#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(402)572-6489
Tool & Truck Rental(402)572-6480
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 6:00pm
Curbside: 09:00am - 6:00pm
Location
4545 N 72nd St
Omaha, NE 68134
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Customer Store Reviews

  • 4.7 out of 434 reviews
95%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (434)
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Showing 1-30 of 434 reviews
Saturday at HD
Had an awesome exp.again today. This store had the nicest and most polite staff! I love the outdoor staff and plumbing. The outdoor staff are super polite, nice and love to talk and joke. Also the children's free work shop, (first Sat of every month) today were just as sweet and nice as ever.
by
    • Recommended
    Great experience
    Amir was awesome when checking out
    by
      • Recommended
      Amir was a huge help!
      Amir was friendly and a ton of help with my return. People like him make me choose Home Depot over the competitors.
      by
        Flooring Department
        The flooring department was well stock. This department did offer a few sales as well
        by
          • Recommended
          Return with ease
          Amir was extremely helpful in my return of a defective product. He went out of his way to assist me in finding everything I needed
          by
            • Recommended
            Great customer service, along with a fully stocked store!
            Store 3202 always has everything I need when I go there. Their staff is always helpful and positive.
            by
              • Recommended
              Employees are helpful and friendly
              Adriana was very helpful in completing the item I was ordering.
              by
                • Recommended
                Adrian Rocks
                Adriana the best. super helpful
                by
                  • Recommended
                  Janelle was awesome
                  :) she explained why my card wasnt working l
                  by
                    • Recommended
                    very friendly
                    got the help i needed fast
                    by
                      • Recommended
                      very nice people
                      I love coming here they are so nice
                      by
                        • Recommended
                        Customer service
                        Kenya you are helpful and friendly!
                        by
                          • Recommended
                          Lamp
                          Quwon did a great job helping with getting a lamp down and making sure I had lightbulbs. He also rang me up.
                          by
                            • Recommended
                            Unprofessional suppliers
                            I bought a piece of lumber that was supposed to be 1×12×6. Which means 12 inches wide, but it is 11×1/4 inches wide. Very disappointed. I feel cheated
                            by
                              Awesome staff!
                              Super satisfied with the items I purchased
                              by
                                • Recommended
                                WASHER AND DRYER TOWER
                                WE BOUGHT THIS WASHER AND DRYER TOWER THAT WAS ON SALE AT HOME DEPOT * WE SHOPPED AROUND THE CITY FOR 3-5 DAYS FOR THIS SAME/SIMILAR WASHER AND DRYER TOWER * THE SAME PRODUCT WAS $250-$500 MORE AT THE NOT TO MENTION GREAT NAME STORES * WE ARE VERY PLEASED WITH OUR WASHER AND DRYER TOWER PURCHASE AT HOME DEPOT - HOME DELIVERY, SET UP AND TAKE AWAY OLD SET WAS SCHEDULED VERY SOON...
                                by
                                  • Recommended
                                  Great people
                                  Staff is patient and helpful throughout the store.
                                  by
                                    customer service
                                    Enjoyed Rachel and Adriana at customer service. Very happy and helpful pleasant experience.
                                    by
                                      • Recommended
                                      Outstanding!
                                      Every one at this location is very helpful and friendly.
                                      by
                                        • Recommended
                                        Always stocked and people to help.
                                        This is the best Home Depot in Omaha. It’s always well stocked and there are people actually working to help you. People are very helpful at the Home Depot on 72nd/Ames
                                        by
                                          • Recommended
                                          Excellent store and location to take care of your home Improvement needs.
                                          We bought the DeWalt battery operated pruner. This pruner is outstanding. 1100 cuts just on one charge. We wanted to get another battery so he did so a couple of days later. You will love the customer service you get from the friendly staff at Home Depot.
                                          by
                                            • Recommended
                                            Completely Satisfied
                                            HomeDepot has a variety of product and if unable to locate. They have employees Carmen and Agha who will assure that your shopping experience is a valued one. Thanks to them and their team for understanding a customer's time is valuable. Great job.
                                            by
                                              Derek and Rachal
                                              I was prompted to visit store because of product failed to work. I received assistance from MGR Derek who went above and beyond to solve the issue. I paid for product at Customer Service Desk, being greeted with a smile by Rachal who also thanked me for coming. Cudos to both of them.
                                              by
                                                Amazing Customer Service !!
                                                I was apprehensive about going there at noon on a Saturday as well as It's been the first cool day in over a week- I knew they'd be busy. I immediately found what i was looking for once I walked in!! I got to the register and Brenda was ready with a smile to check me out! No lines, no waiting, definitely VIP treatment. After the past few years after the pandemic, its hard to find good customer service. Lines are long, places are short staffed, tempers are short... but Brenda was fantastic! A breath of fresh air.
                                                by
                                                  • Recommended
                                                  LIKE THE PRO REWARDS
                                                  WE LIKE THE BEHR PAINT
                                                  by
                                                    • Recommended
                                                    They always go the extra mile WOW
                                                    I have been shopping at this Home Depot location on N 72nd street omaha for a long time and I honestly can’t remember ever having a bad experience , and my most recent visit I was helped in multiple departments with a smile, everyone who helped went the extra mile and spent a little more time making sure my needs were met . I honestly felt like they liked helping , some other places I have felt like I was an inconvenience. At this Home Depot every one really cares. I accidentally left my credit card and my cashier at the time gave it to management and I was able to get my card back with no issues . I prefer home depot because of everyone is always willing to help. Wow thank you home depot for always making my day.
                                                    by
                                                      • Recommended
                                                      Don't return tools to this location
                                                      I bought a Milwaukee m18 trimmer tool only 7/13/23. I had it fail 8/19/23, so went to go back to exchange with a new one but they didn't have one in that day. They took my refund from original price with a discount and had me order a new one to arrive 8/21/23 for 5:30pm. Go in to get my new trimmer and they don't have one that was supposed to be there already. I try to get my refund but they only keep wanting to give a the discounted price instead of the original price for the trimmer. Now i don't have a tool or enough to pay for a new trimmer. Customer service representative were pushing to take the discounted price and or nothing. Basically just trying to get me out of the store already instead of trying to make it right.
                                                      by
                                                        thank you Sandra ,Omaha Nebraska
                                                        great helpers, thank you
                                                        by
                                                          • Recommended
                                                          Service in paint dept
                                                          Blake helped me pick the right paint for kitchen cabinets. I am 68 and had grabbed wall paint in error.
                                                          by
                                                            • Recommended
                                                            Great flooring department
                                                            Bought carpet and hard surface flooring for my entire house
                                                            by
                                                              Showing 1-30 of 434 reviews

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