Reviews for Austin Mueller Airport #6892

If you need assistance at this store stand and yell for Will- a tall African American man who is their number 1 associate with the most fantastic desire to help you- He’ll walk you to the area you need, and even help you out to the car if need be. I’m a fan now- go Home Depot!!

I WENT IN TO GET A LAWN MOWER AND THE FULL PROCESS TOOK ABOUT 5 MINUTES. I HAD 2 PEOPLE HELP ME PICK THE ONE I CAME IN FOR AND 2 PEOPLE HELPED ME TAKE THE MOWER TO MY CAR.

Well an employee talked me down from buying a weed eater to buying a replacement head. The head didn't work and damaged my weed eater. At returns, the returns woman called me a liar because I couldnt name the employee who helped me and George told me that my time isnt important. More saving, more doing? You people wasted hours across two days and lost a customer that's been shopping here for a decade. Randy and Karen were much better managers who valued customer time.

I’m in and out of here all the time both for my job and working on my own house. The staff is friendly and more helpful than has been the case always it be sorts of stores. They have a good selection and their product is swift and easy to use.

Great shopping experience for a customer like myself.

All the people in the store are always friendly and help you with anything you need. It's a deal to see a line to wait to pay.. good job to all Home Depot employees Barbara Jordan

Anybody who ever shopped at this location knows that it's extremely busy. However, when you go curbside, the staff is extremely knowledgeable and helpful and extremely fast. I would definitely shop here again again.

I was looking for items to repair my rain gutters and asked an employee where I could find the gutters and accessories in stock. He helped me and pointed me to the isle I needed to be in. But before walking to the area I needed to go, I asked him if there was something to repair a small hole in my gutter. He said yes, and asked me if I needed him to go with me. I said no and thanked him.

This Home Depot always has trouble keeping the grounds clean and products stocked and in the right places. Traffic flow is a nightmare and pricing is ridiculously high on many items, but usually you can find what you need if you dig hard enough or don't mind cobbling together some Frankensteinian monster of several parts when the one you need is not available.

When I know what I need, Home Depot is nearby and has the item in stock ... often with a myriad of choices and variants. When I don't know what I need, I receive an education at no extra cost!

Needed all the tubing to replace on my sink and found employee to help me find them and was given exactly what I needed

Great shopping trip and friendly staff

This Home Depot is clean with a great staff that helps when/whatever you need!

Associates who work the cashier lines, especially Crystal, do not belong in customer service. They are terrible, disrespectful, and are a terrible reflection of this business. Why are there always teens lingering in the parking lot anyway? You have some great and knowledgeable people working in the isles and within departments who are ready to help, but for your cashier's to be unbothered to seal the experience or even unknowledgeable enough to contradict these dept level workers is not doing this location any service.

The Customer Service rep, Melissa, was very helpful on the visit. She is very good at communicating and understanding what was needed and helped me find the items I was looking for.

Need a tool asap working out of town from Houston and thank god they had it in stock

Ask for maybe, she was very helpful and sweet!

No one greeted, offered to help, or even acknowledged my presence despite many walking past.

Real life personal experiences

I have used this Home Depot off an on for last couple years and they are excellent. Jeannette in customer service was a pleasure to work with and the cashiers are friendly and helpful.

Was looking for a product wasn’t in the shelf but they fine the one I really needed it very great full because they make sure I got what I was looking for

Brett, Terrance and Dayza were very helpful and friendly in helping me. They are a true asset to Home Depot and I will come back as a result.

Employee in kitchen and bath examined each piece of a toilet in an open box to verify that it was in perfect condition. It was the last of that model in the store. I needed the toilet the next morning. So happy I did not have to drive to another store.

My wife and I went into the Mueller Home Depot location to inquire about a refrigerator and had the absolute pleasure working with an employee in the appliance area. Normally I don't leave reviews, but we were so happy with the level of service this gentleman provided that I have to share it with the community. The employee was patient and friendly and took the time to answer any questions we had. He talked us through all of the available purchase options and he went above and beyond by highlighting the specific information we would need to apply for a manufacturer's rebate. When we left, my wife and I commented on how that was the best experience we have ever had at a Home Depot. We will definitely go back to this store, especially if we need an appliance and hope to have the pleasure of working with that gentleman again!

What an absolutely terrible policy. The store associate used their phone to help me find the product I was looking for and would not price match their own online price when the item range up for 20% more in store.

Yesterday I ventured into Home Depot to purchase some veggies and gardening supplies. I was upset that the price on the vegetable transplants had increased so much so I started to leave, but I remembered that I needed a piece of wood for a stand. Mr. George greeted me in the lumber department. He was very kind and patient as he probed me on my needs and found a great, economical solution. He eventually cut several pieces of wood for me. Mr. George is a gracious and kind soul, passionate about providing good customer service. And he is extremely proud of his tenure and commitment to Home Depot for so many years. I am so thankful that I met him because he reminds me of the good in humanity. I wish him well in his future professional and personal endeavors, and I hope #6892 management recognizes that he is truly a diamond in their shop.

i always buy lights and plants and at such good prices and this is such a good store and the people are always nice

Terrence and John went above and beyond to help us.

Products are always in stock, they have everything I need and more and I am always helped by professional and friendly people.

This experience was horrible because we were racially profiled as we exited the store. In the last 6 weeks, I’ve spent over $9000 at Home Depot for new home renovations. This is my first time visiting this store in Mueller, however this will be my last time. Literally, 8 other customers were walking out the store at the same time as us, but this employee named “Greg” chased us down, demanded only our family to show our receipt, & further humiliated me by addressing me as sir. I am disgusted!