Reviews for Brinkman #577

For the sole reason of purchasing Harris Bedbug powder- I left my local Home Depot with a kit instead. The employees there do their VeRy BeST in Customer Service. I highly recommend this beautiful local store. I was impressed with their loyalty to Home Depot - they're a TEAM. Come and shop here. BLESSINGS

Bought electrical tape and an outlet cover. Found everything right away. Had a problem with the chip reader at checkout, but a friendly, courteous clerk help me. Also, I miss your plumbing expert, Diego. I hear he moved to another store. You should make him the CEO. He’s extremely knowledgeable, practical, smart, and down-to-earth!

Claudia provided me with excellent customer service. She was polite and helpful during my trip.

I am very much disappointed about this situation, with this being said due to how many years I have came to this location with my family. I went to Home Depot today looking for a chain to get ready to leave on vacation. The chain that was purchased was the last piece on the shelve and there was no need for cutting which I bought as is. As I purchased this item and exiting the building my daughter called me I no longer needed this item and came directly back into the store to return the item. However , I went to the return area and I was indicated I could NOT return the item because I had cut it. after letting the cashier know I did not cut the item not in store or taken that home she decided to call a manager. The manager named Kerry treated me so poorly indicating that due to policy I could not return the item anymore a price of 35.73. Even though , I insisted I did not cut it or take it home after instances of coming out and in from the store she firmly and rudely said “ I am going to look for the policy you cannot return this item you made the cut and cannot be returned “ , I spent around an hour waiting for her to bring me policy that said this information and failed to show me. After waiting an hour my husband became worried and came inside wondering what the issue was, I felt very discriminated by Kerry and her approach towards me including 4 others that gathered to tell me I could not return the item including a guy who worked in the chain department area. This was very unprofessional behavior and I do feel this needs to be addressed knowing how harshly she treated me and my husband also mentioning I could not return to the store again after her returning the money. I am sadden to know how a manager can treat a customer and associates as a gather trying to proof a customer wrong. She definitely needs to be retrained or have a better understanding of policy or her position.

Three different occasions the cashiers are too busy on their phone or talking to other cashiers. They have overcharge on bulk package and argued with the customer about the length of a board to determine the price per foot. $643 for 64 feet of trim at $2.87. Is that girl math Not to mention employees that wouldn’t help get a piece of 5/8 Sheetrock off top shelf. Forgot that one

On every visit I find what I am looking for and get the help that I need. The store is clean inside and out. The employees are friendly and professional.

Thank you all for you great service

I bought products for my store decorations and Home Depot had everything that I needed. The employees who helped me with my purchase were great.

Easy purchase found every thing I needed

I have purchased a new refrigerator, 2 lawn chairs, Roman shades for the back of my house, a Blink Security System, a Maytag washing machine, and a water heater from Home Depot in the last year. I'm so glad I didn't buy these products anyplace else. All look great, delivered and installed on time by courteous employees, and reasonably priced.

It took 30 minutes, 4 associates and 2 managers to get a small light piece of roll stock cut. A manager admitted she was not "cross trained" to accomplish a simple task. 3 associates merely called out on the public address system and no one came specifically to help out. One of the managers that I located, was totally oblivious to the store operations (mentioned above).

Employees are very courteous and helpful. Thanks Yesenia and Vanessa

Purchased the Rhem Gas Performance Platinum water heater. Prices were affordable and selections were abundant. Customer service was very knowlegable and helpful during the ordering and installation process. Great job!

JACOB (or Isaac) was EXTREMELY HELPFUL at self checkout! He helped me to download the app and get set up for my VETERANS DISCOUNT! I also liked and appreciated the selection of work gloves and padlocks.

Always buy from Honeypot due to ease of shopping.

We love going here, as a builder its hard to find product but this store manages to always have it in stock. And if they dont they do very well on telling us when exactly it will arrive or what other store has it ready

Even while returning damaged cabinets, employees are friendly and cordial and very professional. Thank you Herminia

I bought a freezer a month ago and Home Depot's delivery service lost it. The store won't issue me a refund until the service delivers the lost freezer...at this rate, I'll never see that money again and the assistant manager didn't do a thing to try and make it right.

I am so impressed with this store! The employees are knowledgeable, helpful and go beyond to make sure your problem or question is resolved. Best home depot in town! I am working on a new home in the area and they have been amazing!

My shopping experience with my Appliance Specialist Letty Ibarra helped me understand my needs better, and it helped for Home depot to have an excellent product at a competitive price. It was a no brainer for me to make the purchase

Tom at the Brinkman store went way above and beyond to provide excellent service. He was always so pleasant and helpful.

I bought a higher quality toilet seat & can honestly say that it is worth the money

Brinkman store staff are always friendly and helpful. Will normally escort me to the area I need instead of just pointing. Folks know where things are. Good variety and inventory. Always clean. Good hours.

My daughter accidently kicked the manager as she stood behind her. The manager was rude and acted as she was an adult and it was intentional, it was not and the child is 8 years old. She needs to learn some people skills.

Everything was outstanding until the delivery. I received the calls, used text for updates, non-branded truck arrives then leaves. I received a notice that they attempted delivery and now I'd have to reschedule. Spoke to Home Depot support and was informed that the delivery company, XPO Logistics, doesn't knock or ring the bell or get out of the truck if it wasn't specifically requested. I questioned this policy and was told it would be a week before they could reattempt delivery. After an hour on the phone, I was able to get an earlier delivery date of 3 days instead of a week. Near the end of the over 60 minute Home Depot support call full of misinformation, another non-branded truck appears to my address. The driver said he was not the same driver that provided the failed delivery attempt but had to meet the previous driver to transfer my fridge to the replacement drivers truck and came to immediately deliver. Rep on the phone was shocked hearing that my fridge was being delivered as she was still on the phone with me. She was told by the dispatcher that it would be a week, then 3 days, and to surprise us all, 2 hours. Both guys were nice and complete in 15 minutes. I hate to blame the store for it but this all rolls into one total experience for me. Summary: make sure notes are added to "knock and ring doorbell" or else the delivery company that partners with Home Depot will not get out of the truck unless you approach the unmarked, non-branded truck.

My refrigerator well be delivered on 7/23.22. Don't have photos.

Customer Service from an employee was horrible and the worse thing the employee was an older person.

Plenty of folks standing around chatting with their colleagues but can’t be bothered to help you and if you do approach them, they simply run away or pass the buck to someone else.

I shop here because my dad came here and all six of my brothers. As their sister I may not be as knowledgeable as them so When I come by myself the employees are very helpful and they do it with a SMILE.

I came to look for one iteam and ended up getting a lot the cashier TyJanae helped me All though she was being highly interrupted a lot !!