#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(518)743-2402
Tool & Truck Rental(518)743-2408
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 6:00pm
Curbside: 09:00am - 6:00pm
Location
820 Route 9
Queensbury, NY 12804
map pin
map preview
Car with trunk open and appCurbside Pickup with The Home Depot AppOrder online, check in with the app, and we'll bring the items out to your vehicle.Learn More About Curbside Pickup

Customer Store Reviews

  • 4.7 out of 349 reviews
93%Of Customers
Recommend This Store
caret
Filter Reviews By:Rating, Profile, Gender, Age (349)
Star Rating
Home Improvement Profile
Gender
Age Range
Showing 1-30 of 349 reviews
Best visit to Home Depot!
I was on a mission to pick up 2 rugs…4 different employees greeted me and asked me if I needed help as I walked back to the flooring area…helped me load my cart and I was headed to the checkout in 5 minutes…greeted again at the self checkout, paid and was out the door! The rugs look great in our bedroom.
by
    • Recommended
    Kitchen remodel
    Had a great experience working with Kerry C. in the kitchen cabinet dept. She was very knowledgable and great catching changes that would be needed in my kitchen upgrade to meet the newest code guidelines. Communication via email with the layouts, colors, and choices along with phone calls was excellent and timely. Which these days… is rare, so it was much appreciated and did not go unnoticed. Highly recommend working with her if you ever need kitchen upgrades.
    by
      • Recommended
      Product availability
      I find what I'm looking for 95 percent of the time.
      by
        • Recommended
        Friendly service
        I had a Picture Window and entry door installed 3 months ago and love them. They have really made a difference. Saving up for the next Home Depot project.
        by
          • Recommended
          UNHAPPY
          It just amazes me that if I were to have ordered the products on line and had Home Depot deliver it for "free" I could have paid a discounted price. Yet standing there in the store ready to buy, load the product in my truck and be done, I have to pay the full price versus the discounted price advertised on their website. Which by the way on the website does not say that is special online pricing only. Very unhappy with today's visit.
          by
            great store
            people where willing to help with any questions i had
            by
              • Recommended
              Love this store!
              Always neat and clean and the employees are alway friendly and helpful
              by
                • Recommended
                Perfect match on paint scan machine.....
                I brought in one of my cabinet doors and the paint dept scanned it for a perfect match. I purchased a paint sample for $7 and will use it up and purchase what i need to complete the job. If you dont know the name and manufacturer of your paint color use the scanner purchase a sample not a quart....see that it matches and then go back for more as they save the paint formula used and tie it to your telephone number! IT WAS EASY!
                by
                  • Recommended
                  Excellent service
                  Never happier with any other place
                  by
                    • Recommended
                    Much left to be desired
                    Poor communication between management and shipping department. Parts that were to be left for inspection, were returned to supplier. Quantity of product will be close without the corner pieces that were incorrect.
                    by
                      Great store!
                      For over 15 years now Glens Falls Home Depot has been there for us - cheerfully there for us - and we are very grateful!
                      by
                        • Recommended
                        Ryobi Tools
                        Never have the item you are running specials on. Was in the store 4 times and you never had it. Always am told they only send so many
                        by
                          Pleasant Customer Service
                          Was in the store to pick up a few necessities to stock up for the holiday season. The employees are very kind and courteous and they go above and beyond to help the customer.
                          by
                            • Recommended
                            Garden Associate services sucks!!! Beware people of color
                            People of color BEWARE!!!
                            by
                              Mike C and Helen
                              I came to the Queensberry store and had Mike c and Helen both assist me. Queensberry is not my typical store. I was greatly impressed with the customer service here. Mike C and Helen seem to care more than most employees that I encounter in my home based store.
                              by
                                • Recommended
                                Home improvement shopping as a woman
                                I had the best experience at the Qsby Home Depot shopping for ceiling tiles and not really sure about some things. I dealt with the most helpful and friendly staff that I have met in a long time in stores. I was helped with getting the exact quantity needed and had it loaded into my cart and given a big thank you. The cashier, Kimberly, was exceedingly friendly topping off my visit. Highly recommend Home Depot over the other big name store.
                                by
                                  • Recommended
                                  Happy customer
                                  Employee Jimmy is an excellent worker. He went over and beyond to help me on both my recent visits to this location. He needs to be acknowledged for his hard work. Awesome employee. One of the best
                                  by
                                    Jenny at customer service!
                                    Jenny at the costumer service desk was lovely. Great attitude and very knowledgeable about the store. She made my trip fast by looking up what I needed, brought me to the aisle, then offered to ring me up when she noticed self check out was full!
                                    by
                                      • Recommended
                                      Jason in hardware
                                      Jason was awesome! I can’t say enough about how much he helped me with a project I have been putting off for months. He took his time, walked me through the steps, and showed me other things I would need to make this project easier. His assistance impressed me enough to leave a review (which I never do). It seemed like he really cared about me and what I wanted to accomplish. He never made me feel rushed even though I have been told I can be very indecisive and slightly difficult. I wish there were more people like Jason, I will definitely be looking for him the next time I shop there!
                                      by
                                        • Recommended
                                        Overall ok
                                        Had an employee kind of snap at me when I picked up a curbside order. Only received a military discount on part of a purchase
                                        by
                                          • Recommended
                                          Jason is a time saver
                                          I try to find him whenever I have questions or ideas. Bring a list to him and he will lead you around and make sure you didn’t forget anything. I haven’t had to make a second trip back if Jason has helped me and that’s a big deal for me. It’s so much better than just being pointed in the right direction with an aisle number. Clone Jason
                                          by
                                            • Recommended
                                            Great place to shop for paint & fixtures for home Updates
                                            Our home depot has a great paint department. We spent a lot of time browsing the paint chips as we're updating the house. While there, husband remembered he needed some topsoil so we wandered down to the garden area and picked up a couple of bags. Then I needed gift cards and they have a very nice kiosk with their cards that can be loaded with as little as $5. That is Hard to find anywhere. I've *always* found flowering plants at their garden center that are lovely & healthy. The employees are Super Friendly and Extremely helpful. Always a fun trip.
                                            by
                                              • Recommended
                                              In stock order was canceled for "not in stock". Sale price wasn't uphel
                                              I ordered a milwaukee fan as a "free tool" with the purchase of 2 batteries and charger. My order was canceled, saying it wasn't in stock. Website said 3 in stock. I was called later by someone saying they found 1 of the 3. I was told I'd have to drive in and pay full price of $99 in order to get the item, rather than the $66 I was charged in the original order. They wouldn't allow me to pay the sale price. I spent nearly 2 hours on the phone instead of heading to camp with my fan. And paid more than I was supposed to.
                                              by
                                                employee thank you!
                                                she did great but i think hd (HOME DEPOT) does not give enough thanks to their employees on the surveys! i asked her did anyone give you feedback and she said i have not seen anything
                                                by
                                                  • Recommended
                                                  Max Jason and Dylan
                                                  Such great people. They helped me carry heavy items and I’m Glad they did! Such a great thing for them. Couldn’t be more grateful.
                                                  by
                                                    • Recommended
                                                    2 found this review helpful
                                                    Great employees
                                                    I bought everything I needed for a chicken coop and had very knowledgeable staff that helped me get everything required
                                                    by
                                                      • Recommended
                                                      Great store!
                                                      Really friendly employees here, really helped me answer some questions and left satisfied!
                                                      by
                                                        • Recommended
                                                        Cashier
                                                        Katie as a cashier was extremely helpful and friendly to everyone that come in the store
                                                        by
                                                          • Recommended
                                                          Outstanding Customer Service
                                                          I to "special order." a set of blinds for an extra large window. The employee who assisted me was very knowledgeable and friendly, He was able to get me exactly what I needed, and the price I paid was more than one-half less than the next closest price I quoted.
                                                          by
                                                            • Recommended
                                                            Great help. From the best guy in the area.
                                                            If you need advice or help picking out carpet or any flooring, look for Todd in the flooring department. Very knowledgeable and full of great advice. I didn't know what I was looking for until I met Todd. My home looks amazing and my friends asked if I had professional help. I said YES. Go see my designer Todd.
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 349 reviews

                                                              Nearby Stores

                                                              3043 Route 50

                                                              Saratoga Springs, NY 12866

                                                              16.44 mi

                                                              Pro Service Desk

                                                              (518)580-4404

                                                              Mon-Sat: 6:00am - 10:00pm

                                                              Sun: 8:00am - 6:00pm

                                                              4 Halfmoon Crossing Blvd

                                                              Halfmoon, NY 12065

                                                              33.26 mi

                                                              Pro Service Desk

                                                              (518)348-3404

                                                              Mon-Sat: 6:00am - 10:00pm

                                                              Sun: 8:00am - 6:00pm

                                                              121 N Bennington Rd

                                                              Bennington, VT 05201

                                                              37.41 mi

                                                              Pro Service Desk

                                                              (802)447-4402

                                                              Mon-Sat: 6:00am - 9:00pm

                                                              Sun: 8:00am - 6:00pm