#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(651)466-1823
Store Hours
Mon-Sat: 6:00am - 9:00pm
Sun: 8:00am - 6:00pm
Curbside: 09:00am - 6:00pm
Location
1943 W Broadway Ave
Forest Lake, MN 55025
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Customer Store Reviews

  • 4.7 out of 505 reviews
94%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (505)
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Showing 1-30 of 505 reviews
Love Home Depot
Very satisfied with the customer service and product!
by
    • Recommended
    In-store people are great; wouldn't recommend buying appliances without high level supervision at delivery
    Forest Lake store finally cleaned up the mess with a new dryer that the first delivery crew messed up when they faked a side vent with the kit we had purchased elsewhere. They removed the factory duct going to the back of the dryer, didn't do the side vent right angle ductwork with the side vent kit and instructions we provided, but just attached a flexible duct to the side of the dryer to the exterior. At final inspection we didn't think to walk outside and make sure the dryer was actually blowing out to the exterior - and neither did this crew. When we discovered this 5-10 minutes after they left I reached them and they said they would try to come back; they didn't. Plus, they took all the parts including the side vent kit we had purchased. If they had just left it with us (why did they take it???) we could have done the side venting and all would have been good, though a bit annoying. We've been told after the fact that installation does not cover side venting, but we put that in the comments with our order and feel that someone should have seen that and reached out to advise us. Thus when they faked doing the side venting, we had no idea they were clueless and lacked competence. A 2nd crew came four days later, said the dryer was not repairable so they took it and promised an exchange, which apparently they processed as a return with refund and so no one contacted us about redelivery as promised. 3 online chat sessions with different stories and promises that we would get a call, and another week went by. Finally someone on the escalation team got things figured out, advised us to visit the Forest Lake store to re-order. Forest Lake store was great. LESSON LEARNED: Order in the store, not online. Be hyper-vigilant when they deliver and "install." Don't let them leave until you've covered everything about the function (next time around I'd have a checklist for myself).
    by
      • Recommended
      Look for Bill
      Bill was amazing to work with. His knowledge about products available were second to none.
      by
        Best Night Ever at the Home Depot in Forest Lake
        I seriously had one of the best shopping experiences ever at the Home Depot in FL - the store was clean and the associates were incredibly helpful and friendly and efficient. Shout out to Cheryl in Appliances, Claire at the Pro Desk, Eric and Dillion in Paint and Mason on the check out - they truly had the A team there on their game and it was fantastic! :)
        by
          • Recommended
          Good employee help
          I am legally blind in one eye. I need a specific lamp to help me see to read. The great employee, Jason, explained to me what was wrong with my lamp, which I brought with me since it stopped working. He found a substitute that I desperately needed. He walked me to a nice cashier and gave me a discount which I also needed. This type of lamp was shockingly expensive. The cashier, Damaris, was so nice. Both were very helpful and went out of their way to help me get help. I didn’t have to go online and order something which I can’t do, so it really helped me in ways both of them did not know. I did not reveal my blindness to them, so i took it as these are really good employees and they weren’t helping me out of pity, but genuinely cared. Thank you so much.
          by
            • Recommended
            Very friendly staff!
            Every time I shop here I am asked if I need any help. In a world where customer service is slipping it’s nice to shop somewhere and have people help.
            by
              • Recommended
              Great employees!
              The help and atencion that I get each time that I'm in the store is wonderful!
              by
                • Recommended
                Treean is wonderful!
                I stopped into the store for a Christmas gift card. Treean was very kind and helpful!
                by
                  • Recommended
                  GREAT STORE TO SHOP
                  BOTH TIMES WE FOUND EXACTLY WHAT WE WANTED!
                  by
                    • Recommended
                    Great customer service
                    We entered the Forest Lake store and was greeted by two employees. Continued on our way and was asked by another employee if there was anything they could help us find. All the employees we encountered were friendly and helpful.
                    by
                      • Recommended
                      Terrible customer service experience at the customer service desk!
                      Absolutely terrible experience. I walk in and take a right turn to the customer service desk. I proceed to set the pressure washer fluid on the counter, the boy behind the counter doesn’t say anything, I say hello so it’s not totally awkward, he scans the product and has me slide my card. The transaction is now complete and I say, (just for safe measure and thank gosh I did) I never opened it. He then says, you wanted to return this? I said yeah… wow, oh my gosh, you just charged me didn’t you. He then has me do this process over again, but tells me (even though I had my receipt electronically on email) that he can only give me store credit, i say that’s fine (i just want to get out of there before he can make another mistake). He then gives me the receipts and I walk out.. I went out to my car only to realize he didn’t give me the merchandise card! I go back in to get the card and he says, you didn’t get store credit, it went back on your card. How would I know? I had 0 communication with this, does he think I can read his mind or something? Not to mention the girl behind the counter kept giving me dirty looks as well. It’s astonishing to me because I worked in customer service for 10 years. As a cashier, I always greeted customers in my line with a hello and would proceed to make small talk if it seemed the customer wanted to do so. Ever since the pandemic, customer service has not been the same. Retail and fast-food chains are so desperate for employees that anyone is hired. How about these two employees get some training on customer service, I digress
                      by
                        Great store and very convenient on my way north.
                        Right off 35 and had exactly what I needed.
                        by
                          • Recommended
                          Great service
                          We received a great experience buying a range for our new house.
                          by
                            • Recommended
                            Excellent customer services
                            I am so happy with my wheel barrow.
                            by
                              • Recommended
                              Great service
                              I needed a microwave and a new patio door lock and I had no idea what I was looking for. I got a lot of help with both at the Home Depot in forest lake
                              by
                                • Recommended
                                Outstanding customer service!
                                Employees helped pick lumber for building our deck! Loaded shopping cart and even assisted in loading our trailer! Great job, Pablo and Trevor!
                                by
                                  Cabinet designer
                                  I never expected to be treated so respectfully or to have someone understand my style and my budget. Awesome experience.
                                  by
                                    Window dept
                                    The gal at windows desk Very helpful
                                    by
                                      • Recommended
                                      Great customer service !!!
                                      I have never shopped much at home depot in the past because the customer service wasnt the greatest . We moved near the forest lake store and I gave it a try . This store is great and the service is like night and day compaired to the ones ive shopped in the past . Vicky in flooring has helped us a couple of times and I couldnt have asked for a better experience . This is barr none the best home depot around .
                                      by
                                        • Recommended
                                        Great Checkout Experience
                                        Today a young man named Mitchell assisted me in checking out. He was extremely helpful and courteous. Great Customer Service.
                                        by
                                          • Recommended
                                          Excellent Customer Service
                                          Mitchell, Grant and there was another salesman on the floor that helped us!!
                                          by
                                            • Recommended
                                            Great service
                                            Staff helpful to find items and easy checkout.
                                            by
                                              Above and Beyond
                                              Just an excellent experience!!
                                              by
                                                • Recommended
                                                Great store
                                                Awesome staff and selection
                                                by
                                                  • Recommended
                                                  Helpful
                                                  Katie with the dog is very helpful
                                                  by
                                                    • Recommended
                                                    Great experience at the Pro Desk
                                                    I'm in the process of replacing deck boards and railings on my deck. The pro desk helped me through the process flawlessly.
                                                    by
                                                      • Recommended
                                                      Charlie W
                                                      Charlie W is a wonderful asset to your team!
                                                      by
                                                        • Recommended
                                                        Great staff and great store!
                                                        Always a pleasant experience in this Home Depot. Everyone is so friendly as well.
                                                        by
                                                          • Recommended
                                                          Always smiling
                                                          We appreciate that the employees are always smiling and kind to our many children we bring with us.
                                                          by
                                                            • Recommended
                                                            Exceptional service
                                                            Working with Nick Z at the customer service desk was a wonderful experience. He was patience, kind, and knowledgeable.
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 505 reviews

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