#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(305)883-3403
Tool & Truck Rental(305)883-3409
Store Hours
Mon-Sat: 6:00am - 11:00pm
Sun: 8:00am - 6:00pm
Curbside: 09:00am - 6:00pm
Location
950 Se 12th St
Hialeah, FL 33010
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Customer Store Reviews

  • 4.4 out of 339 reviews
87%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (339)
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Showing 1-30 of 339 reviews
Abysmal, poor customer service
Employees don’t care about customers. I know it’s Miami and I lower my standards when it comes back to customer service but waiting an hour at check out to figure out 2 pieces of wood is by far ridiculous.
by
    Shelf stocking very reliable!
    Last month I discovered I had a leak in my 100-foot garden water hose. This store had a nice variety of lengths, and colors. Most importantly with a very competitive price point! Just what I was looking for. Super
    by
      • Recommended
      FRUSTRATED DISCRIMINATED AND HUMILATED CUSTOMER FOR LONG TIME BUYING AT HOME DEPOT
      I HAVE BEEN BUYING FOR YEARS AT HOME DEPOT STORE #6378 AND I AM TIRED OF THE DISCRIMINATION AND HUMILATION AS A WOMAN AT THE PAINT DEPARTMENT THERE IS NOT ORGANIZATION IN THAT DEPARTMENT WHEN YOU GO TO PAINT DEPARTMENT THERE IS NO ONE TO HELP YOU. THEY ASSIGN ASSOCIATES THAT HIDE AND DO NOT HELP THE CUSTOMER I AM TIRED OF THIS SITUATION AND THE STORE MANAGER JUAN DOES NOT CARE FOR THE CUSTOMERS COMPLAINTS EVERYTIME I GO TO THE PAINT DEPARTMENT AT HOME DEPOT STORE #6378 ONE SPENDS MORE THAN 3 HOURS AT THAT SAME DEPARTMENT BECAUSE NO ASSOCIATES WANTS TO ANSWER ANY QUESTIONS OR ASSIST YOU WITH THE PAINT. THERE IS NO ORGANIZATION SUCH AS PICK A NUMBER TO SEE WHO IS THE NEXT IN LINE. ONE HAS TO GO THROUGH THE FRUSTRATION OF GOING THERE AND ASKING WHO IS NEXT IN LINE. AND THE STORE MANAGER DOES NOT CHANGE THE POLICY OR BETTER THE ORGANIZATION. THE EMPLOYEES AT THAT STORE #6378 DO WHATEVER THEY WANT. THEY GO OVER THE MANAGERS DECISION. THE ASSOCIATES IN THE PAINT DEPARTMENT NEED TO BE BETTER TRAIN IN HOW TO HELP THE CUSTOMERS WITH PAINT QUESTIONS AND ALSO OTHER ISSUES. ASSOCIATES IN THAT HOME DEPOT PAINT DEPARTMENT HIDE FROM THE CUSTOMERS AND THE ONLY THING THEY DO IS STOCK AND NOT ASSIST THE CUSTOMERS WITH THE ORDER TO PAINT OR QUESTIONS. IT IS INCREDIBLE THAT A STORE MANAGER JUAN IS EARNING HIS PAYCHECK AND I HAVE ASKED MULTIPLE TIMES TO THE MANAGERS OF THE STORE TO LET MARISELA VEGA CALL ME SO I CAN INFORM HER NOT TO IGNORE THE SERIOUS PROBLEM AT THAT STORE ONE IS PAYING AND GETS THAT DISRESPECT. I AM TIRED OF COMPLAINING TO THE STORE MANAGER AND HE IGNORES THE SERIOUS SITUATION
      by
        Super Crowded lots of parking lot traffic and massive loitering
        All those non customers trucks gotta go
        by
          Paint Department (PATRICK)👌
          Patrick from the paint department is a very nice person. His good work habits and ability to help customers feeds off to the other employees and makes them a great team together. Thalia A cash register assisted me in the self check out without me, asking for help shows initiative in her part and good example for other employees to see thank you thalia and Patric for making a difference. Thank you managers for being a good example and get your good employees more money
          by
            Cashier Humbelina
            Humbelina the cashier at 6:20am she had a happy face I asked her if her register was open and she kindly replied yes I’ll help you come right this way. I thanked Humbelina and kindly expressed my gratitudes this makes my shopping experience better she deserves to be monetarily compensated.
            by
              • Recommended
              In paint department and molding
              Eny time I go to the store I find everything
              by
                • Recommended
                Staff
                Great store, great staff Ms.Patricia is the best.
                by
                  • Recommended
                  Tonika the cleaning associate
                  Tonika, the cleaning associate, was very helpful. Definitely recommend this Home Depot.
                  by
                    • Recommended
                    1 found this review helpful
                    Not my department
                    An associate yelled at me this morning when I asked for help locating a piece of PVC pipe. I am vision impaired, use a walker, and am a senior. The associate would not give me her name so I recorder her and plan on uploading the video later.
                    by
                      Great place!
                      I love this Home Depot store! they always have a variety of the things I need. there is always someone available to help me with any needs that I may have.
                      by
                        • Recommended
                        Associate Michelle
                        Michelle was beyond helpful an kind an I really did feel that she was awesome in assisting me with things I needed an went up and beyond.. Thank you Michelle sincerely: Tavalas
                        by
                          • Recommended
                          Close to my office and they always have what I need
                          Close to my office and they always have what I need
                          by
                            • Recommended
                            Customer Service
                            I was treated so professionally by Lori in Customer Service. She went out of her way to provide excellent customer care.
                            by
                              • Recommended
                              Impressive items
                              This particular home Depot is rather hidden, but that's neither here or there. It is typically in line with all the other home depots, as it has it's protocols to make all home depots alike. Having said that, it is all the one expects at a home Depot and for this I have no complaints. Keep up the good work, but try to lower those prices if you can.
                              by
                                • Recommended
                                HANDICAP PARKING
                                More handicap parking slots needed close to the entrance.
                                by
                                  • Recommended
                                  Tatiana and entire customer service workers are the worse.
                                  Home Depot should focus on customer service. I am a Pro customer JOELT Services Llc and this is the worse store. Very busy so sales are high but everything else is lacking.
                                  by
                                    A GREAT HOME DEPOT WIRTH THE DRIVE
                                    Going to Home Depot most of the time feels like a Giant empty Warehouse with lots of house goodies and roaming Zombie employees (with exceptions always).. Home Depot Ok. Rd Hialeah feels like home though... Can't find any zombies.. Just helpful people That are accessible on the phone and available in the store like Maria and Q today
                                    by
                                      • Recommended
                                      1 found this review helpful
                                      Worse home depot in the world
                                      No help from anyone here
                                      by
                                        Disappointed
                                        This Neighborhood store has been around for many years and to my surprise I was treated rudely by one of the employees "TOMAS HERNANDEZ" that work in the Key section. He needs to take another course in customer service. He was rude and dismissive....Not to mention, when I asked for his name, he got defensive and yelled, "TOMAS HERNANDEZ" and pointed as his apron like I didnt understand english. I probably would never shop at this store again. I am highly disappointed. The cashier was very nice though. I know Home deport pride themselves in customer service, as a college student myself, I've done a study on home deport and I spoke very highly of this organization, so this was disappointing. All I wanted was a key made and if you guys didnt supply it, a simple, "Sorry sir, Unfortunate we dont make those" would have did the job.
                                        by
                                          1 found this review helpful
                                          RUDE MANAGERS AND EMPLOYEES
                                          This is the worst store I've been to. Always a problem but this visit just didn't sit well with me. No one to help you locate an item. The mangers doesn't do anything when a problem is brought to their attention. I did not feel welcomed at this store.
                                          by
                                            1 found this review helpful
                                            Great
                                            The line at the service desk was short and didn't even have to wait long, same with self checkout
                                            by
                                              • Recommended
                                              The Place for Paint
                                              Great customer service - they really know their stuff and are the perfect combination of helpful and professional. Miguel in the Paint Department is great!
                                              by
                                                • Recommended
                                                My favorite Home Depot
                                                This store consistently for me rates higher than any of the other Home Depots that I may frequent. They always have the store clean and organized and I always get help when I need it.
                                                by
                                                  • Recommended
                                                  Great
                                                  Great and professional help all around!
                                                  by
                                                    • Recommended
                                                    Awesome experience
                                                    LUCAS was awesome! Very attentive young man. Wish all employees everywhere were as nice as Lucas ! I appreciate his kindness.
                                                    by
                                                      • Recommended
                                                      Good service
                                                      Because if you need help you found always employees around the store willing to help and go an extra mile to help you and for me is a big difference when you have to decide to make a buying something that you need.
                                                      by
                                                        • Recommended
                                                        Best employee
                                                        Eduardo was very helpful, very enthusiastic and positive also informative. He made the item I was shopping for really easy and he made sure to find the part that I was looking for even though I was struggling to find it 10/10 best employee I have ever had at ANY Home Depot location
                                                        by
                                                          Great customer service in the garden department
                                                          I had a great shopping experience at Hialeah store in the garden department. Jenny and Khalil have great customer service and they helped me to get the correct and appropiate items. Thank you so much for your great help!
                                                          by
                                                            • Recommended
                                                            Amazingly helpful Cashier Jenny
                                                            Cashier Jenny is absolutely amazing at helping customers at the check out. She consistently goes above and beyond. I don't normally do the reviews but I was compelled this morning to get it completed. I wish more cashiers were as helpful and attentive to customers.
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 339 reviews

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