#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(334)273-3217
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 6:00pm
Curbside: 09:00am - 6:00pm
Location
10655 Chantilly Pkwy
Montgomery, AL 36117
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Customer Store Reviews

  • 4.7 out of 421 reviews
93%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (421)
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Showing 1-30 of 421 reviews
Efficient but not friendly experience in returning 2 damaged of 2 shipped items.
It took 2.5 days of my being held hostage for my order to be delivered (from Tuesday to Friday). Bad Delivery company but decent HD online cust. service. Finally delivered on 4th "scheduled" delivery. Drivers dropped off on front step and ran before I could even get to the door. When I turned over the big cabinet I saw why. They had put damaged side down, hiding a 12 inch crack (crush damage). The 2nd box concealed crush damage. Not wanting to be held hostage for another week waiting for pickup I took to local store where girl was efficient but not friendly and basically didn't care about my experience. Girl on phone the day before was great and hinted manager would probably arrange a discount if I reordered. Girl at returns didn't care.
by
    Outstanding Cashier
    I'm always shopping at home depot. The cashier William greeted, smiled and waved at us. We told him we wanted to purchase 10 thuja trees. William loaded all 10 onto the cart and then loaded all 10 onto my trailer with no help. He also said yall regulars thank you for being apart of the family.
    by
      • Recommended
      Overall great - plastic bags not so great!
      Tis is a home improvement store, items purchased here can be heavy are even sharp. The bags are so much thinner than they used to be they break easily. This bag has 2 30oz cans of paint, it broke as I was removing it from my vehicle, one paint can hit the floor and busted open, leaving me with a large mess and out a $23.00 can of chalk paint.
      by
        Great service
        The people at this store are very kind , and helpful
        by
          • Recommended
          Well stocked and friendly, helpful staff
          Bought material needed to close in deck. Was able to find all of the items I needed. The cashier was extremely helpful and friendly.
          by
            • Recommended
            Great Employees!
            Ms. Kesha was such a a great friend delight. She blessed our family with the amount of care she shown.
            by
              • Recommended
              Customer service could use an upgrade!!
              Clerk that stands there while you check yourself out was rude... Asked a question, poor answer, then was told to do what i want to, while walking away... only to come back and argue with me as someone else was actually trying to help....
              by
                Poor customer service
                I checked out at the cs desk because my knee was hurting and I parked in the handicap, with my handicap plate. After being checked out, I pointed to the soda on the counter and asked about my free one since they didn't tell me about the survey. They told me that they were NOT cashiers and I would need to have checked out down at the regular check outs for that. I asked why they had the soda and sign there and they said it was just for advertising. Obviously they did not want to give a free soda due to the lack of them doing their job. Very poor customer service.
                by
                  5 Stars
                  Excellent customer service! This Home Depot proves that customer service, though scarce by enlarge, is still alive and well here in this location. Keep that up! This is extremely refreshing! Cudoos to the management and staff.
                  by
                    • Recommended
                    Customer Service
                    I will go to no other big box home improvement store because of the customer service I recieved from a helpful and considerate CSR. A dedicated employee that makes Home Depot a better store.
                    by
                      • Recommended
                      Great customer service
                      I purchased a few things and had to return to the store to swap an item (my own error). Both times I experienced great customer service. Employees acknowledging me, engaging in conversation, willingly offering to help me instead of sending me to whoever was available next. I’ve not found good customer service in many stores lately, so this experience set your store apart.
                      by
                        • Recommended
                        great experiance
                        Had a very professional experiance
                        by
                          • Recommended
                          Great inventory in all visited departments
                          I have used The Home Depot for previous major appliance purchases. We were very pleased with the knowledgeable associates, we decided to buy from Home Depot again for this major refrigerator purchase. We were also pleased to discover that Home Depot uses its own delivery service and discontinued the contract affiliation.
                          by
                            Excellent variety, reasonable prices, but rude unhelpful staff
                            The last two times I visited the Chantilly Pky store I encountered apathetic, verging on rude, uninformed, unhelpful staff.
                            by
                              Great Store
                              It was a great shopping experience. Cheray in customer service sets a great example of what an excellent employee should be like.
                              by
                                One star because zero is not an option
                                No one works in this store that is willing to help customers. Pro desk does not care about contractors,
                                by
                                  Caleb went the extra mile.
                                  Caleb in HVAC took time to locate and load items in another department due to my recent surgery. Great professional.
                                  by
                                    • Recommended
                                    great selection of paint and helpful associates
                                    I had to buy some paint and was advised on how much I needed and was told what rollers would work best with the paint I was buying
                                    by
                                      adequate, helpful employees
                                      I asked directions on finding an object and instead was taken to it, which was hidden behind other merchandise
                                      by
                                        • Recommended
                                        Appliance department: Kei the associate
                                        Kei was so helpful and friendly. She took her time explaining and making sure I was happy about the side by side refrigerator I selected. Great customer service and have lots of skills and patience.
                                        by
                                          • Recommended
                                          Awesome shopping experience
                                          Great customer service and clean store. Bathrooms are always clean too.
                                          by
                                            • Recommended
                                            Ryobi yard equipment
                                            I purchased several Ryobi yard equipment and I am very pleased with them. Being electric makes them very versatile.
                                            by
                                              • Recommended
                                              The people
                                              They are very nice and helpful
                                              by
                                                • Recommended
                                                Store Manager needs customer training
                                                Store manager refuse to issue store credit on less than 40.00 purchase due to not paying with a verifiable credit card. I lost the receipt and only wanted to exchange for the right product
                                                by
                                                  Friendly Staff
                                                  Was greeted as we entered and multiple staff offered help while shopping.
                                                  by
                                                    • Recommended
                                                    Awesome Customer service
                                                    This store has amazing associates, always clean, and always in stock if they have the item
                                                    by
                                                      • Recommended
                                                      Thanks
                                                      The store I shopped at was in Birmingham,Al on Hwy. 280. Very nice customer service !
                                                      by
                                                        • Recommended
                                                        Jerry in Hardware
                                                        He and some of the other employees were very courteous and friendly. For above and beyond to help find what you need. Very nice and clean and well stocked. We will come back.
                                                        by
                                                          Excellent customer service
                                                          The customer service at this store is excellent. I always receive good help. Today I purchased a washing machine after having a bad experience trying to order one online. The lady in appliances was terrific -- efficient, friendly, knowledgeable, and helpful.
                                                          by
                                                            • Recommended
                                                            Great Employees
                                                            The employees went above and beyond to locate an item that the website said was in stock but not on shelf. Jayden, the woman stocking blinds and the self-checkout cashier were so friendly and helpful and I appreciate them. They need a raise. I would have made my purchase elsewhere if it weren't for them.
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 421 reviews

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