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Filter Reviews By:Rating, Profile, Gender, Age (466)
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Showing 1-30 of 466 reviews
Mar 14, 2024
Rude paint employee
Went to get a gallon of paint and encountered the rudest employee. She needed to go to lunch and sure made everyone around her know it. She was rude, condescending and generally the most unpleasant person I've ever encountered at this store
by
Nov 13, 2023
My Home Depot
I have used this Home Depot since it’s opened. I have never had any trouble with the employees, as they have always been extremely helpful. On more than one occasion, I have felt like family, as they show a real concern that I have been helped, and taken care of. Each person has been very knowledgeable in their departments..
by
Recommended
Oct 29, 2023
Great assistance with window coverings!
I needed window coverings for a rental home. Jeri arranged to have the windows measured, to assist in choosing blinds, and finally installation. What a weight off my shoulders! Thank you!
by
Oct 26, 2023
Excellent Store
Got a Wet Dry Vac and employee service was exceptional in store and at check out
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Recommended
Sep 14, 2023
Awesome
Garden center manager Tony is awesome...Very knowledgeable and helpful
by
Recommended
Sep 11, 2023
Great Customer Service
Went to buy blinds for windows, have several people ask me if I was being helped and had
great customer service with Aubrey!
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Recommended
Sep 1, 2023
I love this store!
The employees at this particular Home Depot are so helpful and nice. It's always a pleasure to shop here. I love that they employ "older" citizens (I am one!) rather than only youngsters. In my experience, the older employees are consistently kinder and more attentive to the shoppers' needs -- generational differences, I suppose. But no matter who helps me, I love roaming the store with dreams of remodeling my house in my brain! (This may sound crazy, but go to the lumber department and inhale...the scent of raw lumber is divine!)
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Recommended
Jul 26, 2023
Helpful Associate
Store opened early, which was a pleasant surprise. Two employees, whose names I did not get, were not able to help me, but they made sure that an associate who had the ability to do so was sent to help me.
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Recommended
Jul 24, 2023
skunk and badger
This store does a good job helping the customers
by
Recommended
Jul 24, 2023
Jeri Hugus
Jeri Hugus was so knowledgeable and friendly. She was the perfect person to help me with my questions and purchase.
by
Recommended
Jul 24, 2023
I always have a Great experience shopping at The Home Depot in Albany OR.
I just bought a New Battery Drill and it performed great.
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Recommended
Jul 9, 2023
Amazing Service
Your EXCEPTIONAL employees always help me on my frequent visits. This visit Sean was very nice and helped me load my materials in store. Reagan also helped with some hard questions. Upon leaving, at the self checkout, Rachel was helpful as ALWAYS. She is always so cheerful and makes you feel like you're visiting friends. Lastly, being old, I needed help loading items into my vehicle. Sara loaded the heavy things for me. Thank you so much for all your AMAZING employees!
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Recommended
Jul 3, 2023
Excellent customer service in the appliance department
Of course, you can't plan for everything, but I discovered surprises in my kitchen spaces which prevented me to install the appliances I bought. The management was so helpful to me in finding solutions to the issues.
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Recommended
Jul 2, 2023
One stop shopping
I have purchased a lot of lumber, tools, and assorted other items including some power tools and a lawn mower. I am satisfied with all my purchases. I have overestimated the amount needed on occasion. Home Depot has a great return policy.
by
Recommended
Jun 27, 2023
As far as price goes the fact. That you charge a old appliance take away fee May make you item cost more than Evey and Jackson’s store in Corvallis
Not sure you are cheaper than Evey and Jackson in Corvallis
by
Jun 17, 2023
Exceptional Customer Service - Fantastic pricing!
I am never disappointed with the stellar customer service this store provides day in and day out. I stopped in to make a purchase and Kelli in the tool department went the extra mile to answer questions and help me make a purchase.
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Recommended
Jun 5, 2023
Great Store, terrible customer service at Customer Service.
We are regular shoppers at this location for our business and home improvement needs. We were treated like we weren’t wanted in the store, we understand that we were there for a last minute part for our project close to the end of the day, we’re sorry about that. But we had everything we needed and we’re checking out before the store closed, about 10 minutes before it closed. The customer service rep at the Customer Service counter did not greet us, just asked if we were there for a return, we advised we were there for a pickup, very politely, we felt guilty for cutting it so close and she rolled her eyes at us. Then she proceeded to ignore us and other customers while she asked other employees to do other tasks, we did get our purchase and we finished our checkout at self checkout. We had politely asked if we can check out there and a nice, “no, I’m sorry” would have sufficient but no, we were told very rudely that we would have to go to self checkout, which is not a problem, the tone and attitude was the problem. The gentleman in self checkout was very nice and pleasant, so at least he is a good employee. But we have never been treated like this in a store, we are very nice and we’re very apologetic about being there late but it’s not a home improvement project if you don’t forget one small part that’s important to the project. I’ve only posted one other negative review before this but I felt like this should be addressed, we will probably do all our shopping at the Corvallis location instead from now on or just go to another home improvement store, please retrain on customer service for that employee at the customer service desk! We were there on 6/4, overall a very disappointing trip!
by
May 21, 2023
Better than Lowe’s, At most things.
Better than Lowe’s at most things.
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Recommended
May 4, 2023
Freezer purchase and delivery
Purchased a new upright freezer, was told that we would receive a call and email the night before delivery with a time window. That never happened. I had to check the app and take the whole day off of work for this issue. Also the delivery company dropped it in the box in my garage and never inspected it. Upon unboxing there was a substantial dent and a huge scratch. Not impressed and will not buy another appliance from home depot.
by
Apr 23, 2023
Friendly store
Tony was very helpful in loading and Olivia was very friendly at checkout. They were gracious and seemed to truly enjoy helping people
by
Recommended
Apr 17, 2023
Easy and friendly merchandise return.
Kim in customer service was helpful.
by
Recommended
Apr 16, 2023
Very friendly and helpful staff.
Jerome in the window blinds was very helpful with getting my special order.
by
Recommended
Apr 11, 2023
A lot cleaner store than the ones in Salem Oregon
Sometimes when I go to the return counter, people working, there can be short and rude. But today I encountered Kim and she was very helpful and extremely pleasant to work with. Thank you, Kim.
by
Mar 11, 2023
Top Notch Staff!!!
Kyli and Brodie went above and beyond! Greatly appreciate you both addressing our issue and then providing excellent customer service!!!!
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Recommended
Mar 10, 2023
What I need when I need it
I have shopped at many stores. Today was one of the best experiences I've had anywhere. I got what I needed, everything I needed, and in record time. The staff was awesome from the time I got there till they waved goodbye.
by
Recommended
1 found this review helpful
Mar 2, 2023
Bought a tuff shed
Sandy at the Albany Oregon store was so helpful and made this experience wonderful
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Recommended
Feb 22, 2023
Albany Home Depot Needs More Staff
I love this store and I love the associates that work there. The customer service workers are always amazing and I know they can take care of things when they help. However, I feel like there need to be more staff around. It seems like everytime I go in, certain departments are heavily understaffed. If I ever need help with the lumber or hardware areas, there never seems like enough people there to help and the ones that are there, are running around like chickens with their heads cut off. Extra staff is much needed around the store.
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Recommended
Feb 6, 2023
Great store in Albany
Staff is great and greets customers
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Recommended
Jan 8, 2023
Great place to shop
Had plenty of stock. Clean store
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Recommended
Dec 2, 2022
If you don’t get the answer you want ask someone else.
Like many places there are great employees and crummy employees. If you don’t get the answer you’re looking for go find another associate to help you out. It’s frustrating when don’t have a lot of time.