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Filter Reviews By:Rating, Profile, Gender, Age (478)
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Showing 1-30 of 478 reviews
Mar 29, 2024
Great workers
Sometimes we get frustrated with not finding an employee in a department right away but keep in mind many employees are working more than one department. And we have never had an employee from any department not do a good job or be unwilling to help even if it wasn’t their department.
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Recommended
Mar 25, 2024
Friendly People, Great Prices, Great Products
This store is by far much friendlier than any other home improvement store in the area. The few extra minutes it takes to get to this store from its nearest competitor will be more than made up for in the time savings provided by the helpful and friendly staff!!!
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Recommended
Mar 11, 2024
Daphne Home Depot
Service at the store & delivery of our new washer & dryer was very good.
by
Mar 6, 2024
Jake helpful in Daphne AL Home Depot Garden Center
Although the yard center was busy, Jake made time to help me load some heave mulch in my car. Did not get his last name, but asked for his name. Very professional and helpful.
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Recommended
Mar 1, 2024
Above and beyond
Shanda, my cashier, not Only, checked me out, But she came outside to help me load 60 cylinder blocks when the man that brought them out to me walked away and said someone else would be out help me load. No one came out. Josh G came over to help us as well. These two employees are a great asset to the store!!
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Recommended
Feb 28, 2024
Always helpful
Staff helps me find exactly what I need, are always friendly and always help load my large items.
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Jan 23, 2024
Customer Service at it's finest!
HD's return policy is second to none. Quick, efficient and friendly! With customer service waning in so many sectors Home Depot gets it right every time. Great training and hirinf the right people.
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Jan 20, 2024
Tile Order Keeps getting delayed
I ordered tile from the store and was given a window for delivery to the store. I cannot track the status myself. Called customer service every day and they say the vendor extends it every time I call. They cannot seem to call a vendor to see when it will be delivered. Which delays my installer. Extremely frustrating.
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Jan 1, 2024
Good friendly customer service
The HODO in Daphne has good employees and I believe HODO head office (HR) & CEO, CFO need to hire more staff and pay a Rightful hourly wage thereby the company will not have a high turnover of employees. Again, Pay a good salary to your dedicated employees.
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Dec 23, 2023
Top Level
Great store to shop and personnel are very helpful
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Recommended
Dec 15, 2023
Great Customer Service
Patricia Was Sharper and Faster Than Other Employees At Other Home Improvement Stores, and Exceptionally Polite and Friendly and Very Knowledgeable.
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Recommended
Dec 3, 2023
Poor Customer Service
Empty store void of customers yet associates were too busy doing nothing to help a customer. Very poor customer service.
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Nov 29, 2023
Helpful Source for Home Improvement
Great home improvement source. Friendly and helpful employees. Unlike most Home Improvement Stores, this store had ready, willing, and informative associates to help you with your purchase questions and decisions.
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Recommended
Nov 29, 2023
Great store
The employees at The Home Depot in Daphne are very helpful and friendly.
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Recommended
Nov 11, 2023
Awesome Customer Service
I was uncertain about picking out the right tools ⚒️ that I needed at home but the associate was kind enough to check several tools 🧰 and read their capabilities so that I had what I needed at a reasonable price. I was grateful for the assistance.
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Recommended
Nov 3, 2023
Needed to shop for a washer and dryer
Lucy was so great in the appliance department helping me. She was very patient as I called my husband for feedback on and off while he was at work. We had purchased our set and was able to go back to work and finish our day.
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Recommended
Sep 29, 2023
Will not be buying anything else from Home Depot
I made a mistake ordering a refrigerator. Went next day to talk to them about picking out a different one. They said I could not send it back - known as buyer's remorse!
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Sep 23, 2023
Customer service is non-existent at this store
I spent 45 minutes in this store trying to buy a few things from electrical. After going into two different departments and asking for someone to be paged I went to customer service. Priscilla told me no one was working electrical, I'd just have to come back tomorrow.
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Sep 16, 2023
Returns
We all know returns can be difficult. Longer lines, proof of purchase, questions about product. HD Daphne has a lady at the front desk who is very efficient, soft-spoken and , yes, even kind. This is service!
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Recommended
Sep 15, 2023
great exopperience
Helpful staff. courteous
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Recommended
Sep 12, 2023
Store Staff Great! - Delivery staff maybe another story...
Purchased a new fridge at the start of the month for the Labor Day sale. Had my delivery day set and scheduled. Received emails and text messages confirming it. Morning of the delivery day I got a text allowing me to track the status and I could even see the countdown of deliveries slated ahead of mine. Awesome! Then moments after my delivery window starts I get an email and a text saying my appointment has been rescheduled. No one contacted me. Even worse its not just a running late reschedule and we will be there a few hours later... its 8 days later. Very frustrating to be waiting and have Home Depot completely drop the ball on customer service.
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Sep 1, 2023
Amazing employees!
Kim and Lee were the absolute best and turned my horrible day into a much better one.
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Recommended
Aug 27, 2023
Great service!
Great service! Wonderful deal on a whirlpool over range microwave.
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Jul 19, 2023
Great visit
The staff was friendly and supportive. I didn’t have to search for help!
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Recommended
Jul 1, 2023
Best one yet!
Bought two all in one toilets with dual flush and a couple of other item's for less than $230. This location have the most friendliest staff that I've seen thus far. I can't wait to come back to this location for our home improvement projects.
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Recommended
Jun 23, 2023
Excellent customer service
Anybody I encountered in this store where I needed assistance was more than willing and ready to help me a fellow in the background Shane helped me with. A vanity cabinet for a bathroom and they fell with a milwaukee shirt on help me with a ryobi push more
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Recommended
May 15, 2023
Above and Beyond
My husband and I are renovating an older house we live in and our back porch is extremely large and not well built. We hired a couple of skilled contractors to fix this project with the stipulation we would purchase all the materials and have them at the house ready for them.
When we arrived to the store, we were greeted by Kristen and when I showed her our material list, she promptly typed everything into the computer and generated a list with the location of where everything was located for our convenience. I explained to her my physical limitations as I recently did a number on my back and asked if there were anyone available to assist us in loading all the lumber onto the cart and into our trailer.
Luckily for me, there were a couple of gentlemen who walked up, took the list from Kristen and did exactly what was needed to be done. One gentleman, who I am pretty sure was a manager, instructed two other gentlemen to begin loading the material from the cart to our trailer.
All in all, a trip that would have taken myself and my husband, in full physical health, 3 hours minimum to complete, we were driving on our way in an hour and a half.
I am so thankful to the staff for their assistance. This was the best experience I have ever had at an Alabama Home Depot.
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Recommended
May 5, 2023
Great Store
Enjoy shopping at Daphne, AL Home Depot. Great service & nice employees.
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Recommended
Apr 7, 2023
Quality Service
Always provides great service and products I need are normally on the shelf for purchase
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Recommended
Apr 4, 2023
Thank you HomeDepot
Very neet and well kept store with very nice customer service