommended
Nov 25, 2023
Excellent Customer Service
I had an issue with an online order. It was complicated and frustrating. Brooke and Darcy helped us out so much and we appreciate them!
by
Recommended
Nov 14, 2023
Home Depot Disappoints
This was the third time I’ve had issues ordering products at Home Depot. Plus I was treated so poorly at each phone consultant I spoke with.
by
Oct 11, 2023
Always reliable
When it comes to fall lawn products, Home Depot always has what I need. I tend to procrastinate and panic. They have my back!
by
Recommended
Sep 27, 2023
No return on appliances
Bought a dishwasher with delivery, install and taking the old dishwasher. When it was delivered, said they couldn’t install. Had to contact a plumber. I don’t have this resolved yet. Store said I was unable to return an appliance.
by
Sep 27, 2023
Great Employees
I have had the pleasure to work with Maria in flooring, she walked me through everything that I needed to get new carpet in the house. She made sure that I got all discounts that are offered at the moment, Super Pleasant employee great job Home Depot !!!!
by
Recommended
Sep 16, 2023
Employee assistance
Marie in flooring was just great with our carpeting order..
by
Recommended
Sep 10, 2023
Great customer service
We purchased carpet at Home Depot and both the sales woman and the man who came to measure were extremely helpful.
by
Recommended
Aug 29, 2023
Rebates from Home Depot seem to be a gimmick
Seems like Home Depot has a real problem with their rebate program. Manager walked thru the steps on how to fill it out and assured us our purchase was valid for rebate. Email we got weeks later says it isn't eligible but we can call the number listed. When you call and jump thru all the prompts the last question is "do you want to talk to a customer service representative" (a live person) when you click yes it rings once and hangs up. Ran thru this process several times. Store says they cannot help with rebates. Gives you the rebates dept. Contact info. Same as above.
by
Aug 17, 2023
Great service
The Hudson store has amazing customer service! Every employee is friendly and efficient!
by
Recommended
Jul 18, 2023
Great Store With Super Staff
Bought a Makita drill. This is the first place I found it with various options that I like.
by
Recommended
Jul 13, 2023
Great customer service
Great customer service. Kyle showed me what I was looking for and helped me understand which would be better for what I needed.
by
Recommended
Jul 13, 2023
Great customer service. Their delivery services have been great to work with as well.
I like their selection of GE appliances. I only buy them here now.
by
Jun 25, 2023
Friendly and helpful staff
We have been shopping at the Hudson for many years. We like what they have to offer and the helpful staff.
by
Recommended
Jun 22, 2023
Wonderful staff
Very high quality concern for us.
by
Recommended
Jun 3, 2023
Excellent customer service at the Hudson location
I bought a lawn tractor this morning a Home Depot associate named Jenni went above and beyond to make sure I got what I needed in a timely manner A+ work. I will be returning from my home remodel needs moving forward. Excellent experience.
by
Recommended
May 31, 2023
Don't get in drive through line! Bring a cart and load in the lot.
The drive through line is a mess and you can't load and get around the person in front of you because they have tractors that shouldn't be there parked all wonky up the left side. Bring lunch if the guy in front of you is filling the entire back of his pickup with mulch bags. You will be there awhile. No employees to help load or direct traffic to keep people from parking at the front of the line to go pay and leaving the rest of us stuck.
by
May 26, 2023
Terrible store
Staff here is rude and unhelpful, I will drive to Woodbury from now on. It took me 3 hours to buy a powerwasher
by
May 5, 2023
Great customer service at the store!
Employees going out of their way to help me out.
by
May 3, 2023
patio door horrific experince
Nov 12, 2021 we ordered a patio door and just finally had it installed a few days ago 4/29/23ordered a patio door, completely failed to pay attention to detail, rude and unprofessional install crew, excuse after excuse for the failed install attempts, not taking accountability for their actions. blaming other people for their problems. I have 25 windows in my home that were planned to be replaced, Home Depot installation services definitely dropped the ball on this one and they will not be gaining my business