#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(409)923-5100
Tool & Truck Rental
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 6:00pm
Curbside: 09:00am - 6:00pm
Location
3910 Eastex Fwy
Beaumont, TX 77703
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Car with trunk open and appCurbside Pickup with The Home Depot AppOrder online, check in with the app, and we'll bring the items out to your vehicle.Learn More About Curbside Pickup

Customer Store Reviews

  • 4.3 out of 446 reviews
87%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (446)
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Showing 1-30 of 446 reviews
Exceptional Service and Festive Finds at Home Depot
During my recent visit to Home Depot, I received exceptional service that truly stood out. The highlight of my experience was interacting with an employee named Herman. He was not only wonderful but also incredibly helpful, assisting me in getting my items on a cart and in my car. I purchased six stunning 6-foot tall nutcrackers and a 5-foot Santa. These items have added a magical touch to my holiday décor. Herman's knowledge and eagerness to assist made my shopping experience smooth and enjoyable. I highly recommend Home Depot for anyone looking to enhance their holiday decorations, and I sincerely hope you encounter Herman, whose service is a shining example of customer care at its best.
by
    • Recommended
    Great variety of plants
    I love this. . So much to choose from!
    by
      • Recommended
      Friendly staff, wonderful shopping experience, all home needs at one place, stafff are very easy to interact.
      Good nice loved ever
      by
        • Recommended
        All you need for any project
        I purchased a porch light that I love
        by
          • Recommended
          Well Stocked Store
          The inventory of lawn tractors and zero-turn mowers was more than expected. They had several options of each brand.
          by
            • Recommended
            Great store
            They seem to have everything I need when I need it.
            by
              • Recommended
              Great Customer Service
              If you purchase anything paint department my best suggestion is ask for corvis.he is truly amazing .he gives his recommendations doesn't push you to do it ,he listens makes sure your happy.hell try his best to color match 😉 im sure Corvis is annoyed with my French paint.lol
              by
                BAD Penske Truck rental experience!
                Waste of time and money, store person a jerk who sold me worthless to us, IMO not necessary 'Basic Insurance Bundle'
                by
                  Great
                  Ted was a great help
                  by
                    • Recommended
                    Great staff!
                    Arelon is an amazing manager that helped me through out my whole shopping process
                    by
                      • Recommended
                      Ask a manager
                      Don't give up! I contacted the after-hours Mgr. Bret. He quickly resolved a two-bathroom order that had been severely broken, after the shower base was erroneously cancelled. He took the time to verify, order and process my order over the phone, thus saving an important bathroom install scheduled this week. Problems can be solved, don't give up...give them a chance to fix your problems.
                      by
                        • Recommended
                        Very satisfied!
                        Easy to locate the items I was shopping for. No lines at check out. Pleasant personel.
                        by
                          • Recommended
                          Good experience
                          Marianne and Arelon were very nice and knowledgeable.I appreciate the extra help finding items.
                          by
                            • Recommended
                            Horrible
                            Horrible service lazy employees....
                            by
                              Perfect Customer service
                              Ms. Sharon/dept. 27 always make my shopping with home depot pleasant. She's patient, polite, knowledgeable, respectful, all while helping her customers. She never fails to great me as a customer. This is why I gave this review 5 stars. Thanks Ms. Sharon P. For all you do.
                              by
                                • Recommended
                                Great experience
                                Great staff and clean store!
                                by
                                  • Recommended
                                  Finally excellent customer service !!!!
                                  I went into the Beaumont HD to purchase some things I needed for a flood remodel. I was in the department for the doors as I needed a new one. I was looking for help and came upon a woman sitting and chatting with a person. It was clear to me they were acquaintances, not employee/customer interaction. I was standing very close behind them waiting for them to finish as I didn’t want to be rude and interrupt. The employee never acknowledged me and left me standing there. I got fed up and was walking off when Haywood asked if he could help me. I said: “Yes, thank you.” I told him what I was looking for and he took me to the place I needed to find it. I felt bad, and asked him, were you headed to the back for a break?” He said, “Yes, but that’s okay. I can help you.” I couldn’t make up my mind on which door and he stayed with me (for about 30 minutes or longer) and helped me get the PC so I could put it on my Pro xtra account. He also walked me up to the front to Robin T and explained to her what I needed to do and needed the door quickly delivered. Robin spent a lot of time with me, too, She was so helpful I wish they worked in all areas. Please make sure you acknowledge them and give them praise. I also came in the next day to get a doggie door for the door I purchased and Haywood was there again. I thanked him for being so helpful and that I was looking for the doggy door. He helped me find the one I needed and also walked me over to the flooring department for some things I needed. He had to stop two employees from chatting with each other and make them help me get what I needed. I hope he’s a manager, because he definitely has the mindset and personality for it.
                                  by
                                    • Recommended
                                    Was greeted by Kim C
                                    Kim C was very helpful she made sure that what we were looking for had match the piece that I brought in with me and it was going to work for me knowing I found her once I walked in the store and she greeted me.
                                    by
                                      • Recommended
                                      Was greeted when walked in
                                      Kim C in garden ask if she could help us find anything we were looking for when we walked in
                                      by
                                        • Recommended
                                        Great prices
                                        Nice people and great atmosphere while in store
                                        by
                                          • Recommended
                                          Bad service
                                          Never shop here again. Treated like I was going to shoplift. If the sales lady had told me she had to take it up front that’s fine. But to just take it out of my basket and walk away. And not tell me where she was taking it. We had to look at every register to fine our pressure washer.
                                          by
                                            I DO NOT work for Home Depot!!!
                                            I DO NOT want to check myself out. I DO NOT work for Home Depot. I AM NOT on their payroll. I also DO NOT want to be asked, by the clerk in the garden department, to retrieve a flat cart from the parking lot so that it will be easier for the PAID employee, who is going to get my products and load them in the truck, to do her JOB!!!!! Unbelievable!!!!!!!!!
                                            by
                                              Good luck getting help.
                                              After multiple different approaches particularly with bulk items from the garden area I can without a doubt guarantee you will not get help loading in store. The last time asked for a forklift operator to start pulling a pallet of rock 1hr 15min later still no-one. Began to load by my self 2 associates walked by and acted like I was invisible to avoid helping. Have also tried online order for curbside pick-up to only come to the same outcome.
                                              by
                                                Emergency Help
                                                Pre-ordered some lumber that didn’t fit in the vehicle Kierra not only help me both times I came into the store. I appreciated the help because I needed additional help in renting a vehicle to take my lumber home.
                                                by
                                                  • Recommended
                                                  Great store
                                                  The store is well organized and the employees are extremely friendly
                                                  by
                                                    • Recommended
                                                    Unprofessional
                                                    I was profiled while in the Beaumont store. Just got off work myself and needed to pick up a couple things. For some reason I had someone right up on me acting like they were looking for something on the aisle. Dude ended up following me all the way to my car.
                                                    by
                                                      Regular people
                                                      It appears as if they store is geared towards Contractors and those that will be spending thousands of dollars as opposed to the regular people that are only spending $50 or less. The amount of employees "hanging out" in the store while we look up and down the aisles searching for items is ridiculous.
                                                      by
                                                        Great customer service
                                                        I bought a washer and a appliance associate Desly helped me. She knows her product. She helped me from the beginning to even loading on my truck.
                                                        by
                                                          • Recommended
                                                          Great shopping experience
                                                          I was so happy with my shopping experience. I didn’t have to walk the BEAUMONT Store #0501 aimlessly for hours. Ms. Sharon’s help and knowledge of the store made for an effortless shopping experience.
                                                          by
                                                            • Recommended
                                                            Friendly Prodesk service
                                                            Prodesk employees go above expectations to help with checkout or any contractor services they provide
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 446 reviews

                                                              Nearby Stores

                                                              603 Strickland Drive

                                                              Orange, TX 77630

                                                              22.40 mi

                                                              Tool & Truck Rental

                                                              (409)882-3408

                                                              Pro Service Desk

                                                              (409)882-3402

                                                              Mon-Sat: 6:00am - 10:00pm

                                                              Sun: 8:00am - 6:00pm