#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(585)429-1003
Tool & Truck Rental(585)429-1006
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 6:00pm
Curbside: 09:00am - 6:00pm
Location
2361 Buffalo Rd
Rochester, NY 14624
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Customer Store Reviews

  • 4.7 out of 500 reviews
94%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (500)
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Showing 1-30 of 500 reviews
Wonderful experience
We were buying some garden materials. Skyler the cashier scanned our products but the computer kept saying they were not in the system. She tried few different numbers but the computer denied every one. She had to look our products up and manually enter all of the information. She kept a smile on her face the whole time. Skyler really turned my day around and made me more positive that day just for going through her line. I really admire you Skyler. You truly are a wonderful person!!
by
    • Recommended
    Friendly staff
    purchasing electrical supplies was easy to find and pricing was very good. great staff.
    by
      Great help
      Workers are so friendly and helpful at this location. Thanks for your great attitude!
      by
        • Recommended
        Associates-floor personnel
        Associates took their time making sure of the correct item I was ordering per the pix and the time frame of delivery. I'm happy with the outcome and will return when ordering remaining lighting supplies next week.
        by
          • Recommended
          New stove purchase
          I recently purchased a new lg glass top stove,And I have to say what a good experience it was.
          by
            • Recommended
            Great employees!!
            Always helpful. The employees approach you willing to help. Very friendly.
            by
              • Recommended
              Love the Gates store
              I always find what I need and if I can’t I can find someone who is very happy to help
              by
                • Recommended
                Awesome store experience
                The employees were kind,patient and very knowledgeable.
                by
                  • Recommended
                  Great customer service
                  I was in to buy filters for my furnace, I was going to purchase 2, when I got to the register the cashier Lynn informed me that the filter were on sale and that if I bought two I would get two for free. Great savings
                  by
                    • Recommended
                    Excellent sales
                    My husband and I were in need of a new washing machine and we walked in and found one that was on sale and was an incredible deal for us. Very satisfied with our shopping experience today 😌
                    by
                      • Recommended
                      Gates Home Depot is great!
                      The employees at Gates Home Depot are always very helpful and accommodating. Their advice and recommendations are on point!
                      by
                        • Recommended
                        Great experience
                        I love going to the gates home Depot it is one of the best of any home Depot that I've been in they have very good knowledge when you need help they are very friendly and they are willing to help
                        by
                          Close to Home
                          Sadly Home Depot is not replacing damaged window insect screens. Had to go to another store for U-bolts as Home Depot is under-stocked. Have to caution friends of limited inventory and services.
                          by
                            • Recommended
                            Customer service
                            I recently went shopping at the Gates store. I went there, expecting not able to find help but instead it was the opposite. Have four broken ribs. I wanted to get some things for the house. Some of these things were heavy so I asked employee to help me. They not only helped me but went to my car and unloaded it in my car for me. Great customer service.
                            by
                              • Recommended
                              Awesome store
                              Went in for a over the range microwave I knew what I was looking for and what made it a better experience is how fast I was greeted by Max Leisenring he was friendly and lots of knowledge and patience I was in and in mins feeling great about my purchase
                              by
                                • Recommended
                                Good Customer Services
                                Thank you Home Depot in Gates for having excellent customer service!
                                by
                                  • Recommended
                                  No help loading heavy paver base
                                  I could not believe not one associate was available in the garden center to assist customers. I am a senior woman and had to lift twelve 35-50 pound bags of paver base onto a cart and again into my vehicle. No one was available. I couldn't wait any longer because the product I needed was almost out and 2 men were eager to grab what was left. So I took a chance, loaded myself, and wound up in the ER hours later with heart attack symptoms and back and neck pain. So much for customer service.
                                  by
                                    Staffing your registers
                                    You need to open registers other than the self serve ones
                                    by
                                      • Recommended
                                      Excellent Customer Service
                                      I bought a Maytag gas dryer....I am waiting for delivery. I am very pleased with the service I received in the Gates store.
                                      by
                                        • Recommended
                                        Taking a moment to do it right.
                                        From the reps in the isles to the cashier in the checkout, the people here take the extra moment to make sure you are leaving with what it takes to get the job done right the first time. As a new to the DIY world home owner, this means the world to me!
                                        by
                                          • Recommended
                                          Thanks
                                          Plenty of supplies!!
                                          by
                                            friendly service, very helpful
                                            from the moment walked into the store I had help, greeted, and helped to check out and loading. very friendly gentleman thanked me for choosing Home Depot. Nice touch!
                                            by
                                              • Recommended
                                              Never Had a Problem
                                              I have been going to this store for years and never had a problem.
                                              by
                                                • Recommended
                                                number one hardwaer and tool;store store brought so many things i needed from thiscompany
                                                my favorite place to shop for many years
                                                by
                                                  Keep up the good work
                                                  Keep up the good work. Always treat your employees very well.
                                                  by
                                                    • Recommended
                                                    Nice cashier
                                                    You need to hire people with experience in all departments. Your losing business. `
                                                    by
                                                      Great products
                                                      I had a problem with a seriously clogged sink. A salrsperson pointed me in the direction of the Husky encased sink auger and it worked out great.
                                                      by
                                                        • Recommended
                                                        Gates Home Depot
                                                        I always get the assistance I need every time I go to the store.
                                                        by
                                                          • Recommended
                                                          Terrible return situation
                                                          I bought an item with my home Depot card and I paid it off as soon as the bill came. I took it back I had the receipt and they told me all they could do is put the money as a credit on my credit card so I had to spend it there again even though I had already paid them... I see it is extortion
                                                          by
                                                            Greet customer
                                                            Make me feel like a family, great store!
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 500 reviews

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