#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(301)634-3731
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 6:00pm
Curbside: 09:00am - 6:00pm
Location
7111 Westlake Terrace
Bethesda, MD 20817
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Customer Store Reviews

  • 4.6 out of 666 reviews
92%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (666)
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Showing 1-30 of 666 reviews
Excellent customer service
I became a Pro Xtra member this year while doing my own home remodeling. This store at 7111 Westlake Terrace, Bethesda has been the most important part of this job and learning about construction. The staff are friendly, informative and care about their clients. Great experience at The Home Depot!
by
    • Recommended
    Helpful staff!
    Was trying to hang some lights from the concrete ceiling of our balcony with a regular drill. It broke of course, so we went to Home Depot for help figuring out how to get it done. The staff, especially Rob C, was super helpful and we got our project done. Now we have beautiful lights hung!
    by
      • Recommended
      price gouging own website
      the store has the product in stock for a higher price than online. I asked the store to price match and they claim it is not possible to price match their own website.
      by
        1 found this review helpful
        Everything you can possibly want.
        I bought adorable area rugs. I get more compliments on them at $218.00 a rug than the one I paid $4,000. For
        by
          Great features
          I bought this faucet for one of my job,and i am very happy with price and quality.
          by
            • Recommended
            Mr Robert T !!! Great costumer service
            Mr Robert T We need more people like you in the costumer service !!!
            by
              Great store but its electrical tool section is really sad.
              This is my go-to store. I enjoy going there. Yes the parking is a little tight but that is just a reflection of how much the tradesmen like going to this specific store - great staff and service. The only hit I want to highlight is that their Electrical Tool Section is pretty pathetic looking. Half the section is just empty. Nothing. Nada.
              by
                • Recommended
                Helpful gardening department
                Sean was fantastic when he helped put bags of mulch in our car
                by
                  • Recommended
                  Peter at Pro Desk
                  I came in recently to order a non-stocked item (marine grade plywood). Peter at the pro desk was incredibly helpful in both finding the item, and getting me the best available price.
                  by
                    Worst customer service award goes to the manager on 3/14/2024
                    Was unwilling to help me regarding a 10 dollar coupon so I will be returning 200+ dollars worth of merchandise because of him. If home depot keeps more people like him be prepared to go out of business
                    by
                      Exceptional Service at BETHESDA Store #2509!
                      From the moment we pulled into the parking lot until the time we checked out, our experience at BETHESDA Store #2509 was nothing short of outstanding. We were warmly greeted upon arrival and received exceptional customer service throughout our visit. Ashley, one of the staff members, went above and beyond to assist us with our remodeling project. Her extensive product knowledge, patience in answering our questions, and dedication to ensuring our needs were met truly set the standard for excellence. The entire team at this location deserves recognition for their professionalism and commitment to providing top-notch service. We couldn't be more impressed! Keep up the fantastic work, BETHESDA Store #2509. You've earned a loyal customer in us. Ashley S. has made our home remodeling project a breeze. She is patient and always pleasant. We know why she is so popular! Hard to find her level of customer service anywhere nowadays. I also have to share that the team members as a whole are amazing! --- Feel free to customize it further to better fit your experience or preferences!
                      by
                        • Recommended
                        About today's cashier
                        Good store. The Cashier MAILA seems to be friendy and care about customers, Very organized store good design to facilitate customers to help themselves and easily find what they need even to customers without knowledge in construction or without being handyperson.
                        by
                          • Recommended
                          Richard T is great
                          Hard to find good dedicated workers w lots of patience. Richard T should be recognized for excellent service
                          by
                            • Recommended
                            Great service for fridge purchase
                            Frank at the Home Depot in Bethesda was so helpful and knowledgeable when I was purchasing a replacement fridge that had suddenly died. He did not try to sway me to purchase anything beyond my budget which I so appreciate.
                            by
                              • Recommended
                              Customers are doing the store's job
                              Isle 8 is where screws and bolts, etc. are found. The shelves, drawers, etc, have become so bad that I found two customers pulling up seats and fixing the drawers....
                              by
                                lumber purchase
                                nice selection nice store nice people pleasant experience
                                by
                                  • Recommended
                                  Friendly cashier at the Bethesda Location!!!
                                  I Like the cashier. Mayra at the Pro Desk, she was very friendly and helpful. She asks me questions about my purchase and greeted me with a smile. That is someone that is committed to her job and likes what she is doing. Lucky HomeDepot to have someone like her!!!
                                  by
                                    Love this store
                                    So glad to have this Home Depot in Bethesda. Staff is friendly and will help you find what you need. They updated their checkout lines and it seems more streamlined(and secure). Management seems involved in ensuring things go right.
                                    by
                                      • Recommended
                                      Help in paying
                                      Excellent help from cashier MAILA
                                      by
                                        • Recommended
                                        Convenient location
                                        I bought a washing machine from sales person Sharon Lee. She was very helpful and professional. Definitely would buy from her again.
                                        by
                                          • Recommended
                                          Helpful employees!
                                          I was greeted as soon as I entered the store and all of the employees were great in offering if I needed help. Especially Evelyn, she was very helpful and friendly and seemed to have great knowledge of the store. Will be coming here again!
                                          by
                                            • Recommended
                                            Great Home Depot Branch
                                            I love the teamwork, and professionalism the employees exemplified, but most of all, they are very friendly. They made my purchase process fun and much easier.
                                            by
                                              • Recommended
                                              Good shopping experience
                                              A very, very large inventory.
                                              by
                                                • Recommended
                                                Love my HD
                                                It won’t let me load pictures
                                                by
                                                  • Recommended
                                                  Return and customer service employee
                                                  Linda helped me with an online pick up that was not ready or available. She was extremely apologetic and helpful in checking me out with other items purchased. She did an awesome job!
                                                  by
                                                    • Recommended
                                                    Very helpful store!
                                                    Really terrific team at HD Bethesda. On a recent trip, Abiy took time to cut the best piece of lumber out of a 10’ board (split both ends). Majid cut PVC pipes and pointed me in the direction of other items. Dan in power tools opened a locked cage to look for a tool, found it way up high then pulled down with ladder. A gentleman in paints found paint I needed that was empty on the shelf but in a pallet for restocking. Finally Sabrina checked out my large order and made it quick and easy!
                                                    by
                                                      • Recommended
                                                      My Favorite Home Depot Store
                                                      This is my favorite Home Depot Store. Staff is great and location is ideal for us.
                                                      by
                                                        • Recommended
                                                        It used to be the best warehouse in MD
                                                        The shopping experience is not pleasant anymore, your are not well treated by employees. The warehouse is at the same level of mediocre quality as the Gaithersburg or Cherry Hill warehiuses and soon will go as down as PG Plazza od the New York avenue warehouses.
                                                        by
                                                          Bethesda store visit
                                                          Good visit good employees good store!
                                                          by
                                                            • Recommended
                                                            Worst installation service example
                                                            I placed an order for Toilet installation on 7/17. This has been my worst service experience ever. It took me 3 visits and being sent from one department to another to place the order. After placing the order (for over 2 weeks), in-spite of regular follow ups and multiple calls / voicemails to the store, the installer has still not contacted me. Talked to multiple store associates, but no one seemed to have any idea what to do. Frustrated by this whole experience, I went to the store to cancel the order. But the customer service team does not even know how to do it ! Avoid getting installation services at this store.
                                                            by
                                                              Showing 1-30 of 666 reviews

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