#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(510)412-3400
Store Hours
Mon-Sat: 6:00am - 9:00pm
Sun: 8:00am - 6:00pm
Location
11939 San Pablo Ave
El Cerrito, CA 94530
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Customer Store Reviews

  • 4.4 out of 280 reviews
87%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (280)
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Showing 1-30 of 280 reviews
Nice employees and large space
When I told the cashier the price of this item was too high, she gave me discount to make me happy out of surprise.
by
    • Recommended
    Everything is locked up
    Everything is locked up and it's very frustrating.
    by
      • Recommended
      Great, easy smooth experience
      Tiffani, was great help she made my experience easy and comfortable
      by
        El Cerrito Home Depot
        Great store and the location is great, I have been using the store for over a decade and am happy with it. Just a good store in a tough neighborhood, Good Job Guys!
        by
          Excellent
          My mother and I we went to 3 Home Depot stores close to our home. We were looking for baskets for our plants two didn’t have them a the other store had one but they were broken. When we came to this one we found what we needed and the baskets were in place and not broken!
          by
            • Recommended
            Once a great store, now a poor example of customer service
            I’m a high-end general contractor along the Grizzly Peak Arlington corridor from North Berkeley to El Cerrito. I’ve been coming to the store for years. They’ve pretty much given up on customer service and courtesy. Pretty much never able to complete a project because of the lack of complete stock & the absence of competent departmental employees. If you know they’ve got what you need and you’re able to get it and load it yourself, it’s fine. If you need help, you’re pretty much on your own
            by
              Good Customer Service
              I bought a Frigidaire gallery from here last month. So far very nice. Staff nember was very helpful in explaining through the ordering process in the store.
              by
                • Recommended
                My windows
                Everybody would like to share how happy I feel having this movement work in my house and want to say thank you Home Depot for the help
                by
                  • Recommended
                  1 found this review helpful
                  Checkout sucks
                  2-3 people working 12-14 self-checkout registers. Not able to help with my broken machine, were not helpful giving me my 10% military discount. They were too distracted to help.
                  by
                    Enjoyed our visit to the El Cerrito Store.
                    My husband and I found the employee Deneen in garden center very friendly and extremely helpful. The young men loading our merchandise into the car were pleasantl and accommodating. We also found Norman in the electrical department very knowledgeable and helpful. We were treated like VIPs.
                    by
                      • Recommended
                      A Great Checkout Experience
                      I recently had a great checkout experience after purchasing a large amount of lumber. I got lucky because the checkout/cashier, Christianah, was caring, considerate, helpful and friendly. She knows her jog but also but also likes the customers. That made my shopping experience wonderful. Employees like that help the shopping experience and make Home Depot a great store.
                      by
                        • Recommended
                        Roberto is excellent!
                        Roberto was extremely helpful in finding the items I wanted to purchase, which were locked up, and helped me take advantage of some savings that made my project possible. Roberto was exceedingly friendly and knowledgeable and generous.
                        by
                          • Recommended
                          Difficult to buy with wait for lock down items.
                          It's now Difficult to buy with the wait for lock down items. Clerk has to walk each item to cashier while we wait for our turn to be walked up with our item. Please, just scan our DL, or photo my face and item. We're not the ones stealing.
                          by
                            Excellent Service in custom window coverings dept
                            Purchased custom shutters and blinds. Destiny the manager provided excellent service on my order and walked my merchandise to the car. Michelle was so helpful answering questions about blinds I purchased. Well trained friendly staff. I only go to the El Cerrito Home Depot for my home improvement needs.
                            by
                              • Recommended
                              Your one stop shop!!!
                              Shopping at Home Depot have saved me tons of headaches, over the years!!!
                              by
                                • Recommended
                                Brian is the best!
                                Brian REALLY took care of us! The item we wanted wasn't available in a box - only Pre-made - which wasn't going to fit in our vehicle. On top of that, we had a very tired one year old who was losing it, creating additional stress. Brian recognized we were feeling a bit hopeless and stressed and was able to find an alternative product that perfectly met our needs. He truly went above and beyond - even getting us a cart and helping us get the item to the check out line. SO appreciative! Made a huge difference in our experience. Defintely our favorite home depot in the East Bay area.
                                by
                                  • Recommended
                                  Marcela (young man at paint counter) doing a wonderful job
                                  Excellent customer service from Marcela at the paint counter. He was professional, courteous and kind, listened to my needs, and took care of my request immediately - despite his colleague, stating what I needed couldn’t be done. Thank you and great work!
                                  by
                                    • Recommended
                                    Home Depot
                                    Great Experience n the Store
                                    by
                                      • Recommended
                                      Best Pro desk!
                                      This pro desk is amazing! There is always people available to help with your transactions very fast with a very nice attitude. This is my favorite store and I’m there almost everyday. The only thing I would demand is coffee for pros! Thanks Maria, Gisele, Jack and Angel!
                                      by
                                        Flooring and Vertical Shades Dept.
                                        I had an excellent experience ordering custom vertical shade from Deyna who is the sales associate. She's very knowledgeable, personable and professional. Made my purchase very easy and seamless.
                                        by
                                          • Recommended
                                          Not the same old Home Depot
                                          After many years of indifferent, unfriendly, and unhelpful interactions at this store, I amvery happy to say, that in recent years, it has really changed. Everyone I have encountered in the last couple of years has been extremely helpful, friendly, and respectful. So, if you have a bad image about this store, may I suggest you give it another try? I think you will be pleasantly surprised.
                                          by
                                            • Recommended
                                            Pro Services
                                            All the pro associates at El Cerrito are friendly and they provide excellent customer service. Leslie, Maria, Giselle, and Eli.
                                            by
                                              • Recommended
                                              Speedy service
                                              This store can get very busy. Employees are very knowledgeable and quick to respond to your questions or concerns.
                                              by
                                                • Recommended
                                                Karla in returns
                                                I had a massive return to do. The sales associate, Karla, in Customer Returns was awesome in helping me!
                                                by
                                                  Convenient store
                                                  Very easy to access to get merchandise
                                                  by
                                                    • Recommended
                                                    Bad store
                                                    Hardly enough associates on the floor, employees state managers do not care and do not wish to hire more employees to help and that the managers do not care about the store or inventory and only care about passing inspection
                                                    by
                                                      Tedi is THE BEST. Period.
                                                      The Home Depot is great in general but Tedi at the El Cerito location is hands down the best customer service rep I’ve ever had the opportunity to be helped by. She went above and beyond to help me and she most definitely deserves a raise, a promotion, and must be protected at all costs. She’s a national treasure and an absolute gem of a human! Dear managers, please compensate Tedi for the key talent she is. don’t miss this opportunity to do the right thing!
                                                      by
                                                        • Recommended
                                                        Great employees.
                                                        I was happy with the customer service.
                                                        by
                                                          • Recommended
                                                          Fine Customer Service
                                                          Miss. Leana was curteous lovely and attentive. She was highly knowledgeable and despite the morning and afternoon rushes at the El Cerrito Home Depot. She gave me the time and care I needed to both: Pick up the Penske truck and drop it off. She noticed the truck provided was missing 1 of 2 hand trucks requested and quickly remedied the discrepancy by personaly calling the company to see that I was not charged for the unprovided hand truck. That level of care would easily have me return.
                                                          by
                                                            • Recommended
                                                            Very neat and clean store
                                                            It is always well stocked, and the prices are well below the competitors.
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 280 reviews

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