#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(585)345-6662
Tool & Truck Rental(585)345-6678
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 6:00pm
Curbside: 09:00am - 6:00pm
Location
4181 Veterans Memorial Dr Dr
Batavia, NY 14020
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Customer Store Reviews

  • 4.6 out of 579 reviews
95%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (579)
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Showing 1-30 of 579 reviews
Paint purchase, T 1-11, tools
I've shopped Home Depot for over 20 years. Needed exterior, semi-gloss, darker color, house paint. Although painting over new "composite" smart side T 1-11 for the first time. With above and beyond customer service at the Batavia, NY Home Depot, we got exactly what we needed for our continuous, remodeling of an older home.
by
    • Recommended
    Excellent Customer Service
    The Home Depot store in Batavia has the nicest and most efficient employees. I enjoy shopping at this location.
    by
      • Recommended
      Great customer service
      With the way workers shortage is, I always have a good experience. It may take time but again that’s where patience comes in. Also I like to keep the money with local businesses.
      by
        • Recommended
        Friendly ,helpful people
        I have been to the store numerous time in the past two months. T DIXIE and Steve are fantastic, friendly,helpful and knowledgeable. Flooring people are always helpful. The young man there was very kind friendly and really assisted my husband when we picked up a pallette of flooring. Night girl in pain department is very knowledgeable. And very helpful
        by
          • Recommended
          Great employees!
          Everyone was very friendly and so helpful! There was a very small young woman named Mary that greeted us at the door…..she was so friendly and very sweet!
          by
            • Recommended
            IZABELLA
            Just wanted you to know that our cashier-- Izabella-- was friendly, efficient and not at all pushy. She told us about available things (warranty, charge card etc), but didn't push it if we said no thank you. Good employees are hard to find. She's a keeper!
            by
              • Recommended
              should've used self check out
              When you have been going since 6am and its now 8pm and you are still working and you stop at home depot for the last things you need for the next day and cashier starts babbling about going home 3-4 times and leaves your order in sprawled out over 2 counter areas, then starts taking care of the next customer while you are trying to get your items together so you can leave , is that a great experience? maybe you could've asked if I wanted a bag, or atleast grouped my items together after you scanned them, maybe taken care of me before you answered the phone and had that conversation with someone.
              by
                Create cashiers for both entries
                I am quite happy with the Batavia N.Y. depot! Always my go-to for home projects. I do have a concern I'd like to address: the check out process would be much better if the store provide self check outs or cashiers at both ends of the store. The store currently provides preferred parking at the entrance where the cashiers are to the "pro" builders and none at the other end for the novice "diy" builders.
                by
                  • Recommended
                  Always a Pleasure
                  It is always a pleasure to shop at the Batavia, NY Home Depot. I can find the items I need, the products are high quality, and the customer service is always spot on and provided by friendly, engaged representatives.
                  by
                    • Recommended
                    Best home improvement store
                    The gentleman in the gardening area joked with me and my son. Then he proceeded to direct us to every location for every item we were looking for. He was busy working but went the extra mile and made us his priority. Love this store!
                    by
                      • Recommended
                      Terrible customer service by Debbie
                      Debbie at self checkout was an absolute nightmare to deal with. She was rude and abrasive. Couldn’t handle a few customers.
                      by
                        Wood selection
                        Happy with the service
                        by
                          • Recommended
                          THE HOMEDPOT SUCKS
                          DO NOT GET A BAG. THE CASHIER WILL NOT GIVE TO YOU THE BAG . YOU WILL HAVE TO DRIVE ALL THE WAY BACK TO GET IT THE BAG . WAST YOUR TIME AND GAS
                          by
                            easy and quick
                            our sales associate, Dixie was very friendly, professional and made our decision to buy the washer and dryer we did quick and easy from begiining to end
                            by
                              • Recommended
                              The cashier was amazing.
                              I shop you’re often for our church. I the cashiers are generally friendly and helpful. But, on this trip, Shana was especially upbeat. I watched her if she very gently, and patiently helped an elderly gentleman that was having an issue at the self check out. Then, she had to come over to my Checkout area to do what was needed for the tax exempt for the church. All the while she was very upbeat and efficient.
                              by
                                • Recommended
                                Great employees!
                                I am always in a good mood when I leave Home Depot in Batavia! Employees are knowledgeable and helpful. They make helpful suggestions and are always friendly.
                                by
                                  • Recommended
                                  Great Customer service!
                                  It’s good to see people taking pride in their employment.
                                  by
                                    • Recommended
                                    Best experience
                                    Everyone was very nice and helpful
                                    by
                                      • Recommended
                                      great support people
                                      Had a bad experience with an online order. I went to customer service and they straightened it out. Re-ordered and received my order in 3 days. THANK YOU.
                                      by
                                        • Recommended
                                        Great Customer Service
                                        My husband and I frequent this location and love the customer service. We never leave there unsatisfied and usually buy more than we intend!
                                        by
                                          • Recommended
                                          Batavia Home Depot # 6168
                                          Great Location, Staff that are Friendly and Helpful. They are there when you need help, Great Customer Service, Millworks and Pro-Desk Representatives.
                                          by
                                            • Recommended
                                            Appliance purchase
                                            Ther service associate that I worked with during a washing machine purchase was extremely helpful throughout the process. She was prompt with greeting me and was knowledgeable and efficient. Dixie was made my shopping experience pleasant.
                                            by
                                              • Recommended
                                              Thank you Home Depot
                                              Thank all the people at home Depot Batavia New York!
                                              by
                                                • Recommended
                                                Best HD, Hands Down!
                                                Great location. Staff are efficient and personable. May move to the area just so I can shop here.
                                                by
                                                  • Recommended
                                                  Customer service
                                                  Product availability and concern for customer needs. The employees hustle and care for customers and value their time
                                                  by
                                                    • Recommended
                                                    Generally great associates
                                                    Really want to thank Ruby, Matt, and 2 other young men that helped us. We can’t remember their names. Overall it was a pleasant experience
                                                    by
                                                      • Recommended
                                                      Terrible customer service
                                                      Associates are encouraged to spend time chatting with customers in the PRO LINE while others are waitng in line. Manager condones this activity to gather a relationship with his customers. I say you should not make others wait in line while your associates discus personal topics not related to their transaction. I waited 15 minutes while they kept chatting away!
                                                      by
                                                        Annie is the best!!!!
                                                        Annie went above and beyond for me when others didn't. She handled my issue right then and there. If she didn't know the answer she asked questions till she got it. Talk about a "Home Depot Rock Star!"
                                                        by
                                                          • Recommended
                                                          A variety of quality products to choose from with friendly, helpful employees
                                                          The products I purchased were fencing and pavers. I am totally pleased with these items. They are exactly what I needed!
                                                          by
                                                            • Recommended
                                                            Doors
                                                            Chris in the door section is incredibly patient and helpful with well rounded knowledge of the products and custom design options.
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 579 reviews

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