#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(713)454-6503
Tool & Truck Rental(713)454-6510
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 6:00pm
Curbside: 09:00am - 6:00pm
Location
6810 Gulf Freeway
Houston, TX 77087
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Customer Store Reviews

  • 4.5 out of 335 reviews
87%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (335)
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Showing 1-30 of 335 reviews
Bad service/Good service
Vanicka needs to work on her attitude and customer service. After already being frustrated having to search for something that was supposed to be stocked on the shelf for some time, only to find it stowed away in a box at the very top and having to get someone, we then had to deal with her nasty attitude and bad demeanor. She wasn’t present when we went to check-out. The gentleman infront of us was checking out himself, so we assumed it was self check-out. She came over and told us to stop, that she’d do it. For whatever reason after that she had a nasty attitude and ignored everything I asked. I asked about using card or cash, no response. Even when I asked for a second receipt for our business(Texaco). She just stood there looking at the monitor and didn’t say anything. She could’ve been the difference between a good experience and a bad one.
by
    Old product sold as new.
    I purchased what I thought was a new lighted exit signed and it turned out to be a used one in the box that someone must have returned.
    by
      1 found this review helpful
      Thanks Mrs krystal
      I visited this store twice an only received good customer service from one employee her name is Mrs krystal. While 2 of you all employees just stood there with no concern of helping she came from out of nowhere an greeted an help me with my concern. It's a bad look coming to the store seeing the same 2 people an never receiving a greet nor help..
      by
        Get more help for the customers
        I would to see the store gire more help for the customers who have no idea where the items are
        by
          Great service
          Spray paint was good quality and Angie was helpful with all my questions!
          by
            homedepot in gulfgate is the best in town
            i cant wait till my new washer and dryer gets delivered
            by
              • Recommended
              Great job
              Angie was a good cashier and checked me out quickly
              by
                Great customer service
                I was able to have a nice interaction with the cashier Angie and made the experience better
                by
                  great
                  angie was super friendly!
                  by
                    Great help and great explanation
                    It was Samantha and Angie that did a great job helping me with instructions for my credit card and for my protection plan
                    by
                      Great cashier
                      Thanks for helping me Vanicka
                      by
                        Great Customer Service
                        I don’t know anything about construction and the employees of the name Jasmine and the manager Miguel help me out with all of my questions and concerns. They were very courteous and admired their urgency of finding the answer for me, I was the customer. I rate them both a 10/10 for their excellent customer service.
                        by
                          • Recommended
                          Awesome cashier
                          My cashier Alanna was awesome. Very nice, attentive, and timely.
                          by
                            • Recommended
                            They have what you need, but...
                            The checkout situation at Gulfgate is ridiculous. Only two operable self serve registers and only one checkout lane open on a Saturday. All the while, you have employees standing around telling people how to use the machines and /or directing traffic. PUT THEM ON A CHECKOUT LANE!
                            by
                              Great
                              Thanks Home Depot.I really like the store.
                              by
                                • Recommended
                                SAMANTHA
                                SUPER COOL MANAGER AND VERY HELPFUL. ALSO SUPER PERSONABLE
                                by
                                  • Recommended
                                  Great customer service and friendly employees!
                                  I went to buy some Tools-Christmas gifts for my son and the employees on the floor are so nice and friendly.
                                  by
                                    • Recommended
                                    Stock availability and neatness
                                    The shelves were well stocked and orderly since my last visit. GREAT!
                                    by
                                      • Recommended
                                      Customer service
                                      I want to personally thank Summer for helping me look for the items I need. Home Depot need more employees like Summer.
                                      by
                                        • Recommended
                                        Great teamwork at this store!!!
                                        The crew and management were friendly and helped me get exactly what I came for... can't thank them enough for making this an enjoyable experience... KUDOS and keep up the good work !!!
                                        by
                                          • Recommended
                                          Excellent selection.
                                          I bought a nunnery of items: Roudup Weald killer, leather gloves, Ortho insecticide, Kidd fire extinguishers and Kingsford charcoal. The camera on my does not work, therefore I could not add photos.
                                          by
                                            • Recommended
                                            Customer Service
                                            I went in looking for a storage shelf and met Mr Chris by the deep freezer section . He made my visit at this location simply wonderful . He was knowledgeable, kind and welcoming . The store was nice and clean . Was able to get in and out in a timely manner ,
                                            by
                                              • Recommended
                                              Terrible parking situation
                                              Great staff at the location. Parking is always a hassle. Parking lot is alway dirty. Self check out only has 4 terminals. Yet way too many empty human cashier terminals not being utilized. Long lines most of the time. I sometimes prefer to go to Lowe’s, after I inter the store and see long lines at the check out.
                                              by
                                                • Recommended
                                                Great customer service
                                                Stephanie was very friendly and the manager was great !! I love my store. Thank you for great service and smiles
                                                by
                                                  • Recommended
                                                  Customer Service
                                                  This store has great customer service. Specifically Trameka and Delores! Ask for one them the next time you are in the store.
                                                  by
                                                    • Recommended
                                                    Awesome
                                                    I just want to thank the manager Ms. Let and your employee Alan R. These two went out their was too help me and made me smile. The normal person I deal with Mr. Chris Greene was off so these two came to my rescue. Thank you. Thank you. Thank you.
                                                    by
                                                      • Recommended
                                                      Convenient
                                                      Always come here for all my DIY Projects. Store is always full of material. This location is my to go to.
                                                      by
                                                        • Recommended
                                                        Kris the cashier
                                                        Employee of the month in my book
                                                        by
                                                          GREAT SERVICE in Appliance Department
                                                          Ms. Deborah Crowder was awesome!!! She made my shopping experience less stressful. She was patient and went above and beyond to assist me!!
                                                          by
                                                            • Recommended
                                                            Not too many people helping to find products
                                                            Not too many people helping to find products
                                                            by
                                                              Showing 1-30 of 335 reviews

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