#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(207)629-6404
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: Closed
Curbside: 09:00am - 6:00pm
Location
26 Stephen King Dr
Augusta, ME 04330
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Customer Store Reviews

  • 4.6 out of 355 reviews
93%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (355)
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Showing 1-30 of 355 reviews
Great experience!
My wife and I were in to pick up locks, we needed our keys matched if possible. Julian, one of the front end leads was able to help and resolve our issues. Personally, I think the level of customer has been lost in today’s world. Julian was kind, hard working, helpful, and incredibly patient. Hands down the best employee experience I have ever had at The Home Depot and I could not be more grateful.
by
    • Recommended
    Employees make all the difference!
    We were there close to closing time with the intention of taking a look at appliances. We ended up finding a great deal and the employees were so patient with us and very kind, despite our sale causing them to stay late. We will be back and hope we can work with Cory and Earl again!
    by
      • Recommended
      Meredyth
      Meredyth is very pleasant and extremely helpful at the checkout counter.
      by
        an easy store to get in and out.
        an easy store to get in and out.
        by
          • Recommended
          Friendly and helpful staff
          I called this morning and got Bill. He was very helpful with helping me find a discontinued item that I had been searching for. We later went to the store and Anita was very friendly when I asked for help at the Pro Desk and asked to make sure we found everything when she saw us leaving. Chris B also helped us find several items for a DIY project that we were unsure what exactly we needed. e couldn't have figured it all out without him. It was very nice having help with our project!
          by
            Most employees are very helpful and the store is always clean.
            My problem is the layout for the electric carts. I have a mobility problem. My store plugs the carts in at the first door, where there is little to no heat. Maine winters are cold. Please park these carts inside the store.
            by
            • DIY
            • Recommended
            Terrible customer service, assumes you’re a thief
            I bought a $178 light while renovating my house. It doesn’t fit the (finally) finished cabinet so I took it back today, fully expecting store credit since I don’t have the receipt. (As you can imagine, LOTS of purchases and receipts in this proct). New HD policy assumes if you don’t have the receipt you must be a thief, no returns, no store credit. I am insulted and now dine shopping the THD.
            by
              Replacement of new order was easy
              Our new fridge we ordered was clearly damaged at the factory and wrapped up anyway. NOT the fault of the Augusta, ME Home Depot or the delivery drivers. The Augusta, ME store went above and beyond to help us get a replacement as quickly as possible. All involved with exceptionally caring and professional. They made sure we were happy and followed through with their excellent customer service.
              by
                • Recommended
                Helpful Staff
                Very helpful staff each time I’ve been in!
                by
                  • Recommended
                  Buying big ticket items
                  We bought four "big" appliances for our new home. Prices were great. The employees are ALWAYS terrific and knowledgeable. We have never had a bad experience at this store.
                  by
                    • Recommended
                    Crooked lumber
                    I don't see a whole lot of difference. In the past I had to deal with a whole lot of crooked lumber. I hope this improves, No lumber is perfect, but crooked lumber is a complete waste of time and will drive your customer to the other guy. At no time should BAD crooked lumber be put back on the pile, it should be removed and sold at a discount. Take this advise seriously, it will save you from going bankrupt. I am not a novice.Good lumber will drive your business. They will also buy other things.
                    by
                      • Recommended
                      Great garden dept!
                      Lumber products so much cheaper!
                      by
                        • Recommended
                        Well trained associates.
                        Any time I take on new tasks I may not be familiar some procedures Home Depot usually set me in the right direction to get started. As they did today!
                        by
                          • Recommended
                          Great store and staff
                          I like it alot sooo good!
                          by
                            • Recommended
                            Flooring was fantastic
                            Thank you, for helping get out walk in floor problems solved.
                            by
                              • Recommended
                              Well run store with superstar staff
                              I'm a regular and always have a great experience.
                              by
                                • Recommended
                                Fast friendly service
                                If your looking for an appliance in the Augusta me. Home Depot ask for wanda
                                by
                                  • Recommended
                                  Great customer service
                                  First time at this location and the store was very clean shelves stocks and their computer inventory was accurate … employee named Peter was awesome… very helpful and friendly without asking he helped my lift a table saw onto my trolley and then helped me load that plus all my lumber into my truck…
                                  by
                                    • Recommended
                                    1 found this review helpful
                                    Love this store.
                                    Just small stuff about the Augusta Home Depot that I love. I feel it’s always stocked well. Isles are always clean and not full of overstock. Product selection is always top of the line.
                                    by
                                      • Recommended
                                      Great service
                                      Employees went above and beyond to make our visit pleasant. Thank you
                                      by
                                        • Recommended
                                        Best service
                                        I just went in and bought a washer the customer service was extremely excellent her name was Karen and I will definitely go back and buy from her again
                                        by
                                          • Recommended
                                          Augusta Home Depot, My Toy Store...
                                          I love Home Depot, from the tools to the little birdies flying all over the store. The Augusta store is clean and easy to shop. They have a great ProDesk staffed with knowledgeable friendly employees. Staffing is short at most businesses these days, but I can always find someone to help. You cannot beat their sales on tools!
                                          by
                                            • Recommended
                                            Lightbulbs
                                            I was totally confused by the changes in lightbulbs. Thanks to a sales associate, I got all my questions answered and help finding what I needed.
                                            by
                                              • Recommended
                                              Knowledgeable Staff
                                              I love how Home Depot hires experienced people to help their customers. I was recently helped by "Super Dave". He helped me pick out the vanity that would work with my existing plumbing and then helped me find a compatible faucet.
                                              by
                                                • Recommended
                                                Great paint department
                                                I got a couple custom gallons and the service was great. One was a color match and the other I had the label from a can I bought 10 years ago and they were able to still produce it. Good price on the gallons as well.
                                                by
                                                • DIY
                                                • Recommended
                                                Great service
                                                Great service, Olivia and Sam were very helpful and couteous.
                                                by
                                                  • Recommended
                                                  Helpful cashier!
                                                  Couldn’t not find an item. Cashier went out of her way to help me locate a time sensitive gift.
                                                  by
                                                    • Recommended
                                                    Already done
                                                    My survey, just completed, was about the Augusta store #2404
                                                    by
                                                      • Recommended
                                                      Super service
                                                      If you need any carpet/flooring needs, seek out Olivia! She is extremely helpful and friendly! A rare find these days in retail. Thanks, Olivia!
                                                      by
                                                        • Recommended
                                                        Fred the Landlord
                                                        Your store employees don't seem to care about the customers. The directions for in store pick up in the email sent to me isn't what I experienced at the store. I made eye contact with no less than 3 staff behind the pro desk and not one bothered to greet me or ask If I could be helped until I spoke up! It's like I was invisible!
                                                        by
                                                          Showing 1-30 of 355 reviews

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