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Filter Reviews By:Rating, Profile, Gender, Age (1,156)
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Showing 1-30 of 1,156 reviews
Aug 22, 2023
Great customer services
Always checking products and taking good care to customers
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Recommended
Aug 25, 2022
Great Customer service from Nena and Ricky
Great customer service from Nena and Ricky,
They got me the right products I came home and was able to fix my ceiling fan. They had plenty Aloha
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Recommended
Mar 5, 2022
Convenient
Purchased new water heater… JEM was friendly helpful and accommodating… two other floor employees so rude … JEM made up for the unpleasant people and because of her I will shop again at the Hilo Home Depot
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Recommended
Apr 13, 2024
Jasmine and Mark at the Hilo Home Depot are the BEST WORKERS!
These two, wonderful people went out of their way to help me. Not once, but several times. They stopped what they were doing just to help me with every little thing. A lot of the products that I purchased that day were recommended by them. I was very impressed with their knowledge and customer skills. Please acknowledge them for their work
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Recommended
Mar 27, 2024
Carpeting Dept.
Excellent customer service. Gregg Frazier helped us out very well. He was being trained by the manager, did not get her name, but she was awesome.
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Mar 27, 2024
Above and beyond
Excellent customer service shout out to Rahula,Gerald and Joe B and everyone else who helped us in getting our Honda generator from way back in the stock room we really appreciate it everyone
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Recommended
Mar 24, 2024
Great overall store
Everyone is helpful and very nice
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Recommended
Mar 2, 2024
Wreckless Selling Of Fire Ant Infested Plants.
Was looking at the banana trees for sale outside and noticed they had them placed directly against weeds that were covered in little fire ants. Little Fire ants are the biggest issue on big island. And wreckless plant nursery's are the main cause of the spread. Huge colonies can live in potted plants. At the very least home Depot should have all plants within the green house and be baiting the entire property for fire ants every month including the parking lot which is infested.
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Feb 29, 2024
Great Service
I had a great experience with Sales Clerk Kapono. He was very helpful and had great customer service.
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Feb 22, 2024
A good shopping day at Home Depot
I actually had a good shopping experience today at Home Depot in Hilo. Bonnie, in the Pro area helped me with all my delivery purchases and all the items I needed where in stock.
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Recommended
Feb 6, 2024
Great customer service
Shopping for plumbing supplies
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Recommended
Jan 27, 2024
Awesome Customer Service at Hilo Home Depot!
Hilo Home Depot is our go-to! Excellent customer service and care!
Thanks Zaina, Carinya, and Mikelle! Y’all work hard!
The gentlemen who work flooring are so awesome, too! Super helpful and made our experience very enjoyable!
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Recommended
Jan 25, 2024
Indoor Outdoor Carpet and Blinds
We had great help and expertise in both these areas. Very helpful employees
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Recommended
Jan 24, 2024
Highly recommend!
I needed a new wāsher and I am very satisfied with the Services provided by associate and delivery service.
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Recommended
Jan 22, 2024
Super employees!
Liousa the general manager, Angel the supervisor of Flooring Materials, and Jasmine all offered excellent help in my return request for older materials I bought and getting more of the newer materials!
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Jan 22, 2024
Great over all.
I always come here for anything I need to my house. I go many stores but always ended up buy stuff from Home Depot. Convenience and Friendly staff Most of them. And I love extra pro program.
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Recommended
Jan 17, 2024
Service with Aloha
Michelle, the appliance specialist, is very helpful, explained everything carefully, and took her time with me. I appreciate Michelle Bruner. Michelle Bruner has Aloha.
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Recommended
Jan 9, 2024
Lack of help, slow pickup process, special deals not available in Hawaii
Lack of help, slow pickup process, many special deals not available in Hawaii big island as advertised on home depot, deals should be nationwide.. we are spending thousands of dollars here in Hawaii..
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Jan 2, 2024
Great, helpful employees!
I have bought hundreds of items from this store and have always had a great experience.
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Recommended
Dec 26, 2023
My homedepot experience!
Very great hospitality from associate's
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Dec 14, 2023
Choke Aloha
The employees are happy to help. Choke Aloha
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Recommended
Nov 25, 2023
Stacy and Louie were awesome!
Came in to buy a small refrigerator on Black Friday. The appliance department was a little backed up, so Stacy from the next department offered to process the sale. As I was heading out to the parking lot with the small refer, Louie, who was working in the Christmas tree lot, offered to help me load the box into my vehicle. Both of these valuable employees went above and beyond the call of duty. Aloha!
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Recommended
Nov 24, 2023
Great employees
It was easy to find the products and an employee had a weed eater that I needed and helped me to the check out. Easy to apply for a credit card and got 25.00 off my total. Super happy
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Recommended
Nov 23, 2023
Your one stop shop for home improvement projects
I purchased 2×2 stacks for a home project and it was an awesome experience in-store employees was very helpful and addressed my needs Asap,they answered all my questions and staff are very knowledgeable. I Recommend the homedepot of Hilo for all your home-improvement projects.
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Recommended
Nov 11, 2023
Nice employees!
Consistently nice and helpful almost every time!
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Recommended
Nov 8, 2023
Excellent Customer Service
Every time I have a question or need help getting a product that is up high I can always find friendly help.
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Recommended
Nov 5, 2023
EMPLOYEE EXPERIENCE OF STORE PRODUCTS:
So happy I bought these items last 6 months or more ago and the price of engine oil is reasonable.
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Oct 30, 2023
Exceptional Customer Service For My DIY Project!
Although our Home Depot here in Hilo has pretty good service in general, the help I received from Harry in the electrical department was exceptional. This was the first time I was attempting to replace some old, worn out electrical outlets and it felt very intimidating. After asking for some guidance, Harry took the time the explain my options and helped lead me to the right items to purchase. After my experience with him, I felt very confident taking on this new project. Thank you again Harry!
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Recommended
Oct 29, 2023
Excellent range shopping experience
The oven in our apartment died, and the estimated cost to fix such an old machine was not worth it, given we could purchase a new range for around twice the price, so we headed to Home Depot. They had a good selection, and the salesperson working in the appliance section was fantastic: she was very knowledgeable and friendly and overall, made the experience easy. On our first visit, she informed us about the process. We did our research and returned today, and she made us feel confident about our decision and the whole purchase only took about 10 minutes. My experience here has always been that the customer service staff is great. This is definitely the first place I go for any home needs.
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Recommended
Oct 28, 2023
Hilo store
In a busy store the customer reps were very friendly and helpful.