Reviews for Hialeah Gardens #6872

Came into the store for some dry wall filler, around 10:15 AM... then I saw this lamp and wanted to get one. No one around, so I asked a random attendant for help. He took me to the dept's person; he was busy with another customer. Then we walked to the light section, and I showed him the lamp I wanted. He looked in his little handheld and told me that there was only 1, that he had to "check." Then, after 20 min wait, I decided to walk to Customer after the 1st attendant vanished; there was a gentleman there, who offered help. After he saw the lamp, he verified his handheld and told me that there was 1 available, sould be here, because we inventoried the store last night. He then said that the 1 that appeared on inventory was the one on display. I saw some signs that read... do not inventory displays, none found. I asked about other stores, and he said that he would call other stores for me. I went to get the filler and came back... 5 min. In that time, this gentleman called 5 different stores, someone fissicaly verified inventory and on 5 stores ( some showing 2 units ) never got 1. It means that if Home Depot has around 2300 stores in the US and they can miss a $279 item X 2 in every store ( he said that even though they did inventory last night), Home Depot is loosing $641700 in only 1 item??? Obviously, it doesn't make sense. If training is the base of every business, please train employees on how to respect customer time and intelligence.

Thank you to Enrique in lumber who went above and beyond to help us. Knowledgeable and friendly

GREAT SERVICE WITH MELANIE RODRIGUEZ

Store is nice, well stocked great cashiers. But as I was leaving with a large order to put in my small care. I stopped to get some Twine to use to put the purchase in the car. I was approached by an associate named Rickie who was RUDE NASTY AND LOUD he told me the twine was for his customers???? We got into a big argument. So beware Ricky is the Rope Police. I told Management and they were very polite.and apologized. Not sure if I feel safe shopping at this Home Depot anymore

Of all THD stores that I’ve been to and shopped at, this has become my favorite.

Employees are very friendly and ready to help in any way they can.

We were assisted by associate Javier, a nice gentleman that wears glasses. We were searching for something specific in the plumbing and didn’t even ask for assistance but he saw us struggling to find the item and he assisted us and found the item very quickly. Not just that, but he continued to inquire about the plumbing issue that we were having and gave us advice and suggestions on which pieces and products we should get and helped assemble them. This is such an amazing employee!!!!!!

In this stote, the workers are very friendly and there is a wide variety of products.

The only store in my area (30 miles away) that carried enough lumber inventory for my project. Everyone was very kind and helpful.

Anthony Hernandez and Yeni Persia were the best on a night where I really needed some help and assistance. The time they took to be so attentive and on point made a huge difference as I am currently recovering for surgery and still trying to get things accomplished. Thank you so much !

I have been waiting for 45 minutes to be taken care of at the paint department. I have spoken to several associates who state they can’t help us. They have called the person in charge through the communicating system at the store 7 times by now and all someone came to say was the person was at lunch and at this time we still haven’t been able to buy our paint. It has been now over 45 mins. They don’t have enough personal is what they have been saying, i assume because home depot can’t pay to more of them. However, while i waited you lost 5 customers in the span of 45 minutes. So you can’t pay more staff because you are losing customers. I have had this home depot at the top of my list always. Sorry to say it no longer is. It’s been an hour and 11 mins and now i have finally been taken care of by someone who says is not the one in charge of the paint department, has no name tag and no uniform.

A young man by the name of Gabriel rendered the best customer service that I haven't seen in a while. This associate went above and beyond to the call of Customer Service, he didn't make me wait that long, under 7 minutes he was back to the self check-out area with the merchandise I was looking for and additional merchandise to fill in the gaps in the secure cabinet. Excellent communication skills and lots of common sense (which is almost lost nowadays). He helps each customer differently but with the same consistency of getting a smile at the end of each customers shopping experience. I analyze this with the customer in front of me, with me and the one after me. Keep up the same attitude always, never change and if you change...change for the better. Thank you, Gabriel!

We went to other Home Depots, but the one in Hiealiah was the one with inventory. Everybody was helpful and kind. Thank you!

How Doers Get More Done only if you can get associates and managers to assist. Was not able to get more done because of the level of service. Had to leave without necessary materiel.

Would like to know when will there be enough people to serve us clients on floor

Cashier in garden was rude and unhelpful to myself and then the next person got the same treatment as I did. All this was done while her daughter 20+ age (non-employee of Home Depot) was standing next to check out. All this happened in front of Asst. Manager. The Asst. Manager was helpful and tried to make things right, but still did not do anything about employee’s daughter 20+ age standing at check out and seeing all transactions of customers.

STORE MANAGER "ALEX" IS THE BEST !!!! THANK YOU ALEX.......!

The store was clean the employees were great I will recommend everybody I know to shop at the Home Depot in Hialeah Gardens

Rude employees that won't even attempt to help you unless you speak Spanish, sad customer service. The person that hired these individuals should be retrained themselves. Wow, what poor attitudes, worst customer service, you don't expect a red carpet treatment, but come on show a little common courtesy.

Store was clean, associates were very helpful and nice. My experience over all was top rated by the customer service department. Truly amazing

Store is mainly clean, neat and stocked up. Staff is professional and friendly, plus if they don't have an item in stock they would surely check what store has it and make it available to you. Also, there's always parking but could use a little more lighting and hand sanitizer/cleaning wipes spread out more throughout the store would be a plus.

Store is very clean and neat. Products are always available. Staff is very friendly and happy to help.

The store is close to my house,very clean ,excelent parking lot and all the employee are friendly,profesional.

Our visit today was one of the best ever. My wife and I had the pleasure to be assisted by Yanelis. She is really polite, knowledgeable, and has great customer service skills. She assisted us today not only in purchasing an item, but also giving us more ideas for our home project. She deserves to be recognized because she possesses outstanding customer service and true passion for her work. We will continue making business with Home Depot and hope to see Yanelis again. We will definitely share our experience with our friends & family.

Customer service in this store was amazing very attentive and super helpful. Helped me find everything I needed and more, wjth care and time everything was amazing. Will definitely come back here again

amazing store, amazing employess, super clean and respectful

If you need help with any type of wood look for Enrique. He is super helpful and addressed my needs.

associated know what I was looking and point me where I need to go.

clean and and very good customer service

GOOD CLEAN, FULL STORE, ALMOST ALL EMPLOYEES ARE READY AND WILLING TO HELP YOU OUT. NEVER OUT OF STOCK. HAVE USED ONLINE ORDERING AND WHEN I CAME TO PICK UP MY PRODUCTS THEY WERE WAITING FOR ME. EMPLOYEE EVEN WANTE TO ASSIS WITH PUTTING MY STUFF INTO THE CAR. WILL SHOP THERE AGAIN AND AGAIN