#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(618)239-0812
Store Hours
Mon-Sat: 6:00am - 9:00pm
Sun: 7:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
5501 Belleville Crossing St
Belleville, IL 62226
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Customer Store Reviews

  • 4.6 out of 453 reviews
94%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (453)
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Showing 1-30 of 453 reviews
excellent variety of flowers and plants at affordable prices
Purchased $90 worth of flowers that would have cost at least $150 at a nursery. Carol, the cashier, was super friendly and helpful!
by
    • Recommended
    Above and beyond assistance
    On Sunday morning April 14, I visited the HD Garden Center. I checked out and headed to my car to move it around to get help loading the bricks that I bought but I had a flat tire (nail puncture). I mentioned it to the employee waiting to load the bricks and went out to my car to wait for help. Chris P. from Garden must of over heard my dilemma, he found me in the lot and offered to change the tire. He said he worried about me waiting in the heat. He was polite, friendly and efficient, a blessing. Totally spontaneous assistance that wasn't on his duty list. Thanks Chris you made my day so much nicer. Margo Q
    by
      Great Customer Service
      Shout out to these guys who were so extremely helpful and super congenial Amari Randol Ian
      by
        • Recommended
        Response to a very helpful person.
        Jim W. Was there when we needed him.Very helpful.
        by
          • Recommended
          5k Survey maybe could be 10 k???
          The review is about the price of 5000$ surveys One persons over a 6 month period??? How many entries and hiw much $$$ was spent at the Depo to come up with only 5k. Fat pockets don’t stay fat by giving it away I guess m
          by
            • Recommended
            Belleville Crossing store 1851 is the best!
            Store 1851 has the friendliest and helpful employees in any of the retail stores I frequent. I can't say enough about this store and the employees that work there. Keep up the great effort!
            by
              • Recommended
              Helpful staff
              I needed some clamps for an upcoming project. When I arrived at the store there was only one in the bin. I reached out for help and a helpful worker jumped in to assist. It took some time, but we found another display. I was so happy since I had such tight time constraint. Thanks Home Depot for making it happen!!
              by
                • Recommended
                Great Customer Service & Well Stocked
                I visit this location regularly as it is conveniently located near my home. The associates as pleasant and knowledgeable. If you have the pleasure of working with Rachel at the customer service desk you are in for a wonderful shopping experience.
                by
                  • Recommended
                  New carpet project
                  Friendly, kind and helpful employee….helped us choose carpet padding and made our visit there easier & we’re getting our carpet from yiu all and installed by yiu all. We’re happy
                  by
                    • Recommended
                    Best Home Depot ever
                    I had help in plumbing and the cashier Kat was amazing. She is always so kind to me and my kiddos.
                    by
                      • Recommended
                      Great features on product
                      Customer service is always the best!!!
                      by
                        • Recommended
                        beautiful Summer colors
                        I bought a lot of flowers and bushes to update my back yard. I had a cart fulll of flowers and my back yard looks amazing.
                        by
                          • Recommended
                          Lawn and garden
                          The staff in lawn and garden are very friendly and helpful. Unlike staff at another big store in town.
                          by
                            • Recommended
                            I was in the Howell store not Bellville store
                            Bought screws to repair chairs at church
                            by
                              • Recommended
                              Failed to give sales price
                              Specifically went there to get plants on sale and a plant was mixed in with sale plants that looked exactly like the plant I was purchasing that wasn't on sale and that's the one they used to ring up. Since I had a full cart of stuff, I didn't notice til I got home so cheated out of my money on that deal!
                              by
                                great service on 3/11/23
                                everyone in the store on this day were much more helpful and more friendly than usually was actually a good experience kind of weird
                                by
                                  • Recommended
                                  Fantastic customer service
                                  I ordered online and received an email and text to pick up my items. The associate came out with one of my items, but the other 4 had not been delivered or were not able to be located in the store. He apologized multiple times, searched in multiple places, talked to his manager for me, was able to find me an equivalent item and brought the items to my car. I didn’t have to ask for anything, the associate took the initiative to make the situation right while providing excellent customer service. The manager was attentive to the concern and the proposed solution, was helpful in determining if the new item would work for my needs, and was efficient in approving the whole transaction. This was a great experience and 100% compassionate, efficient and customer oriented in a situation that could have been frustrating. Thank you!
                                  by
                                    • Recommended
                                    Great place to get all of your home and business repair supplies
                                    As a Maintenance Manager, Home Depot is my go to store for all of my building needs. This store is always well stocked, clean, and the employees know their stuff.
                                    by
                                      Appliance deliveries non-existant
                                      Bought a new stove at Home Depot and setup to have it delivered a little over a week latter (DEC26th), no show for the delivery or even a call about not able to make it, just a e-mail saying they were going to reschedule it without confirming if I would even be available that day or not. Got it rescheduled to another day now in Jan of the next year and again they were scheduled to deliver it this morning before 1:30 pm. No show, no call from delivery company. Call to follow up. They are not even sure that truck route got sent out. Go to the store and canceled my nearly $900 order..
                                      by
                                      • DIY
                                      Got what I wanted
                                      Haven't received my new appliance yet as it is to be delivered. I picked the appliance that I looked at Home Depot online and printed out a picture to take along with me as to what I wanted - got it too! I am happy and cannot wait to get my new range. The store was clean and uncluttered and the lady who took care of my sale was great, very friendly and handled her job really well!!
                                      by
                                        • Recommended
                                        Great Selection
                                        I couldn’t believe the nice selection of appliances at such great prices
                                        by
                                          • Recommended
                                          Amazing Customer Service!
                                          Steve in Flooring was so helpful and knowledgeable, we truly enjoyed working with him. We met with him many times while trying to get exactly what we wanted for our project and every time we met him it was always a pleasant experience. Steve and Dave both are great guys to help with your projects!
                                          by
                                            • Recommended
                                            Over the phone or in person
                                            Haley is fantastic! My company loves doing business with The Home Depot because their staff is great and everyone is kind and helpful.
                                            by
                                              • Recommended
                                              So helpful
                                              Every time i go onto the store they are so helpful
                                              by
                                                • Recommended
                                                Fantastic Experience
                                                The store was clean and well organized.
                                                by
                                                  • Recommended
                                                  FRIENDLY STAFF
                                                  by
                                                    • Recommended
                                                    Always great customer services
                                                    Ms. Denise is just amazing!!! Her customer service is through the roof!!!! Always have amazing energy make you feel welcome at all time!!! She is such a great worker. Not 1 day I've came in and she wasn't pleasant NOT 1. I absolutely love her!!! She need a raise!!!! DNT lose her!!!!
                                                    by
                                                      • Recommended
                                                      Best Staff of the Local Stores I visit
                                                      The Belleville Store has always had the best staff and one of the most organized I've found. Stock is always well kept and the employees always for the extra mile to help.
                                                      by
                                                        • Recommended
                                                        The store was Very organized and neat. I also like the lighting which is important.
                                                        Mark, the check out guy was kind and helpful with a grand attitude.
                                                        by
                                                          • Recommended
                                                          Motivated to Serve
                                                          The employees assisted me with a motorized cart, an associate helped me personally with my bank rep with some card issues, they gave me a water when I needed for my health issues,
                                                          by
                                                            • Recommended
                                                            Showing 1-30 of 453 reviews

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