#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(919)233-4413
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 6:00pm
Curbside: 09:00am - 6:00pm
Location
2031 Walnut St
Cary, NC 27518
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Customer Store Reviews

  • 4.6 out of 436 reviews
91%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (436)
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Showing 1-30 of 436 reviews
Great store
I go here all the time and take my two dogs. It is consistently a easy place to shop and browse and employees are always helpful and welcoming!
by
    1 found this review helpful
    Always a good experience
    Great store amazing employees! Shout out to Tereza and Alicia!
    by
      • Recommended
      Jae the man
      Jae was very helpful. Very impressed impressed with his professionalism.
      by
        Worse experience in Home Depot ever
        The attitude of customer service at the appliance department was unacceptable and really really ruined our day.
        by
          Wondering
          I never have issues buying any items at Homedepot. What I am confused about is why I’m I am being helped at a “self check out” when I have been doing it by myself for ever. I can see if I needed help if I had issues at the register, but I can handle it. I don’t like people touching my stuff until I call for you. This is my complaint
          by
            Very helpful employees!!
            We purchased several thousands of dollars worth of power tools from this store and Sherri, the sales lady that helped us, was PHENOMENAL!! She made sure we got the best deal for our money and received all of the free items that came with the deals!! We could not ask for a better experience anywhere!!
            by
              • Recommended
              Exceptional Shopping Experience
              Tonight I was shopping at Home Depot in Cary NC. My experience was wonderful start to finish due to two associates going above and beyond with my Christmas purchase for the KidsPeace Foster Care Kids Christmas party this weekend. Thank you Cameron and Jordan for being so helpful!!!
              by
                • Recommended
                extra HELP
                I don't usually do surveys but yesterday a young man named Thomas helped me after another employee said there was nothing he could do. 2 years ago I bought a leaf blower and the 2 year extended plan from Home Depot so Thomas helped me get through the online inputs with Allstate and in 10 minutes I had a message that a refund check would be sent to my home. Thomas then helped me find a new blower and after checking out he wished me a happy holiday. I thank you Thomas!
                by
                  • Recommended
                  Amazing Associates
                  The staff at this store is absolutely amazing!
                  by
                    • Recommended
                    Amazing Customer Service!!
                    Recently, I had the pleasure of experiencing exceptional customer service at Home Depot. The standout team member, Ashley, deserves special recognition. She was not only knowledgeable and efficient but also went the extra mile to assist me with my needs. Her friendly demeanor and willingness to help made my visit not just productive but also enjoyable. The level of service provided by Ashley has made me a loyal Home Depot customer. Kudos to Home Depot and their outstanding staff for setting a high standard for excellent customer service.
                    by
                      • Recommended
                      Great customer service!
                      Everyone was very helpful and very willing to help!
                      by
                        • Recommended
                        Best salesperson ever!
                        Best salesperson ever!!!
                        by
                          • Recommended
                          Amazing Store
                          I shop this store frequently and am always impressed with its cleanliness, store appearance, the amazing staff and its products. This store is always well stocked.
                          by
                            • Recommended
                            Wonderful Customer Service
                            Kind and friendly transaction with my elderly parents - Helped them with the exchange and purchase of 4x5 gal water jugs. Thank you Karlos and Bobby!
                            by
                              • Recommended
                              Best home service store in the area
                              Customer service is outstanding at my local HD. I frequent it because of the friendly and always helpful staff. I can get what I need and leave with a smile.
                              by
                                • Recommended
                                Excellent Customer Service
                                Michael B. He went above & beyond to help me find what I needed.
                                by
                                  • Recommended
                                  Garden Center Customer Service
                                  The customer service received on this visit was unmatched to other Home Depot's visited on this day. Support received from Amer and the young man operating the forklift was superb. Mr. Amer noticed that I needed help with the purchase of a pallet of garden rocks. He checked the stock supply, radioed for forklift help, assisted the cashier with ringing up the product, and then provided guidance for the product to be loaded. This was done in less than 20 min. Superb service!!
                                  by
                                    • Recommended
                                    Had excellent service, great experience checking out too.
                                    Had good exp. Checking out also' with cashier, sonnia.
                                    by
                                      • Recommended
                                      Great Custome Service
                                      I got great customer service at this store from Michael in the paint department. I was looking for something specific which was not on the shelves and Michael went the extra mile by offering to check in the back even though he was quite busy. He was pleasant, kind and made me feel like I was the most important person in the store. Really great experience.
                                      by
                                        • Recommended
                                        Went the extra mile for us
                                        A couch we ordered from another company came with a bent bracket. They told us to send the whole couch back, which is a huge hassle. We brought the bracket to this Home Depot and Frank, James, and John were able to go the extra mile and fix the bracket for us. Thank you so much to them for their help! It really saved us from a huge headache.
                                        by
                                          • Recommended
                                          Super helpful staff!
                                          I went to this Home Depot Allstate night to buy turf for my back yard and the employees were so nice and helpful! Scott and Noah helped measure, roll up all, and load my car with the turf I needed, and this was no easy task, but they were very upbeat and kind the entire time! Other employees helped me find tools throughout the store and took the time to walk me to the aisle they were located at! I really appreciate all the helpful and kind employees that work here!
                                          by
                                            • Recommended
                                            Shopping at Home Depot
                                            I stopped by today to do a little gardening shopping. Tereza was so nice. Greeted me with a beautiful smile on the way in, helped me find what I needed, rang me up and even thanked me for stopping by with a beautiful smile on her face. This type of customer service is so hard to find in any store. Thank you so much Tereza. You deserve a raise. I will definitely be back.
                                            by
                                              • Recommended
                                              Roud management
                                              Bad experience with the manager Scott and how he treated the customers
                                              by
                                                1 found this review helpful
                                                Excellent Home Depot
                                                I consistently shop the Home Depot in Cary. They have always treated me right. I often visit at 6am when they open. Everyone is friendly and greets me. At 6am. That alone is worth a positive review. On my recent visit I couldn't find an item listed as in stock, which isn't unusual since the online system often lags true in-store items. A sales associate (Sherri) helped me look and couldn't find it either, but she did find a 3-pack that had the item and had it marked down for me to the original item cost so I wouldn't have to drive to another Home Depot. Sadly, this level of customer service is fast disappearing, so my sincere appreciate to Sherri in the help and in confirming this is my go-to Home Depot.
                                                by
                                                  1 found this review helpful
                                                  Emerson at checkout is wonderful!
                                                  Shout out to Emerson for taking the time to show me the HD app!
                                                  by
                                                    • Recommended
                                                    1 found this review helpful
                                                    Home Depot Experience
                                                    I always have a great experience at Home Depot they are very helpful and friendly
                                                    by
                                                      • Recommended
                                                      1 found this review helpful
                                                      Excellent customer service
                                                      Extremely impressed with the teamwork between associates. From the cashier I originally approached to the assistant manager that quickly came to retrieve the item from the cage.
                                                      by
                                                        • Recommended
                                                        1 found this review helpful
                                                        Great customer service!
                                                        Every time I go to Home Depot, I never find myself wondering (or wasting time searching for something) because there is always an employee nearby who will ask if they can help me find something!
                                                        by
                                                          • Recommended
                                                          1 found this review helpful
                                                          What an experience
                                                          Was humiliated when going in to purchase a freezer by the customer service cashier but was redeemed by the manager Amer. He was dedicated to customer satisfaction and I’m glad he made the end of this experience tolerable.
                                                          by
                                                            1 found this review helpful
                                                            great stop for home improvement needs
                                                            quick and on time service.
                                                            by
                                                              • Recommended
                                                              1 found this review helpful
                                                              Showing 1-30 of 436 reviews

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