#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(512)249-3102
Tool & Truck Rental(512)249-3108
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 6:00pm
Curbside: 09:00am - 6:00pm
Location
7900 N Fm 620
Austin, TX 78726
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Customer Store Reviews

  • 4.8 out of 264 reviews
94%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (264)
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Showing 1-30 of 264 reviews
Great shopping experience
I walked into this store and I easily found the rep who assisted me choosing the correct battery impact wrench that would suit my needs and budget. I am very pleased with this shopping experience.
by
  • DIY
Great place to be shopping
Caring team Thank you so much!!!
by
    • Recommended
    Great place to shop
    We buy a lot of paint and miscellaneous stuff and they are great!
    by
      • Recommended
      Clean store, chill employees, items on the shelf and not in the overhead
      This isn’t your regular Home Depot store - these folks have heart and really seem to like their work. They take pride in having items available, they make eye contact and really want to help you find what you need. If you have a business, don’t ignore them when they ask if you have a pro account. Get the pro account.
      by
        • Recommended
        Great customer service!
        I went in to get the slim version of the viral Tiktok tree. I saw they didn’t have any, but asked Jay in garden if they had them anywhere else in the store. He told me what I knew, which was that they had put out all they had. Then he went the extra step to look in the system. He saw that this afternoon they were supposed to get another shipment of trees. I didn’t even have to ask him…he went to the back, found one that had literally just gotten there and brought it up front to me! He made my day!
        by
          • Recommended
          Outstanding store with stellar employees
          I had a great experience purchasing a Ryobi impact wrench at this location. Bryan helped me with the purchase and went above and beyond to make the process a breeze. His genuine willingness to help and friendly demeanor will bring me back to this store even though it’s further from my house and I would highly recommend it to anyone else. Kudos to Bryan! Your knowledge and professionalism make Home Depot look good!
          by
            • Recommended
            Washing Machine
            Mr. A. Ganesh in Appliances at the 7900 North FM620 Austin, Texas store made our shopping experience perfect!
            by
              • Recommended
              Store policy is not clear
              The service employee, Kris, is excellent and patient to take my order of many items, the order worth nearly $1,900.00. After a good amount of time spent for my order, Kris learnt that the coupon send by mail by Home Depot is not honored for will call order, I have to bring the order and pay at the cashier in order the coupon being used. It is a lot of items that I am not able to take at once. I feel like being turn down unfairly by the, may be, assistant manager. 4 point store is my shop store since 2012, I almost know all the employees there by names, but I do not feel I will be comfortable shopping at that store again. I am thì king to cancel the order and request a refund t9 Mỹ Home Depot credit card. I have H.D Bee Cave, Lowe’s Bee Cave where I feel more supported
              by
                Outstanding customer service, by Jacob, in a northwest Austin Home Depot
                While surveying stake options for a project Jacob greeted me and asked if he could help, I asked an inventory question which he quickly answered then asked me politely what I was planning on using the stakes for. He was an 'active listener' and was processing what I said and replying with sound alternatives and assisting me in my planning of my project. After we had wrapped that up I remained in the area as did Jacob and a minute or so later he sought me out to bring up another idea showing that he was reviewing what we had said and came up with some more ideas, fantastic customer service!
                by
                  • Recommended
                  Great Lifesaver in a difficult situation.
                  Julie Watkins and Charles at Four Points helped me when Lakeline Home Depot would not. They were so nice and helpful.
                  by
                    • Recommended
                    Awesome deals and perfect customer service
                    I came in just window shopping for a new dryer as I’m moving into a new home. To keep the story short Julie was very helpful and informative to any questions. 15 minutes later I ended up leaving with a new washer and a new dryer with free delivery and installation. It was a seamless experience!
                    by
                      • Recommended
                      all good
                      all good. no problems ........
                      by
                        • Recommended
                        Great staff so helpful
                        Bought a Christmas gift that was just what I was looking for.
                        by
                          • Recommended
                          Awesome Customer Service!
                          I love this store because of the customer service we received!! Great people we work with are Josh, Ramona, Dustin, Jeff and Sally. Thank you for a great experience shopping your store.
                          by
                            • Recommended
                            Great shopping experience
                            I have been shopping this location at 4 points for several years and they have a very clean and well organized store. Friendly folks working their to help out when needed.
                            by
                              • Recommended
                              Good place to shop
                              The store is well organized and stocked. Staff are polite and always helpfu.
                              by
                                • Recommended
                                Best Home Depot I have shopped!
                                I love shopping at this Home Depot, there is a Home Depot closer to us but they are not near as helpful. I have been in that particular Home Depot and could not get help. The store is cluttered and definitely not as clean. I have seen the same door greeter at my Home Depot for many years, he is sweet, kind, funny, and very cheerful. He is in a wheelchair and he is as happy as anyone could be all the time. It lifts my spirits to see him.
                                by
                                  • Recommended
                                  Great place
                                  Love Home Depot 4 points! It’s clean and organized, very well stocked.
                                  by
                                    • Recommended
                                    Favorite Home depot Location
                                    I have been to other locations. This location is always clean. And I can usually always find help when I need it.
                                    by
                                      My Shopping Experience
                                      Most everything that I shop for is always available when I need it.
                                      by
                                        • Recommended
                                        Rude Cashier
                                        I was at returns to return some wood I bought but 1 of the boards had a different tag and was told by David that I could not return it and being so rude and disrespectful to me .He had no respect for customers and always so rude .I guess that the do care who they hire and had no respect for people .This was at 4 Points Home Depot
                                        by
                                          Great employees!
                                          The employees at this store are spot on. It’s hard to be as broad as the products are but with determination the employees have helped me find the solutions I needed. Thanks, Adam and Barbara for helping me get things sorted even though you were both running the registers.
                                          by
                                            • Recommended
                                            Great friendly service
                                            Pro department provided help finding location for tool required.
                                            by
                                              • Recommended
                                              Outstanding
                                              Outstanding customer service every time I come in
                                              by
                                                • Recommended
                                                Customer service
                                                I appreciate all the hard work you do in the store from management to clerks you all get kudos from
                                                by
                                                  • Recommended
                                                  Excellent customer interaction.
                                                  I apologize but I can’t remember what her name is. She was working the self cashier department. I was there at 10:15 on Wednesday Oct. 13. I just wanted to say that I was impressed with interaction with each customer. I was in a bad mood (it was a bad day) until I went through her dept. She was able to turn my crappy mood around and turned the rest of my day into a very nice one. Thank you for hiring quality people.
                                                  by
                                                    • Recommended
                                                    Poor services and not helpful
                                                    I just went in to by a grill to be delivered and I asked to pay $500 on a debit card and the rest on my Home Depot card. This man who seemed to not even want to be working this morning. Proceeded to charge the full amount on my debit card. When I clearly stated , I only wanted $500 on the card. He than said, sorry I can’t return the order and if I do it will take several days to get you money back on the card. They did nothing to help me and basically said sorry and handed me my receipt. They took my money and didn’t care basically sorry about your luck. Never coming to this location again!
                                                    by
                                                      Four points Home Depot ROCKS
                                                      When I come to this Home Depot, I feel like I am surrounded by more than just employees, it feels like family.
                                                      by
                                                        • Recommended
                                                        Employees at this store are helpful and polite they keep me coming back feels like home at home d...
                                                        Employees at this store are helpful and polite they keep me coming back feels like home at home depot thanks you guys.
                                                        by
                                                        • Verified Purchase
                                                        • Recommended
                                                        Experience at this store is always friendly and fun this customer is satisfied
                                                        Experience at this store is always friendly and fun this customer is satisfied
                                                        by
                                                        • Verified Purchase
                                                        • Recommended
                                                        Showing 1-30 of 264 reviews

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