#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(706)867-3402
Store Hours
Mon-Sat: 6:00am - 9:00pm
Sun: 8:00am - 6:00pm
Curbside: 09:00am - 6:00pm
Location
140 Maxwell Lane
Dahlonega, GA 30533
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Customer Store Reviews

  • 4.8 out of 478 reviews
95%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (478)
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Showing 1-30 of 478 reviews
Lifeproof Laminate Flooring
I bought more Lifeproof flooring, which has proven to be an excellent addition to my RV. It is not only beautiful, but durable and an easy installation. Garrett, my HD Flooring Associate was so helpful and knowledgeable. I’m super happy with the final results!! Thank you Garrett! You are awesome.
by
    • Recommended
    Best Customer Service!!
    We purchased 25 bags of Quikrete concrete mix. Once mixed and poured into forms it was apparent that this lot of concrete was defective; too much rock and not enough “Portland” to hold rocks together. I called the Dahlonega store at 4pm. My husband bet me that there would not be a manager available. Wrong! The phone was answered on the second ring by MIKE who is the Operations Manager. He offered me a full refund for 25 bags of concrete and 3 bottles of cement color that was used but purchased in Dawsonville Home Depot. GREAT GUY AND WONDERFUL CUSTOMER SERVICE!
    by
      • Recommended
      Mixed Review
      Purchased 35 bags of RED Vigro mulch on this trip (35 on previous trip.) Only one check out open in the garden center so check out took forever BUT there was numerous young employees outside that were assigned to load product. They were quick, efficient, courteous and just overall a delight. This was the best organized HD garden center I have been to. The product however was very poor quality. Half of the mulch was red, part was brown, part had sat in water so long it was rotten. I feel the the negative comments should be directed to home office or VIGRO not this individual store. Poor product. Can't put it back in the bag and take it back. Would I recommend store -YES absolutely!!! Would I recommend product -NO!!!
      by
        • Recommended
        An A+ Customer Experience at The Home Depot Today
        I rarely submit a review but there is an employee, Rick Blunck, at The Home Depot that deserves recognition for the customer experience he provided us today! He went above and beyond helping us and his positive attitude along with his courteous and professional demeanor speaks volumes. In today's environment you seldom come across the kind of customer service he provides. Thank you Rick!
        by
          • Recommended
          Great customer service right?
          I have a Home Depot pro account and on October 26th, I bought a new refrigerator for my cabin. Unfortunately, it stopped working after only two months. When I contacted Home Depot, they directed me to Frigidaire since I had purchased their 3-year warranty. Frigidaire assured me that they would send someone to fix the refrigerator within 3 business days. However, it has been 20 days and still no one has come to fix it. Frustrated, I decided to personally drive up to the cabin with one of my guys, pick up the refrigerator, and return it to Home Depot for a refund. I successfully returned the refrigerator and went to the back of the store to select a new one. While walking back to the front, the manager informed me that he had actually credited my account twice. Trusting his word, I handed him my card to rectify the issue. To my dismay, not only did I not receive a refund, but they also charged me again for the refrigerator that I had just returned. Great customer service right?
          by
            Aloof staff
            Staff is generally friendly if confronted with a question but seems uninterested in helping customers or going out of their way to provide a good store experience. personal teammate social conversations took place in front of me that I did not need to be aware of. Have better experience at other HD locations.
            by
              Great store
              Angela was very helpful in what i was looking for
              by
                • Recommended
                Super helpful staff
                Staff was very helpful in the hardware section, in the garden area and up front. Kesi, Mike, and Jeri were such a great help!
                by
                  • Recommended
                  Nice People!
                  I always get the help I need!
                  by
                    • Recommended
                    Employees
                    Just a great store to shop with very friendly associates and very helpfull!!!
                    by
                      • Recommended
                      Dahlonega Home Depot
                      The employees are very friendly, always saying "hi" and very helpful with helping you find what you're looking for.
                      by
                        • Recommended
                        Love Home Depot!!
                        If Home Depot hasn't got it you don't need it!?
                        by
                          • Recommended
                          Lacking customer service
                          Cashier Patricia lacks customer service. She never once greeted or spoke to myself or my husband when checking out. My husband spoke to her. She did not thank us for shopping at Home Depot. I know she can do it because she spoke to the customer behind us as we were walking out.
                          by
                            • Recommended
                            Good folks
                            There is a check out employee located in the Pro Shop area (Matthew on his tag) and another employee in the Self Check out center (Pam on her tag) both of whom are very helpful and friendly.
                            by
                              • Recommended
                              store experince
                              Kathy at the service desk is very friendly and will do anything she can to help you.
                              by
                                • Recommended
                                Good employee
                                Pamela helped assistant me and is a very nice employee.
                                by
                                  Great store
                                  Everyone always helpful
                                  by
                                    • Recommended
                                    GREAT JOB Pamela
                                    I Ran in Home depot to get an item. Pamela knew just where to look so i was able to return home quickly and finish my project!!
                                    by
                                      • Recommended
                                      People
                                      Pamela was the great at helping us
                                      by
                                        • Recommended
                                        Great products and service
                                        I made two trips back to back for landscaping products. The staff was great. They helped me find everything I needed and get it loaded into my car. The flowers I purchased far exceeded those I had seen elsewhere. Taylor was my cashier and she was so nice and patient and courteous.
                                        by
                                          • Recommended
                                          Fantastic Store!
                                          We enjoy shopping at this store so much. Every employee we have encountered has been friendly and knowledgeable. I have been to other big box stores where the associates ignore you until you ask for help, but at the Dahlonega Home Depot, they approach us with a friendly hello and an offer to help.
                                          by
                                            • Recommended
                                            Employees are so friendly
                                            Everyone had smiles and asked if I needed help.
                                            by
                                              • Recommended
                                              Don't waste your time on this store!
                                              I have ordered flooring n every box picked up has been opened and seal and been opened. I always have to wait atleast 40 mins sometimes an hr to pickup orders inside n they are sometimes rude.
                                              by
                                                Sadly, my Home Depot seems to be “going corporate.”
                                                When I first moved to the North Georgia mountains, I referred to “my” Home Depot as “my second home.” Going there sometimes several times a week, I was always treated with respect. I knew the manager and people who worked at the Pro Desk and they went to great lengths for me frequently. As a real estate investor, I have spent most of my budget in that store. However, over the past couple of years, I’ve noticed a sharp decline in customer service. The store has tightened its rules and grip at a time in our history when the exact opposite is needed. It no longer feels like my community store. It feels like a giant corporation took over and their number one priority is profit no matter what. I hope that things will change. I remember taking my children to their Saturday workshops. I remember attending one myself on creating a tile backsplash. I loved being there. And my kids did too. Here’s hoping HD goes back to putting the customer first.
                                                by
                                                  Ed great help in Appliances
                                                  Went to buy a washer and Ed helped me gather all the info needed on 4 or 5 washes. This helped me make an informed decision. He was patient, cheerful and glad to answer questions. Made some helpful comments about a dryer I purchased in January 22. Other employees in passing were polite and friendly . I purchased an LG washer.
                                                  by
                                                    • Recommended
                                                    Old school
                                                    Shopped at Home Depot #6980 great shopping experience the way things should be!!!
                                                    by
                                                      • Recommended
                                                      Pleasant experience buying refrigerator!
                                                      Go see Ed in the refrigerator department for your appliance needs! He's so nice to work with!
                                                      by
                                                        • Recommended
                                                        Pro desk
                                                        Ann went above and beyond to ensure that our order was correct and would be delivered when needed!
                                                        by
                                                          Very Happy with our service
                                                          Barbara and Nate have been excellent and have gone over and above for us when the wrong appliance got delivered. We like several employees at this store that we have been coming to for 18 yrs
                                                          by
                                                            • Recommended
                                                            Good sevice buying a new dishwasher
                                                            Had a great experience getting a new dishwasher, FYI - do NOT buy a Samsung (just ask around). Repair tech would only recommend Bosch. Yes they are more expensive but everything I hear says they are the best. No, I have connection to Bosch.
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 478 reviews

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