#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(972)874-6762
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 6:00pm
Curbside: 09:00am - 6:00pm
Location
852 Long Prairie Rd
Flower Mound, TX 75022
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Customer Store Reviews

  • 4.7 out of 462 reviews
93%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (462)
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Showing 1-30 of 462 reviews
Great plumbing assistance!
The gentleman who help me was able to identify a faucet core by a picture on my phone in under a minute…. Now that is very impressive!
by
    • Recommended
    Friendly service
    Dulce Nunez Sanchez November 18, 2023 at 11:51 pm REPLY On Wednesday 8th I went to you location at Flower Mound and your cashier Jayme was super nice she is one of those employees you need to keep, she was above of my expectations, kind and polite, I was ready to pay and she helped me finding my last need, she call the person on charge of the area, find me help and really my experience was one of the best she offered me a credit car, explained me how that works and to me she is one of the best you guys have, thanks again Jayme
    by
      • Recommended
      Could not get any help in the paint section
      Worst experience, Helper in the paint section needs to understand project and help customer. He was impatient and reluctant
      by
        Great store, convenient, well stocked, friendly staff.
        They always seem to have what I'm looking for and staff is always helpful.
        by
          • Recommended
          Thank you for keeping your promise
          I bought Japanese maple tree and roses bush early spring. Home depot had the promise of guaranteed return. My plants didn't survive the Texas summer heat and I brought them back to the store hoping that they would accept the return or exchange. Lorenzo assisted me and said " Yes, I can help you with that" those were the magic words any customer service personnel should say. He started tracing the history of my purchase and gave me a full refund. I am forever grateful for you Home Depot for keeping this promise. I went and pick up more plants and hopefully will thrive. Kudos!!!
          by
            • Recommended
            Tanya The Great!
            I often come to this store, mainly for small projects and repairs. What seems to be every time I'm there, Tanya from flooring is willing to help me out. Whether if it's a location of an item I'm looking for or needing info and how- to on products, she knows it all. She is truly this store's hidden gem! Do anything and everything to keep her because she is a major reason I keep coming to this location & am almost sure other customers feel the same way too.
            by
              • Recommended
              HOME DEPOT RICK
              You’d better hope he’s working when you arrive! What a great customer advocate. Helpful. Smiling. Makes you feel like you’re the only one in the store while dealing with you and 20 others in line. Somehow everyone feels like they are the only ones. No clue how he does what he does, but, you always leave feeling important! Great Job Home Depot Rick!
              by
                • Recommended
                The Best Return Experience Ever!
                I just returned some over-purchased products. No big deal. But I must say that Donna made this as quick, and pleasant, as possible. I paused to realize how nice it is for some things in life to be easy. And fast. And pleasant. It’s good to do business here.
                by
                  • Recommended
                  Professional, Friendly Atmosphere
                  My shopping experience was outstanding. Employees were friendly and helpful.
                  by
                    Great selection to chose from
                    Bought a Milwalkie fan, it was a life changer
                    by
                      • Recommended
                      Great customer service
                      Alex was amazing in the garden department this morning. Very friendly and caring.
                      by
                        • Recommended
                        Awesome old fashioned customer service.
                        I came over from Grapevine to find a soap dispenser that was supposed to be in stock at this location. I met up with an associate name Patrick who was working in the kitchen bath and shower aisles. He was adamant about finding this product that was shown to still be in stock, but was not in the display. He diligently looked for it in the upper overstock shelves in the area, and found the two of them that were supposed to be in stock. Most employees these days would tell you.... well, we don't have it if it's not here sir.... Not Patrick. He saved me a trip to another store. I wish all store associates these days were old school courteous and professional like him.
                        by
                          • Recommended
                          My personal Home Depot
                          Milwaukee is my brand of choice when it comes to tools of any kind. This store does a good job of stocking what I need from them. the only area in which they are light is Milwaukee's gardening line.
                          by
                            • Recommended
                            One of the best HD stores!
                            I was impressed from the get go. I spent many years going to my favorite HD when I lived in Palm Harbor.FL. This one was just as good....clean, well organized, friendly employees.
                            by
                              • Recommended
                              1 found this review helpful
                              This store rocks.
                              Jordan (male) and Andrew are the bees knees. Doreen is great at what she does too at the pro desk. David in plumbing will try his best to brainstorm the right solution!
                              by
                                • Recommended
                                1 found this review helpful
                                Great variety of products
                                Employees provide exceptional customer service and very friendly and helpful!
                                by
                                  • Recommended
                                  1 found this review helpful
                                  Outstanding Customer Service
                                  Most of my shopping  experiences at Home Depot have been favorable. But this particular time, one of your employees (Wayne) went above the call of duty. I was working on a kitchen project and needed clarity on exactly what needed to be done. He basically walked me through the process and ensured I had the right products to complete the project. I was impressed with his professionalism and kind spirit. Needless to say, I was able to complete the project per his instructions and was able to save the cost of hiring a handyman. Kudos to you Wayne! I appreciate it!
                                  by
                                    • Recommended
                                    Easy to find help
                                    They had the product and quality that I needed and it was easy to find help when I needed that.
                                    by
                                      • Recommended
                                      Customer service Out-standing, you don't see this often
                                      when ever i go, they either find me want I'm looking for, or help me with better suggestion on my project
                                      by
                                        • Recommended
                                        1 found this review helpful
                                        Water Heater Purchase
                                        I spoke to CS (phone#) on the item box yesterday, set delivery and install for next day. They showed up @ 0900 with water heater and shut off valve (FM code), installed it within 2 hours. They hauled off the old heater no problems (Yet...). HD offered 5 additional years warranty for $70. Keep in mind my WH is in the attic, and this is why I did not DIY this time.
                                        by
                                          • Recommended
                                          Wonderful store!!
                                          I have many purchases at this store, I have always been happy and very satisfied with all of them! The store is clean and the employees are very friendly and helpful!!
                                          by
                                            1 found this review helpful
                                            Very Helpful
                                            The sales people were very helpful and walked me through anything I needed and took great care of me!
                                            by
                                              • Recommended
                                              EXCELLENT CUSTOMER SERVICE!!’
                                              Thank you Ben for great customer service!!! Rockstar!!!
                                              by
                                                • Recommended
                                                Store
                                                I liked the store , good collection and I found patio furniture set in good deal but only wood flower bed was available during my visit . Other wise all good.
                                                by
                                                  • Recommended
                                                  Friendly people
                                                  Nice clean and friendly store.
                                                  by
                                                    • Recommended
                                                    Returning an Item?
                                                    I’ve been using this store out of necessity for over 15 years when I work in the area because it’s the only place around to get tools and materials on this side of Flowermound. Every single time I try to return something at this store receipt or no receipt (lifetime warranty on Husky hand tools) the associate always has an attitude or won’t do the exchange. I just risked coming here again after boycotting it for a long time and guess what? Same rude customer service at the CS desk. Without fail they always giving me grief about exchanging items that NO OTHER STORE IN THE. METROPLEX DOES! Horrible. At this point it has to be the store GM and his style of training and leadership along with Richard in the CS department. Never again! I’ll drive the extra 15 min or 6.1 miles and go through the 15 or so traffic lights before giving this place a shot again.
                                                    by
                                                      Always reliable!!!
                                                      I came in to check out fence staining and I was immediately helped and my questions thoroughly answered to help me in my decision on which product to purchase. As usual, I love this Home Depot because they are eager to help and very friendly in doing so, as opposed to being put out and having to find someone to help you. I will keep coming back again and again!
                                                      by
                                                        Steve
                                                        I love my Ridgid icebox fitbits my other tool boxes keeps my drinks ice cold all day in this heat that means a lot
                                                        by
                                                          • Recommended
                                                          Good experience
                                                          This is a great store. The employees are friendly and helpful. It makes shopping here and enjoyable experience. No frustration trying to find someone to help you. Health is always nearby or on the way. Had a very nice experience with the help of a young man who helped me navigate through the military discount app
                                                          by
                                                            • Recommended
                                                            Military Discount hit or miss.
                                                            Hard to get a signal in this store. They asked to go outside for the signal first. It still did not work.
                                                            by
                                                              Showing 1-30 of 462 reviews

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