#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(919)419-3406
Tool & Truck Rental(919)419-3400
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 6:00pm
Curbside: 09:00am - 6:00pm
Location
3701 Mt Moriah Rd
Durham, NC 27707
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Customer Store Reviews

  • 4.6 out of 377 reviews
91%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (377)
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Showing 1-30 of 377 reviews
Exceptional Service and Quality Products
The manager Ty is incredible. I feel very fortunate every time that I come into the store and see her because she always helps me find everything I’m looking for and she gives knowledgeable recommendations. She is always friendly, professional and genuinely makes my shopping experience great every single time. Exceptional service.
by
    • Recommended
    Not enough register open
    There was only one lane open for checkout and was told there was no longer a self checkout option so they were all closed.
    by
      Great Customer Service and tidy store
      I appreciate this particular Home Depot. It always seems very clean and tidy. And in my most recent visit there was a staff person who went above and beyond in helpfulness, which I do not always experience with various businesses these days. The checkout cashier was very friendly as well. This store seems to really hire good people. And, of course, I like Home Depot in general, because they have a wide range of products that are reasonably priced.
      by
        • Recommended
        Amazing stuff
        Thank you Mr Dalton.he is friendly with costumers
        by
          Best Staff
          I love shopping at the Home Depot in Durham, all the employees are friendly and help full. Linda Adriana and Cliff at the pro desk are Amazing!
          by
            • Recommended
            All the things
            So easy to get inspired to work on my yard and other projects. I enjoy the assortment of tools and supplies.
            by
              • Recommended
              Garden Center is beautiful.
              Garden Center is beautiful.
              by
                • Recommended
                Great store
                I prefer this store over the one 2 miles from my house because of the attitude and the inventory levels. Great job people!
                by
                  • Recommended
                  Returning so easy!
                  Dalton was extremely nice and patient and made me feel like a valued customer, as I returned item that were past the normal return date. The store credit was greatly appreciated
                  by
                    • Recommended
                    Cashier (Donna) was great
                    She asked if I found everything, and when I said no, she Googled for it,
                    by
                      Best Home Improvement Store in the triangle
                      I have been to multiple Home Improvement stores and this store is BY FAR the cleanest and friendliest store throughout the triangle. Dalton was a God Send. Every store needs a Dalton. Customer Service that went above any other stores. I will be back to this location even if I have to drive further to get there
                      by
                        • Recommended
                        Always great customer service
                        I was looking for specific moving/packing items and the sales associate who was in that isle took time to assist me in finding what I needed and with a great positive attitude!
                        by
                          • Recommended
                          Great employees- Sad to see your garden center is closed.
                          Perrin is such a great employee! So friendly and helpful. I hope you have some hours for the garden center through the winter. It's a pain to have to drag patio pavers and bags of stone through the store just to check out.
                          by
                            • Recommended
                            Very friendly and helpful people
                            I dealt with several people and they were all helpful.
                            by
                              • Recommended
                              Holiday spirit
                              I was helped by Donna, the sales cashier. I was a cashier before. It is easy not to pay attention to your customer but she brought me a cart _I was in a hurry, and I did not know the ladder was heavy. I feel like the holiday spirit came back before the pandemic.
                              by
                                Kitchen Cabinet Headquarters
                                I purchased $12,000. in kitchen cabinets..This store has a very professional and knowl edgeable associate, named Wendy, that is an excellent cabinet designer.
                                by
                                  • Recommended
                                  Outstanding service
                                  Excellent customer service at this store, especially from Diane! Thank you so much Diane for helping me find exactly what I was looking for. I will definitely be coming back.
                                  by
                                    • Recommended
                                    Great Customer Service
                                    Thank you Donna for making my trip at Home Depot today wonderful. I appreciate your kindness!
                                    by
                                      • Recommended
                                      LONG wait time for checkout
                                      Usually there isn't a standout problem at this store but yesterday every register and self checkout was closed with one exception. There was a LONG line of grumbling customers and when I reached the checkout station I inquired of the employee as to why there was only one open checkout when there was such a long line of obviously dissatisfied customers. Her response was 'new corporate policy'. I received the same reply each time I asked why.
                                      by
                                        • Recommended
                                        Fantastic Customer Experience
                                        I raise Bernese Mountain Dogs and saw my friends across the country posting pictures of these 3 foot Bernese Christmas statues. I was bound and determined to find them locally. It appeared that this store had a few in stock, but the shelf was empty. All of the different holiday statues were sold out. However, I went and spoke to an employee who said that the website often may not keep up with what is recently sold, but he would double check for me. After a few minutes, he found what I was looking for on a big pallet on a top shelf. He arranged for someone to get the pallet down and then sorted through it to find me the last two statues they had in the store. He easily could have dismissed me and said they don’t have them in stock, but instead went way above and beyond. I am thrilled to have my statues! Thank you Dalton.
                                        by
                                          • Recommended
                                          Nice service Diane
                                          what I needed Madame Diane found for me
                                          by
                                            • Recommended
                                            Great place
                                            EZ to find products and easy to order. Clean and organized, Staff is helpful
                                            by
                                              • Recommended
                                              Great store
                                              The Durham Home Depot Store is great. Employees are friendly and willing to go the extra mile to help customers. Cliff, Thank you so much for helping us!
                                              by
                                                • Recommended
                                                great experience at the returns desk
                                                I appreciate the exceptional customer service, especially when it comes to returning items I've purchased but no longer need. Today, my experience with Dalton at the returns desk was truly wonderful and efficient. As soon as I entered, he greeted me with a warm smile and a friendly welcome. Throughout the return process, he continued to assist me with a cheerful attitude and a smile :)
                                                by
                                                  • Recommended
                                                  Excellent - exceptional customer service from the Manager at the Mt. Moriah Store 15-501
                                                  The manager answered my call, searched for, found and provided the item I needed. It was the ONLY ONE - EXCEPTIONAL, EXCELLENT, PROFESSIONAL, COURTEOUS, FRIENDLY and very, very, HELPFUL with a smile in her voice and on her face at 6:10 a.m.
                                                  by
                                                    • Recommended
                                                    Generally a godsend
                                                    I was planning to buy an induction cooktop at another big-box store, because they had it on display, but then I remembered I had a "Welcome new homeowner" coupon from Home Depot for a 15% discount, up to $200, for a single item. So I went to HD, discovered they'd honor the discount and ship the cooktop to my home for free! No brainer, I bought it. Lowest price available anywhere.
                                                    by
                                                      • Recommended
                                                      Welcoming
                                                      I always feel welcomed at the Home Depot
                                                      by
                                                        • Recommended
                                                        Customer Service
                                                        Employee Cameron gave the best customer service! He made me feel important!
                                                        by
                                                          • Recommended
                                                          Your the Best
                                                          The Durham Home Depot has provided us the best service for many years and we thank you.
                                                          by
                                                            • Recommended
                                                            Great carpet exeperience
                                                            The employees helped us choose our new carpet and stay in our budget. The installation has been scheduled and I can't wait to see what it looks like!
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 377 reviews

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